Modora Avaliações 

174
•
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Emailed Modora "Enquiries@modora......." as they requested before returning an item and received a reply and return instructions. Returned item as per instruction provided (at own cost, no return lab... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

I bought the ‘Grey Metal Handle Shiny Clutch Bag’ which arrived really quickly and is a nice little handbag. Unfortunately one of the clasps on the hoop handle was twisted and wouldn’t close. I contac... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was looking for a bag & came across this Company. I had never heard of them before & was a bit apprehensive as to what the actual item I'd ordered would be like, the reason I was, was because it wa... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

AVOID AVOID Dreadful company, my partner bought a dress , completely wrong size arrived but they insisted on returning it to China at her expense. Slow communication, in the end out if frustration I... Ver mais

Detalhes da empresa

  1. Loja de moda feminina
  2. também em
  3. Loja de casacos de couro
  4. Loja de Jeans
  5. Loja de lingerie
  6. Loja de Roupas
  7. Loja de roupas desportivas

Escrito pela empresa

Modora is a U.K. based premium apparel brand that combines the gentle tones of traditional Eastern wear with the glamorous beams of the latest Western trends. This vision is imbued within our entire fashion line to bring women the genuine appeal and comfort of a premier brand.


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

174 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(174)

24 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

First class customer service

I was so impressed with the clothes ordered for my daughter's visit to Oman, we placed a second order! At the checkout I had forgotten to click on the express delivery so I contacted Modora and they replied very promptly saying that as a gesture of goodwill they would send the order immediately. They also picked up on a quality control issue with one of the items and then phoned me to ask if I wanted to order something else. We had a look and called them back and within 18 hours everything was delivered! They definitely went above and beyond and we are very happy customers.

4 de janeiro de 2024
logotipo da Modora

Resposta da Modora

Dear Gillian,

Thank you so much for taking the time to write us such a wonderful review. Your kind words truly made our day. We are always looking for opportunities to exceed our customers' expectations. And with your feedback, it's clear our customers are noticing our efforts.

Sincerely,
Customer Excellence Team
Modora UK

Avaliado com 3 de um total de 5 estrelas

Customer service need to more improve

I think overall good but customer service need to more important.

8 de dezembro de 2023
logotipo da Modora

Resposta da Modora

Thank you for your feedback! We appreciate your positive overall experience. We'll certainly focus on enhancing our customer service to better meet your expectations. Your insights are valuable to us.

Avaliado com 1 de um total de 5 estrelas

If I could give 0 stars I would

If I could give 0 stars I would. I have emailed 3 times and messaged their chat service regarding a return. No response or acknowledgement of items received back which I can see by tracking were received early last week. Now I am out of pocket for items I don't even have. There are so many other website to buy off, I would not recommend this one.

10 de dezembro de 2023
Avaliação não solicitada
logotipo da Modora

Resposta da Modora

Hello,
We are truly sorry for the inconvenience that you have faced. Please accept our apologies in this regard. Please contact us on Enquiries@modora.co.uk Or share your order number so we can resolve your issue at its earliest

Sincerely,
Customer Excellence Team
Modora UK

Avaliado com 5 de um total de 5 estrelas

10/10

I ordered 2 bags and it was my first time experience buying from this page which turned out great. The quality, the size, the colours, the space in between, it was all really good. The delivery was also very quick.
Great quality for the price.
Keep doing rhe good work guys.

20 de novembro de 2023
logotipo da Modora

Resposta da Modora

Hi Sana,

Thank you so much for taking the time to write us this wonderful review.
We appreciate all your support. Look forward to your next purchase. Have a wonderful day.
Sincerely,
Customer Excellence Team
Modora UK

Avaliado com 4 de um total de 5 estrelas

Love the dress

8 de setembro de 2023
logotipo da Modora

Resposta da Modora

Thank you for your 4-Star review! If you have any feedback on how we can make this a 5-star review, we’d love to hear from you!

Avaliado com 5 de um total de 5 estrelas

It was great

It was great. I have returned large hoodies and next day I have received perfect sizes and the hoodies material is very good .
Thanks

15 de agosto de 2023
logotipo da Modora

Resposta da Modora

Hi Faiza,

Thank you so much for taking the time to write us this wonderful review.
We appreciate all your support. Look forward to your next purchase. Have a wonderful day. :)

Sincerely,
Customer Excellence Team
Modora UK

Avaliado com 1 de um total de 5 estrelas

Don’t buy from here

Fed ex are saying they delivered this item to me, I have cctv on my property which I can provide that no fedex person even enter my property or drive past it between the times frame, they said they delivered it when speaking to the seller he can’t resolve my problem told me to reorder another one which I did and paid for another one, fedex are taking no responsibility saying it was delivered even though I have cctv and said it was delivered to a shared house I live here with my family it’s not a shared property, now the seller will not refund my postage returns money. This seller is useless now, seller won’t reply!!!!

4 de agosto de 2023
logotipo da Modora

Resposta da Modora

Hi Aara,
we are extremely sorry for the issues you have faced. Our Services Team Member will contact you right away to address your concern.

Avaliado com 2 de um total de 5 estrelas

Disappointed

Ordered item very fast but the item wasn’t as described, I emailed for help but still not heard back over a week later. I have now sent the item back for a refund and again, over a week later and haven’t heard back from the company.

16 de julho de 2023
Avaliado com 5 de um total de 5 estrelas

Excellent service

Thank you! the outfits are perfect fit. I will order from you again. Love the burkin and can’t wait to wear it on my holiday. Brilliant customer service. Very fast delivery 😊

21 de julho de 2023
logotipo da Modora

Resposta da Modora

We're thrilled to hear you're satisfied! Thank you for your kind words. Looking forward to serving you again soon! Enjoy your holiday with the burkini! 🏊🏻‍♀️

Avaliado com 3 de um total de 5 estrelas

Refund not yet received. No response.

Emailed Modora "Enquiries@modora......." as they requested before returning an item and received a reply and return instructions. Returned item as per instruction provided (at own cost, no return label.) Despite 3 separate emails to the "enquiries" requesting update re refund not received, I have not had a refund nor a reply. Still waiting.
Since posting the above comments, 2 days later apology and refund received.🤔. Changed back to 3 stars (from 1 star)

4 de julho de 2023
logotipo da Modora

Resposta da Modora

We apologize for the inconvenience. Your refund has been processed. Thank you for your patience and feedback. We hope to serve you better in the future. 🙏😊

Avaliado com 1 de um total de 5 estrelas

Terrible quality :( my trousers ripped…

Terrible quality :( my trousers ripped the second time I used them just by getting off the bed. I had to throw them away and just keep the upper part.

13 de julho de 2023
logotipo da Modora

Resposta da Modora

Dear Maria,

We are truly sorry for the inconvenience that you have faced. Please accept our apologies in this regard. Please contact us on Enquiries@modora.co.uk Or share your order number so we can resolve your issue at its earliest

Sincerely,
Customer Excellence Team
Modora UK

Avaliado com 5 de um total de 5 estrelas

Ordering and delivery was quick and…

Ordering and delivery was quick and easy..also the dresses i hot was perfect in fitting and material quality

30 de junho de 2023
logotipo da Modora

Resposta da Modora

Hello Rahima,

Thank you for your feedback! We're thrilled to hear that ordering and delivery were quick and easy. We're also glad that the dresses you got were a perfect fit and of high-quality material. We hope you enjoy wearing them!

Thanks & Regards,
Modora UK

Avaliado com 5 de um total de 5 estrelas

Would definitely recommend

Really quick delivery. Easy website to navigate. Really great products.

11 de julho de 2023
Avaliação não solicitada
logotipo da Modora

Resposta da Modora

Thank you for your positive review! We're delighted to hear that our delivery was fast, our website was easy to navigate, and you are satisfied with our products.

Avaliado com 5 de um total de 5 estrelas

Nice selection of clothes

Nice selection of clothes. Easy ordering process and quick delivery. Pleased with my purchase

1 de julho de 2023
Avaliação não solicitada
logotipo da Modora

Resposta da Modora

Thank you for your positive feedback! We're glad to hear that you were happy with your purchase.

Avaliado com 5 de um total de 5 estrelas

Great range and sizes available that…

Great range and sizes available that match modest fashion without plain abayas again

17 de junho de 2023
logotipo da Modora

Resposta da Modora

Thank you for your review! We appreciate your feedback regarding our range and sizes. We strive to provide a great selection that caters to modest fashion, ensuring that our abayas are not plain. We value your support and look forward to serving you in the future.

Thanks & Regards,
Modora UK

Avaliado com 1 de um total de 5 estrelas

I send 3 emails to return items too…

I send 3 emails to return items too small and noone came acknto me yet.
There is no return label in package.
The size of the items purchased is totally wrong.
Really disapointed with this company.
I still waiting to do this return.
Not good custumer service at all.

21 de junho de 2023
logotipo da Modora

Resposta da Modora

Hello,

We are truly sorry for the inconvenience that you have faced. Please accept our apologies in this regard. Please contact us on Enquiries@modora.co.uk Or share your order number so we can resolve your issue at its earliest

Sincerely,
Customer Excellence Team
Modora UK

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