It’s been 9 days and still not received my order. Courier service awful, they messed up and emailed to say I had to contact Momo to tell them they messed up, poor customer service! I requested deliv... Ver mais
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Veja o que dizem as avaliações
Love the product so ordered direct online. Company v clear it needs refigerating but it has now been “out for delivery” via Hived for two days. Assume lost or will arrive undrinkable. Shame as this... Ver mais
I've been drinking kombucha for a number of years and even made it myself for a while (always a struggle). Momo appeals to me becasue it does appear to be made authentically as you'd make it at home a... Ver mais
A empresa respondeu
My original review was mixed! The drinks themselves are 5 stars. At the time I was disappointed in the customer service side, particularly in regard to responses to concerns. I have to say however tha... Ver mais
Detalhes da empresa
Escrito pela empresa
MOMO Kombucha aims to be the UK's highest quality and best tasting kombucha. To do this, we are certified organic and B-Corp, brew entirely in small glass jars, and completely unfiltered for a fuller depth of flavour.
Informações de contato
MOMO Kombucha, Arch 8, SW8 5PP, London, Reino Unido
- ella@momo-kombucha.com
- momo-kombucha.com
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A cut above the rest
I didn't realise how many kombucha brands are selling long-life sterilised products in a tin, totally destroying the gut benefits. Momo is one of the few out there that make proper booch and to my palette the best tasting...
Full of taste
Full of taste! Very refreshing! Best of all it’s so good for you! Good stuff has never tasted better! Love it!
Poor customer service
It’s been 9 days and still not received my order. Courier service awful, they messed up and emailed to say I had to contact Momo to tell them they messed up, poor customer service! I requested delivery every 3 months, I have been signing up for every month. Good product pity about the customer service, this does make me look for an alternative!
Love the product so ordered direct…
Love the product so ordered direct online. Company v clear it needs refigerating but it has now been “out for delivery” via Hived for two days. Assume lost or will arrive undrinkable. Shame as this was a test before subscibing.
Update. The company gor in touch, a new delivery was arranged and all went well.
Drink with out fear
I ordered and was not disappointed at all just what they said it was excellent
Favourite
Best tasting kombucha with best customer service
Horrendous customer service
Great product but having had a subscription service since Feb 2025 their delivery service is poor. It is unreliable and a pain to keep having to contact customer service. The latest issue is the worst ever though. Regarding my August subscription. I planned it to be delivered well in time before my holiday. Received email it was processed and on its way then nothing . I emailed to say please do not now send as I am going away. I have had it previously when delivery has been left out on the drive or even sent to wrong address.
Again I hear nothing but note I have been charged. I email 2 more times from holiday, no response. On return I contacted them via their website, nothing. Only when I message on Insta did someone reply who forwarded it to customer service.
The excuse for all this inconvenience I have been experiencing, it is a IT platform change. Apologies given but no compensation offered.
Probably the worst customer experience I have ever had.
Shame but luckily there are now plenty of other kombucha makers.
Fantastic product but most of all…
Fantastic product but most of all superb customer service. Quick to respond and always helpful.
It shouldn’t take a public review to…
It shouldn’t take a public review to prompt a supplier to sort a Customer Service issue. MOMO did resolve my subscription delivery problem but I’m yet to see if it is successful next month. So their request for me to replace my negative review will have to wait. Actions speak more than words.
Very tasty, healthy drink
This is the most lovely drink I’ve tasted. It can replace alcohol as a drink. Very refreshing. Lovely company to deal with. Saw it first on Saturday kitchen. Never looked back. Healthy too.
5 stars
Amazing taste. Had a query and got fantastic customer service with prompt response and fast resolution
I really enjoyed the kombucha
I really enjoyed the product. The drinks weren’t too strong like some kombuchas can be.
Very tasty and delivered safely
Very tasty and delivered safely. Thanks!
Super tasting drink!
Absolutely 5 stars!
My original review was mixed! The drinks themselves are 5 stars. At the time I was disappointed in the customer service side, particularly in regard to responses to concerns. I have to say however that Momo really came through with updated responses that addressed all of the issues and showed that they are committed to great service going forward! Well done and keep making those delicious drinks!
The best kombucha ever
The best kombucha ever. That's it. Oh, and the range of flavours, the partnerships, the quick delivery, the customer service, the awfully nice people behind everything. And the bottles.
The best kombucha!
The best kombucha I have tried and no UPF ingredients. When I have had delivery issues they sorted it quickly and without quibbling so the service is great.
This is just the BEST kombucha
This is just the BEST kombucha. I especially love the seasonal flavours. Lovely, friendly customer service team too - on hand for any questions or issues.
I really like Momo Kombucha
I really like Momo Kombucha and in particular their limited edition flavours. Their subscribe and save is great value and very easy to manage. Overall they are first rate
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