Momentum Avaliações 45

I am writing this to express my frustration as a client who has been given vague updates regarding a claim that I made for my provident fund 6 months ago. There was no word from the company and after a month I called to follow up only to realize that they required a ROT document without making me aware that it was not received . Upon arranging that and sending it to them personally ,I was advised to wait 3-5 days for my claim to be processed and I still havent heard from momentum corporate. I contacted their call centre and spoke to 2 clueless agents who put me on hold over 20 minutes on the call. The agent promised to call me back and she did not. This claim was submitted in October 2025 . We are now in March 2026 and still no clear direction regarding my claim. 6 months of waiting and nothing from Momentum and then they claim that clients are hard to deal with? Disgusting service!

Stay away from them. They are fast to take your money. But when its time tio pay they take forever! Will never invest with them again! NEVER AGAIN!!

I am extremely disappointed with Momentum’s handling of my Critical Illness Benefit claim.
Despite having a serious medical condition supported by medical reports, Momentum declined my claim on the basis that my condition is “not severe enough.” This is despite the policy explicitly providing for severity levels and partial or early benefit payments intended to give members access to assistance before conditions deteriorate further.

In practice, the policy has been applied as an “all-or-nothing” arrangement. Unless a member is completely incapacitated or significantly worse off, no assistance is offered. This defeats the stated purpose of the policy and penalises members who are responsibly managing their health to prevent further complications.

As a parent with dependants, I find it deeply concerning that proactive medical care is effectively ignored, and support is withheld until a person’s condition worsens. This has caused significant financial and emotional strain.
I am currently escalating this matter to the Ombudsman, as I believe Momentum’s interpretation is unfair and inconsistent with the intention of the policy.

I am extremely disappointed with the service I have received regarding my provident fund savings component withdrawal.

I submitted a withdrawal request four days ago and received no communication or confirmation. After multiple follow-up calls, it was discovered that my email address on record was incorrect. I provided the correct details and requested that the original communication be resent, but this only happened several hours later after another follow-up call.

The email I eventually received did not include important information such as the withdrawal date, confirmation of my selected option (withdrawal from the savings component only while leaving the vested component), or any reference number or tracking details. I was then informed that the process could take close to a month, which was not clearly communicated when I was encouraged to proceed with the withdrawal.

I have repeatedly asked for clarity on the status of my withdrawal, whether any documents are outstanding from my side, and how to track the progress of my funds, but I have not received clear answers.

I am currently in urgent need of these funds and would appreciate urgent intervention, clear communication, and confirmation of the status of my withdrawal.

When I login the personal profile not FundsAtWork. I cannot see any details just a message under Employee benefits saying "no active contracts " does this mean you've taken the money I contributed in the fund. This requires an intervention from PFA

Toward the end of Dem 2025 we submitted a claim due to storm damage causing the electricity to dip several time. Regrettably this seemed to damage 1 x television set and the driveway entrance gate motor. With the television set great work solved within 3 days. However when it cane to gate motor our troubles started. Momentum sent an accessor to check on his inspection it was established just needs reprogramming. On his finding we brought in a local company ( future electronics) its is now been established that this gate motor needs to replaced as it cannot be reprogrammed after several attempts. This written report was sent to Momentum Regrettably they didn't agree with Future electronics and subsequently got a third company (Jap security) to do another assement which we agreed to. On there findings it was established that Gaye motor needs to replaced. We have submitted to momentum written reports from these 3 companies. After all these issues and visits momentum now says they cannot honor the claim due gate motor nit covered. My point did they not know this on the day we submitted the claim.

Member: 922926547
Naeem bekko
I initially wanted funds on my account, when I reached out the agent helped me changed my username, from that time I couldn’t access my account and I still didn’t get any statement or couldn’t see any funds in my account, I’ve been going around in circles with no help. I have not been having a great time to be honest I just want this stuff sorted. How do you get passed around to different departments that cannot help, how is this customer service? All I wanted is access to see my funds, now I can’t access my account and still don’t have any proof that I have funds whereas I know I’ve been paying provident every month

Good evening,
I am writing to formally lodge a complaint regarding the ongoing delay in the payout of my Provident Fund.
I have been waiting for my Provident Fund payment since 7 December last year, and to date, I have still not received the funds. Over the past months, I have contacted Momentum numerous times to follow up on this matter. Each time I call, I am informed by consultants—most frequently Shane—that there is an IT system issue which has allegedly been escalated via email. I am told that either Michelle or Shamin will attend to the matter. However, no progress has been made.
What is most frustrating is that:
I have never received any official communication (SMS, email, or call) explaining the IT issue.
I have not been informed whether the issue has been resolved or when it will be resolved.
I am forced to call daily, wait on long hold times, and repeat the same story without receiving any concrete assistance or timelines.
The service I have received has been extremely disappointing and stressful. I rely on this money to cover my basic living expenses and bills. It is very troubling that while contributions are deducted every month without fail, accessing one’s own money becomes such a prolonged and exhausting process.
I kindly but firmly request:
A written explanation of the exact issue causing the delay.
A clear and realistic timeframe for when my Provident Fund will be paid out.
Immediate escalation of my case to a senior consultant or manager who can resolve this matter urgently.
I trust that Momentum values its clients and will treat this complaint with the seriousness it deserves. I look forward to your urgent response and a swift resolution.
Yours sincerely,
Tsevhudzo

My experience with Momentum Pension Fund has been profoundly disappointing and frankly alarming for an institution entrusted with people’s long-term financial security.
I have had an unresolved query outstanding for over 90 days, with no meaningful feedback, no sense of urgency, and no ownership taken by any representative. Despite repeated follow-ups, emails, and attempts to obtain clarity on required documentation, I have been met with silence or generic responses that do not address the issue at hand.

What is most concerning is not simply the delay, but the complete absence of accountability. At no point has anyone taken responsibility for resolving the matter, escalating it, or even providing a realistic timeline. For a financial services provider that manages pension funds — which are critical to people’s futures — this level of service is unacceptable.

Professionalism, responsiveness, and transparency are fundamental in this industry. Unfortunately, my experience reflects the opposite. It appears that customers are left to chase endlessly for assistance, with no assurance that their concerns are being handled competently.
I had expected far better from a well-established financial institution.

Regrettably, I cannot recommend Momentum Pension Fund based on my experience. I sincerely hope management reviews their internal processes and customer service culture, as this is not the standard that clients deserve.

Momentum LifeReturns® is fraudulent

The pseudoscience and generated data "assessment" is not medically, clinically, or scientifically possible.

A mobile device cannot accurately determine BLOOD PRESSURE, BMI, RESPIRATORY RATE (VISIBLE CHEST RISE & FALL), PULSE RATE, SPO2%, OR FITNESS CAPABILITY without external data or evaluation tools (data which is normally collected or provided by an accredited and professionally capable human).

The subsequent incorrect information relating to medical health and physical fitness correlate directly to monthly discount on premiums, which is tantamount to medical and financial fraud - incorrectly applying flawed data as factual and imposing discriminatory punitive adjustments on client / customer premiums where losses on discounts are suffered.

It is fraud to the highest degree. I have reported it to the ombudsman and sought external counsel.

Useless company, they cant even perform basic task like give you a list of gps. I've never been able to log into the app but I've been with momentum for 10years. Enough is enough. Will definitely be moving

Momentums customer care team is useless AF!
It's been more than 3 months and they still haven't paid out my funds at work claim, they always got stories.
Shoneez is pathetic and seems like everyone wants to protect her because when you ask to speak to her manager about the issue, they say sure they will transfer you through but then you end up being a clown to them since you wait for more than 5 minutes without anyone taking your call.
Typical insurance company, quick to take our money but will find any excuse to delay payouts

Very quick to make promises and then they hide behind severity of your health condition not to pay claims. Don't take the critical illness cover, it won't pay for additional medical expenses or lifestyle changes if your condition is diagnosed too early. They only pay at the end stage of your disease. If you find out early, you have to pay for all the additional tests and visits until your condition is at a stage they consider bad enough to pay. Where is the peace of mind?

Momentum Insurance provided poor service. They chose a subpar repairer despite my concerns, and their consultant, Texeira Victorino, was unhelpful and rude. The manager, Ntakadzeni, was unresponsive. Overall, I had a terrible experience and wouldn't recommend them. Service has declined since being taken over from Alexander Forbes.

I am absolutely livid.
For the second year in a row, you’ve hit me with a unreasonable percentage increase, this time jumping from R3400 to R4000 per month, a R600 increase! That’s not just unacceptable, it’s outrageous. What exactly am I paying for? Because it’s certainly not value, service, or peace of mind.
Every single year when I receive my updated policy with the next year’s increase, it’s the same exhausting, frustrating fight just to try and get my premium back down to something remotely reasonable. And now? It’s gotten to the point where the fight isn’t even worth it anymore. You just keep pushing up and pushing up, regardless of whether I claim or not.
This is a blatant exploitation of loyal clients. I’ve gone out of my way this past year not to claim, specifically to avoid exactly this nonsense. I’ve paid out of my own pocket for several incidents, purely out of fear that a claim would just trigger more punishment. And what do I get in return? You increase the premium anyway. It feels like legalised theft.
Let’s call it what it is: Momentum Insure is bleeding its clients dry. You’ve turned what’s supposed to be a safety net into a high-risk liability. I feel like I’m being extorted by a corporate bully that offers no value, just empty promises and premium hikes.
When Alexander Forbes handled my insurance, things worked. I paid with a smile. I trusted the process. Since Momentum took over, it’s been a nightmare!!! …a greedy, one-sided relationship where the customer always loses.
Don’t come back to me with a retention offer. I don’t want your discounts, your explanations, or your marketing spin. I want out. This email serves as formal notice that I’m in the process of cancelling this policy. Braam (cc’ed) will assist in securing a better alternative, one that doesn't punish people for being responsible.
You should be ashamed of how you treat your clients.

Momentum and customer service is an absolute joke. Look for another pension or funds at work provider! It's frustrating to work with momentum and the slow customer service! 48hrs per msg response means it can take up to 10 days talking to 4 different people and then they still are not able to help....it's a shambles!

I’ve been with momentum since we purchased our home. We had wall issues 1 year ago and then it was declined due to “maintenance” we were provided with visual “evidence” as to where the lack of maintenance was. We then had it fixed based on what momentum had issues with. After heavy rains and storm in the Western Cape region there were some damages due to that. Momentum home insurance came out to assess. Again declined to maintenance. According to them it needs to be in 100% condition . so basically when a storm actually damages things you have to be on the roof to fix it immediately apparently or when anything happens to your home structure that’s out of your control you need to fix and pay out of pocket yourself but pay momentum monthly premiums for the fun of it.Absolutely absurd! So I’ve been paying a monthly premium that is more costly than other well known insurances for home coverage thinking that I would be well covered but oh my! I have friends and family on lesser premium plans with other insurance’s that goes above beyond for their clients but I was giving money away ! Never again! It’s a scam honestly.

Worst experience ever with momentum..inefficient and incompetent service..please stay away.

We enrolled in Health4Me, but several employees are unable to register on the app. I emailed support on May 20th and followed up on May 22nd, yet we’ve received no response. It’s now May 28th, and one employee urgently needs authorization for healthcare access, with no progress. Momentum is prompt in collecting monthly premiums but fails to provide timely support when it’s needed most. For a health-related service, taking a week to address an issue that blocks access to care is unacceptable.

I’m deeply disappointed. We’ve faced similar issues with Momentum before, and it seems the only way to get a response is through public complaints. This could have been avoided if they prioritized and promptly addressed support queries.

Don't buy a car with momentum warranty as garages won't do the repairs that's needed . Biggest scam going bbc need to investigate this company

I had the worst Customer service from Juanita and Charlton. I did not receive a claim number. But they were harassing me for the number when I asked for a report. You would think we're the bad bosses. I was appalled.
To date I still never get the report. There attitude is a disgrace to say the least. I sent emails to claims dept. NO response. They keep on throwing into my face that I have had 3 Insurance policy. And how must they help. Surely common sense should be applied. Obviously my now the recent policy.
I wanted my washing machine repaired. And never gave me any Ref nr.

Silvex sent the report on the 29th April to them.

And Silvex worst 3rd party ever. The technician only took pics. Tested nothing. They were also very very rude to me.

Why because I want my machine fixed.

I want another 3rd party to come have a look. I was advised when taking out this Insurance you had experience 3rd party companies.

Where are they.

And I want to know where is my report.

And a response and those 2 ignorant consultants to be taught how to deal with clients.
We are paying there salaries.