I’m always amazed by Momina's! Their clothing quality is truly top-notch. I've been choosing them for special occasions like birthdays and Eid for nearly five years now. I sincerely wish for their bus... Ver mais
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Veja o que dizem as avaliações
This was my 1st order with Momina and I was unsure due to sizes but they turned out perfectly, true to size. Very happy with my purchase and they turned out wayy more beautiful than the actual website... Ver mais
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I ordered several times from this online retailer. Quality stuff, true to size, exactly as displayed and as described on their website. They responded to my questions about a product promptly. Items s... Ver mais
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Amazing customer service and clothes! I received the wrong size and rang the shop which resolved this straight away and shipped my item for next day delivery, the brother reassured me that i would rec... Ver mais
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Detalhes da empresa
Escrito pela empresa
MOMINA – Designer Outfit Collection stocks the latest Pakistani designer apparel following the latest trends and fashion, at the best prices in UK.
Informações de contato
Crossley House, Leyland Road, PR1 9QP, Preston, Reino Unido
- 01772915812
- info@momina.co.uk
- momina.co.uk
4,5
Excelente
580 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Momina cancelled my order
I don't what my garments looks like or I am happy because Momina collection rudely cancelled my order without my knowledge. Momina collection do not know what customer service is. Did I asked for my order to be cancelled? No I did not
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da MOMINA - Designer Outfit Collection
This review again relates to the same order referenced in your previous review from a few days ago.
Your order was placed over the weekend using Standard Delivery and had not yet been dispatched. Before the order was processed, you left a 1-star review criticising our delivery timeframe and return policy.
As these policies would not have changed if the order had been shipped, and it was clear from your review that you were unhappy with them, we made the decision to cancel the order prior to dispatch and issue a full refund to avoid further issues.
No payment was retained and no goods were shipped.
Resposta da MOMINA - Designer Outfit Collection
UPDATE:
Based on our email conversation, it was revealed that the issue you experienced with your order and the lack of communication was with a different retailer altogether. After that negative experience with them, you unknowingly left a negative review for us thinking we were them.
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Hi. I'm sorry to hear that. Our Returns Policy is very simple and all on the website. You just need to fill out the Returns Form and the returns team will reply back with all details for returning the item.
I have gone through our emails and WhatsApp messages and cannot find any communication from you. Please contact us directly if you have any queries on info@momina.co.uk
I really like this item
I really like this item. The quality is good and it fits perfectly. The material feels comfortable and looks exactly like the pictures. Delivery was also quick. I would definitely recommend it.
5 de março de 2026
Avaliação não solicitada
Resposta da MOMINA - Designer Outfit Collection
Thank you so much for the lovely feedback 🥰
Resposta da MOMINA - Designer Outfit Collection
Thank you so much for the feedback 😊
Fantastic outfit
Fantastic outfit! As described. Quick delivery. Second time I have ordered with them and they have not disappointed :)
25 de fevereiro de 2026
Resposta da MOMINA - Designer Outfit Collection
Thank you so much 🥰🥰🥰
Amazing quality and fast delivery
23 de fevereiro de 2026
Resposta da MOMINA - Designer Outfit Collection
Thank you so much ❤️
Fabrics quality too bad
Fabrics quality too bad, when asked to return they told have to pay for return.really disappointed.
23 de fevereiro de 2026
Resposta da MOMINA - Designer Outfit Collection
We’re sorry to hear that the item did not meet your expectations. We offer a wide range of products across different price points so customers can choose what best suits their preferences and budget. The item selected was from our more budget-friendly range.
We can confirm the item was not faulty, and as requested, we accepted the return and issued a full refund. In line with our policy, return shipping costs apply when items are returned due to personal preference rather than a defect.
We always aim to be transparent about our pricing and return policies, and we’re happy to assist customers prior to purchase if they’d like guidance on selecting from our different collections.
Disappointing
A suit was sent to me, clearly the wrong size and the stitching down both sides had been taken out, you could see the overlock stitching was visible and damaged material at the bottom. Took a while to get a response, however I did get a refund.
Return policy is only 14 days and you have to pay for postage, was unable to return in time and not even offered a credit note or exchange.
26 de janeiro de 2026
Resposta da MOMINA - Designer Outfit Collection
Hi,
I’m sorry to hear about your experience, and I appreciate you reaching out. Our 14-day return period is a fairly standard policy. After reviewing your order, we can see that you returned one of the suits within that timeframe, and it was successfully refunded.
The second return request was made outside of the 14-day window, after you had a change of mind. Unfortunately, we’re unable to accept returns beyond the two-week period.
We truly appreciate your understanding, and please don’t hesitate to reach out if you have any other questions or if there’s anything else we can assist with.
The style of suit and material it looks…
The style of suit and material it looks so nice Elegant love it
28 de janeiro de 2026
Resposta da MOMINA - Designer Outfit Collection
Thank you so much 🥰
Bottom stuff is not so good
Bottom stuff is not so good. Shirt and trousers have no match. It’s disappointing.
29 de janeiro de 2026
Resposta da MOMINA - Designer Outfit Collection
Hi. We’re sorry to hear the items didn’t meet your expectations. We always aim to provide high-quality items, and if you’d like to contact our support team, we’d be happy to help.
Delivery was prompt dress was good…
Delivery was prompt dress was good quality I am happy with my item
8 de janeiro de 2026
Avaliação não solicitada
Resposta da MOMINA - Designer Outfit Collection
Thank you so much ❤️
Great customer service
Great customer service. The outfits were exactly as expected. The only thing is the cost of returns/exchange, you have to pay p&p. There is also a deduction for the p&p of your original order if the return makes the over all price come down below the free p&p threshold. And then theres the delivery cost for the suit you want exchanged. All in all it can become as costly as the actual suit. I understand the logistics of this as a business and MOMINA are very transparent. But if your ordering clothes, especially for chn, you will most likely need an adjusted size. Something for customers to factor in when placing an order.
2 de dezembro de 2025
Resposta da MOMINA - Designer Outfit Collection
In most cases, we cover the delivery cost of sending the exchange parcel back, as long as the customer sends the suit to us. But in this case, your original order had free delivery discount, plus we gave you additional discount as goodwill, which was valued more than the delivery cost. This is why we mentioned that we cannot give further discounts on the same order and cover extra delivery costs, as we still have to pay for the courier service, especially considering it was a low value suit. I hope you understand why we had to take this decision.
Ur return policy really bad sorry to…
Ur return policy really bad sorry to say I have return my item it's been 10 days but still no reply no refund
29 de outubro de 2025
Avaliação não solicitada
Resposta da MOMINA - Designer Outfit Collection
Hi. I've looked into your order and the refund was processed the day before you wrote this review. As mentioned in our previous email, the automated email confirming your refund is only sent out once your bank has responded to us with a confirmation of a completed refund. If you havent received that email yet, then its probably still in process. Depending on your bank, this can take a few days to complete.
Rest assured, everything from our end has already been completed.
If you have any queries, please feel free to get in touch via email, WhatsApp or by call.
I hope I have been able to answer your questions, and would appreciate if your could reconsider the review rating.
Have a lovely day 🥰
Everything is good❤️
31 de outubro de 2025
Resposta da MOMINA - Designer Outfit Collection
Thank you so much ❤️
Great service
Great service, great quality of the fabric as promised , delivered in time. Keep up the great work, definitely recommend
28 de outubro de 2025
Resposta da MOMINA - Designer Outfit Collection
Thank you so much ❤️
It was a shame my order was not…
It was a shame my order was not complete and was refunded at the discounted price. Instead it should be made notice when ordering that it’s not in stock to change the order there and then to avoid refunds. The clothes were as good as the pictures and with the lawn it needs to be stated whether the clothes have been shrunk before hand
27 de outubro de 2025
Resposta da MOMINA - Designer Outfit Collection
Hi. Thank you for the feedback. From the 6 suits on that order, 1 was not available in stock, hence it was refunded. This doesn’t happen often, but occasionally there can be stock count errors. We do our best to keep this to a minimum. Also, in regards to the refund, since there was a 10% discount code used on the order, the amount paid for that suit was the exact amount refunded. I hope I was able to answer your query, and please accept our apologies for any inconvenience caused. If you have any questions, please get in touch and we would be happy help ❤️
Very good suit
Very good level of service provided by momina, suit ordered good quality, stitching good, the size was as described, would order again, thank you!
31 de outubro de 2025
Avaliação não solicitada
Resposta da MOMINA - Designer Outfit Collection
Thank you so much for the lovely feedback 🥰
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