Update: They told me to send it back but want me to pay $32 in shipping! When I asked them about shipping they completely disappeared. Horrible customer service! The abaya is nothing like the pi... Ver mais
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Veja o que dizem as avaliações
I was nervous about ordering from here because of the reviews but they had such a great collection of dresses for wedding guests that are affordable (less than $100 which is amazing compared to wh... Ver mais
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I received one package without another email with another tracking and now I’m worried I won’t receive my other orders. Also, the quality of the “Palestinian” Dhua red 2 piece set isn’t good. It’s ver... Ver mais
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I love this website. It's easy to use, and mostly has free shipping which is amazing!!! I think the categories should be properly thought out and function well. I think it just needs some more selecti... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
MODASTY is a platform for modest fashion lovers to explore, connect, and shop for their favourite modest, cultural, and ethnic clothing - all while supporting multiple small modest fashion businesses. For the first time ever, through MODASTY, modest fashion shoppers and sellers can connect in one place with one seamless transaction.
Informações de contato
2,9
Bom
120 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Love the Modal Hijaab
I chose a few different colours of the modal hijaab and they arrived in a timely manner. The hijaabs are very soft and comfortable for everyday. Their customer service is great too!
Thanks MODASTY.com <3
28 de fevereiro de 2025
Avaliação não solicitada
Resposta de MODASTY
Hi Sarah,
Thank you so much for your lovely review! We're so glad to hear you’re enjoying the modal hijabs—they really are perfect for everyday wear. We’re also thrilled that you had a great experience with our customer service. Your support means everything to us! 💛
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Ramadan sign and lights
I purchased the hanging ramadan mubarak door sign and the cutest lights from Modasty. They really created the atmosphere I needed for Ramadan in my home. Love them and love Modasty!!
22 de março de 2025
Avaliação não solicitada
Resposta de MODASTY
Hi Ilsa,
Thank you so much for your kind words! We're so happy to hear that the Ramadan door sign and lights helped create a beautiful atmosphere in your home. It means the world to us that MODASTY could be a part of your celebration. We truly appreciate your support and love!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I absolutely love Modasty’s Eid decor…
I absolutely love Modasty’s Eid decor balloons! The designs are beautiful, high-quality, and perfect for creating a festive atmosphere. They made our celebration extra special. Highly recommend!
15 de março de 2025
Avaliação não solicitada
Resposta de MODASTY
Hi Anmul,
Thank you so much for your lovely review! We're thrilled to hear that the Eid décor balloons brought beauty and joy to your celebration. It means so much to us to be part of your special moments. We truly appreciate your recommendation and support!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I’m a French client and I loved that…
I’m a French client and I loved that the company replied to my messages quickly and delivered me answers to my questions
11 de março de 2025
Resposta de MODASTY
Hi Rania,
Thank you so much for your kind words! We're so glad to hear that our team was able to support you quickly and clearly—it means a lot to us that even across borders, you felt taken care of. We're grateful to have you as part of the MODASTY community!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I didn't receive my order?
I didn't receive my order,
What can i do now ?
Why you don't tell me when I receive my order
4 de março de 2025
Resposta de MODASTY
Hi Zuhra,
Thank you for your review! We just wanted to clarify that we stayed in communication with you regarding your order, and we’re so happy to see that it has since arrived—and that you loved it!
If you’re satisfied with your experience, we’d truly appreciate an updated review to reflect how everything turned out. Your feedback means a lot to us and helps other customers feel confident shopping with MODASTY!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
The Best Modal Scarves!!
The modal scarves are my absolute GO-TO for Ramadan! The fabric is so soft and flows perfectly, and I always get compliments whenever I wear them. The colors are GORGEOUS, and they stay just as beautiful even after washing. Can’t recommend them enough will be buying more!! ❤️
10 de março de 2025
Avaliação não solicitada
Resposta de MODASTY
Hi HIbbah!
We're absolutely thrilled to hear that you love the modal scarves! Their soft, flowy fabric and stunning colors truly make them a perfect choice, especially for Ramadan. It’s wonderful to know they’ve been a staple in your wardrobe and that you continue to receive compliments when wearing them!
Thank you for your kind words and support—we can’t wait to have you shop with us again! 💕
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
poor communication
poor communication. order did not arrive at the time told it would arrive
3 de março de 2025
Resposta de MODASTY
Hi Nile!
Thank you for your review!
We’re sorry for any confusion regarding your order’s delivery time. Your order was placed on March 2, shipped within the stated processing time, and is currently in transit still within the estimated delivery of 5–7 business days. I see that you have already received your tracking number, which should provide the latest updates on your shipment’s status.
If you have any further questions or need assistance tracking your package, please don’t hesitate to reach out!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Resposta de MODASTY
Hi Saja!
We truly value our customers and always strive to provide timely support. We are so sorry for any delays in response! Our records show that we responded to your email last month, and we’re happy to assist further if needed. Please check your inbox or reach out to us again—we’d love to help!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I placed an order in August 2024 and…
I placed an order in August 2024 and they refuse to answer my emails, or refund my money. Do not shop with them or your money will be stolen. They also delete comments on the instagram that identify them as stealing people’s money.
31 de agosto de 2024
Avaliação não solicitada
Resposta de MODASTY
Hi Solomon,
We take customer concerns very seriously and would never refuse to address an issue. Our team responds to all inquiries, and we encourage you to check your inbox or spam folder for our replies. If your issue remains unresolved, please reach out to our support team again, and we’ll be happy to assist you!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Stay Calm and Collected
Stay Calm and Collected : Don't let emotions drive your response.
Be Direct but Not Confrontational : You might say something like, ``I know this is a scam.
Avoid Sharing Personal Information : Do not provide any personal details or engage in further conversation.
Report the Scam
17 de dezembro de 2024
Avaliação não solicitada
Resposta de MODASTY
Hi Mathilde!
Thank you for sharing your feedback. It seems like this might be a general cautionary comment rather than a direct review of your experience with MODASTY. We appreciate the emphasis on staying vigilant online and agree that protecting personal information and reporting suspicious activities is crucial.
If you encountered any specific issue or have concerns regarding our platform, we would be happy to assist you further. Please feel free to reach out to us directly at support@modasty.com
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Thank you!!
A big thank you to Sarah Khattab for her responsiveness and to the Istehya brand for their outstanding work. Yes, there is a bit of a wait, but it’s absolutely worth it! The Abayas are stunning, incredibly elegant, and of impeccable quality. I’m so happy to be traveling to Mecca with these beautifully crafted pieces that perfectly combine refinement and modesty. Highly recommend this shopping experience! Malika
5 de dezembro de 2024
Avaliação não solicitada
Resposta de MODASTY
Dear Malika,
Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that you’re happy with your experience shopping with the Istehya brand and that the abayas exceeded your expectations. Knowing they’ll accompany you on your journey to Mecca makes it even more special. Your recommendation means the world to us, and we look forward to serving you again in the future.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
The quality seems good
The quality seems good. However, delivery took too long.
4 de novembro de 2024
Resposta de MODASTY
Hi Sama,
Please note, as a marketplace, we have so many brands and products from all over the world—all with different delivery timelines! We’re glad to hear that you’re happy with the quality of your item, though we apologize for the longer-than-expected delivery time.
We’re continuously working with our brands to improve shipping times and provide a better experience for our customers. Thank you for your patience and for sharing your feedback—it helps us grow!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Beautiful
Purchased 2 abayas for my girls. Ruffled Chiffon and palestian detail on sleeve. I was amazed at the quality of the product. Excellent quality . Size was perfect and pricing was reasonable. Will definitely be purchasing more items.
14 de novembro de 2024
Resposta de MODASTY
Hi Susan!
Thank you for your wonderful feedback! We're thrilled to hear that you loved the quality, sizing, and pricing of the abayas for your girls. It’s always a pleasure to know our customers are satisfied with their purchases. We look forward to seeing you shop with us again soon!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Sister loved them so much 😍😍
My sister’s birthday was coming up and I really wanted to get her unique hijabs that matched her outfits. I got them in burgundy, indigo, yellow. And then I saw something I haven’t been able to find for a while, a Palestinian thobe. So I got them too. I’m so glad I came across this website
18 de novembro de 2024
Avaliação não solicitada
Resposta de MODASTY
Hi Omar,
We're so happy to hear that you found exactly what you were looking for, from unique hijabs in beautiful colors to a special Palestinian thobe. It means so much to us that our platform could help make your sister’s birthday extra special. Thank you for choosing MODASTY!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
great service
I ordered from here many times and I love the clothing. Quality is great and they were very easy to contact. I would definitely order from here again!
3 de novembro de 2024
Avaliação não solicitada
Resposta de MODASTY
Hi Laiba!
Thank you so much for your kind words and support! We're thrilled to hear that you love the clothing and had a great experience with our quality and customer service. We can't wait to have you shop with us again! 😊
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Customer service is very good
Customer service is superior to sales owners and they have good treatment. Thank you for customer service
19 de novembro de 2024
Avaliação não solicitada
Resposta de MODASTY
Dear Nesreen,
We're thrilled to hear that you had a great experience with our customer service team. Your kind words mean a lot to us, and we'll continue working hard to provide the best support possible. Thank you for your feedback! 😊
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Poor customer service.
I have asked for a return because the items were too small. I am still waiting for a return label that they said they would send me. It has been over a month and i have still not heard back.
30 de setembro de 2024
Resposta de MODASTY
Dear Loredana,
We apologize for any inconvenience caused and want to assure you that your email regarding the return label has been responded to. Kindly check your inbox (including your spam/junk folder) for our reply. If you need further assistance, don’t hesitate to reach out—we’re here to help!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Resposta de MODASTY
Hi Kadijatou,
Please note, as a marketplace, we have so many brands and products from all over the world—all with different delivery timelines! We’re so glad to hear that you’re happy with our company, though we apologize for the delay in your item's arrival.
We’re continuously working with our brands to improve delivery times and provide a smoother experience for our customers. Thank you for your patience, and we look forward to serving you again in the future!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
This is a fraud company…
This is a fraud company and they should not be able to continue to use this platform to scam people. They steal and refuse to respond.
1 de novembro de 2024
Avaliação não solicitada
Resposta de MODASTY
Hi Meagain!
Please note, as a marketplace, we have so many brands and products from all over the world—all with different delivery timelines and policies! We take all feedback seriously and are committed to ensuring a positive experience for our customers. However, we are unable to locate any order associated with this review, which may suggest it’s not linked to an actual transaction.
We strive to respond to every inquiry promptly, and we encourage customers to reach out directly to our customer support team at support@modasty.com if they need assistance. If you have any unresolved issues or concerns, please contact us so we can address them immediately.
Thank you for your feedback, and we’re here to help ensure that all experiences on our platform are secure and satisfying.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Horrible
Horrible! It’s been almost 3 weeks and I haven’t received my product a shipping confirmation or nothing!!!!!! I’m so disappointed and I need my dresses by this week. And there’s no refunds either I’m so upset.
5 de outubro de 2024
Resposta de MODASTY
Dear Salma,
Please note, as a marketplace, we have so many brands and products from all over the world—all with different delivery timelines! But I am truly sorry to hear about your experience and the frustration it has caused. Waiting this long without updates is definitely not the standard we aim to deliver, and we apologize for the delay in both shipping and communication.
I see that your shipping confirmation and tracking number has been updated!
Please contact us directly at support@modasty.com so we can discuss options to help. Thank you for your patience as we work to resolve this, and again, we apologize for the experience.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
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