Very poor product. There were no written instructions for the Mille Feuille so I had to keep running back and forward to the pc to watch an instruction video. The ingredients were confusingly packed... Ver mais
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Veja o que dizem as avaliações
Great variety of Dessert kits, with related equipment and dry ingredients included (for practicality and longevity, wet ingredients like egg or milk aren't shipped). An excellent way to learn ne... Ver mais
A empresa respondeu
The presentation of the box I received was beautiful. The ingredients high quality but the concept of the Easter egg dessert I'm not sure about. It really needed to be for 4 plus people as it was very... Ver mais
A empresa respondeu
A lovely and delightful box full of ingredients to make a Tart au Citron. The ingredients are all measured into sachets and the instructions were simple to follow. Overall a lovely and tasty lemon ta... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Produtos para Panificação
- Equipamentos de Panificação
- Loja de Sobremesas
- Serviço de encomenda de comida online
- Patisserie
Escrito pela empresa
Mon Dessert provides mixes and recipe boxes for baking enthusiasts. What makes us unique is our focus on enabling the effortless creation of a broad range of aspirational desserts, going beyond the ordinary. We remove the pain points of complex dessert making, leaving only the joy of both baking and indulging in luxurious treats.
Informações de contato
London, Reino Unido
- info@mondessert.co.uk
- mondessert.co.uk
3,1
Bom
134 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great in every way
3 de novembro de 2022
Avaliação não solicitada
Resposta da Mon Dessert
Dear Dotty,
Thanks so much for taking the time to leave your 5-star review on our service.
We're so pleased to hear you had a positive experience shopping with us and will make sure to pass your comments on to the rest of our team.
Have a great day,
Mon Dessert
Great service and great products
Great service and great products
Thank you so much
11 de novembro de 2022
Resposta da Mon Dessert
Dear Priya,
Thanks so much for taking the time to leave your 5-star review on our service and products.
We're so pleased to hear your positive comments and do hope that you'll shop with us again.
Have a great weekend,
Mon Dessert
A very happy customer! I will return!
I have ordered several times from Mon Dessert. With every order I have been impressed. They make great gifts and delicious treats for yourself too! I have always found the quality of kits and instructions to be first class. Recently, I misunderstood what I had subscribed to and the the team were very cooperative via email and rectifying my problem quickly and without issue. A very happy customer that will likely be returning!
8 de novembro de 2022
Avaliação não solicitada
Resposta da Mon Dessert
Dear Sam,
Thank you so much for taking the time to leave your feedback on our service. We're so happy to hear that you have been impressed with our products and found our customer service to be co-operative.
We really appreciate your comments and will be sure to pass them on to the rest of the team.
Best wishes,
Mon Dessert
salted caramel macron kit
I purchased the salted caramel macaron kit recently. Not only did it contain all the ingredients but some great equipment such as a silicon macaron mat. The instructions and video were clear and straightforward, which made making this potentially tricky dessert achievable. Quality kit and customer service.
8 de novembro de 2022
Resposta da Mon Dessert
Dear Ju-Li, thank you so much for taking the time to leave your feedback on our Salted Caramel Macaron kit. We're so pleased to hear you found the instructions and video tutorial easy to follow and that you had a positive experience with our customer service. We hope you have a great week, Mon Dessert
Impossible to unsubscribe!
Mon dessert appears to be one of those companies where it's impossible to unsubscribe without jumping through multiple hoops. Requires emailing them directly, to which you get no confirmation or reply, and a week later, the subscription is still ongoing, with no other option than to email them again and again, and hope for the best. What a disappointment!
6 de novembro de 2022
Avaliação não solicitada
Resposta da Mon Dessert
Dear Geo,
We're so sorry to hear that you had a negative experience shopping with us. We appreciate all feedback good or bad as it means we can continue to improve our service for our customers.
Please may I ask that you reach out to our customer service team via info@mondessert.co.uk quoting 'Trustpilot' with the email address you used to order the Dessert Plan subscription and we will sort this out immediately for you.
We apologise for any inconvenience caused and hope to get this resolved for you asap.
Best wishes,
Mon Dessert
Really nice home baking service
I liked that it arrived quickly enough, I like the quality of the utensils and the ingredients appear to be of really good quality. I haven't made anything yet as the only recipe card that arrived is for a cake I plan to make next week. I will update when I have tried it. Customer service were excellent.
4 de novembro de 2022
Resposta da Mon Dessert
Dear Kieran,
Thank you for taking the time to leave your feedback and we're so sorry to hear that you only received one out of the three recipe cards in your delivery.
Please reach out to us on Instagram, Facebook or via email at info@mondessert.co.uk outlining the issue and we will be able to provide you with the correct links to each of the recipes you need.
Thank you once again for making us aware and we hope you enjoy making your dessert kits.
Best wishes,
Mon Dessert
Resposta da Mon Dessert
Dear Suha, thanks so much for taking the time to leave your 5-star review on our service. We're so pleased to hear you found our customer service to be great and we'll make sure to pass your comments on to the rest of our team. We hope you have a great week, Mon Dessert
Great value, challenging and fun!
Love the kits, you get the full recipe to keep so can make each thing again and again.
Recipes are a lot of fun to make. So many great dessert ideas, many are super impressive.
They can be challenging to make though! Usually a good thing 💪
1 de setembro de 2022
Avaliação não solicitada
Resposta da Mon Dessert
Dear Peter, thanks so much for taking the time to leave your 5 star review. We're so pleased to hear you enjoy using out kits and making some impressive desserts. We'll make sure to pass your comments on to the rest of our team and we hope you have a great day, Mon Dessert
Nice - but a bit 'fiddly' for me!!
I decided to try the Mille Feuille recipe - I thought this might be a little challenging for me with my baking skills , but with clear instructions would give it a go! I found the pre weighed packaging of the ingredients and the 'tools' included (in a useful tin for use after) helpful. I was daunted by the prep time of 60 mins, and glad that I was pre-warned. I tried this recipe twice (there is a lot going on instruction-wise) as the first batch were not quite as I imagined they would be. For confident bakers this is probably a great recipe, and my second pastries were pretty scrummy - I would buy again, but as a gift for someone else!!
17 de outubro de 2022
Avaliação não solicitada
Resposta da Mon Dessert
Dear Sarah, thanks so much for taking the time to leave your feedback on our Mille Feuille Gift Tin. We're pleased to hear that despite your reservations, you were willing to give one of our more challenging recipes a go. Whilst this one is slightly more technical, we're happy you found the instructions to be clear and that your finished pastries were tasty. Sometimes practice makes perfect and we hope with our kits you can continue to challenge and perfect your patisserie making skills, as well as have a go at making desserts you never thought you'd be able to. Thank you once again for your feedback and we hope you have a lovely day, Mon Dessert
Tasted nice but wasn’t what I expected
10 de outubro de 2022
Resposta da Mon Dessert
Hi Jack,
We're so sorry to hear that your experience with us so far has not been as expected.
Please know that we take great pride in the quality of our products, so we hope you accept our sincerest apologies for any disappointment caused. If you'd like to discuss this further, we kindly ask you to reach out to our customer service team via info@mondessert.co.uk with your order number and quote 'Trustpilot', as we'd love to help resolve this matter for you.
Once again, we apologise for any inconvenience caused and please rest assured that your comments will be relayed back to our team to investigate. Best wishes, the Mon Dessert team.
Great gifts
I have bought a kit for myself and for a friend as a gift. They were wonderful and well packed. Really enjoyed making them and the kit I gave my friend also had a blowtorch
18 de outubro de 2022
Avaliação não solicitada
Resposta da Mon Dessert
Dear Rachael, thanks so much for taking the time to leave your feedback on our dessert kits. We're so pleased to hear that you and your friend enjoyed making them and that you found them to be well packaged. We do hope you shop again with us in the future and that you have a lovely day, Mon Dessert
A packing blunder
I am pleased how quickly it was resolved and they have replaced the damaged items and they have had words with the packaging crew
3 de outubro de 2022
Avaliação não solicitada
Resposta da Mon Dessert
Dear Bridget, thanks so much for leaving your 5 star review on our service. We're sorry to hear there was an initial issue with your package being damaged, but we're pleased that we could resolve this problem for you quickly. Once again, thank you for your comments as we really appreciate hearing your feedback. Have a great day, Mon Dessert
Confidence to make something different!
I am a former subscriber (the only reason I no longer subscribe is due to very strict dietary requirements), & still have kits sometimes.
Kits are complete & make delicious deserts, some of which I’ve never heard of or would never dream I could make!
Customer service has always been excellent.
I highly recommend the chocolate tart & the Charlotte, they are delicious!
8 de agosto de 2022
Avaliação não solicitada
Resposta da Mon Dessert
Dear Cassie, thanks so much for taking the time to leave your feedback. We're so pleased to hear that our subscription gave you the confidence to create desserts that were different and new to you. We really appreciate your comments on our customer service too and are sorry that you can no longer subscribe due to strict dietary requirements. We hope to bring out more desserts over the coming months which are suitable for various diets, so hopefully there will be some you are able to enjoy in the future. Best wishes, Mon Dessert
i bought this subscription as a gift…
i bought this subscription as a gift for a friend , she loved it as did i , the choice of this as a gift is brilliant and will do a subscription again
17 de março de 2022
Avaliação não solicitada
Resposta da Mon Dessert
Dear Lorna, thanks so much for taking the time to leave your feedback on our subscription. We're so pleased to hear that both you and your friend love it and that you will be purchasing one again. We hope you have a great week, Mon Dessert
Comfort Desserts At Their Best
Beautifully packaged, fully assembled kit of all round gorgeousness ...with amazing results, quick & easy! Delighted & on a re-order. Very pleased customer! Would make a lovely gift or treat.
14 de outubro de 2022
Resposta da Mon Dessert
Dear Josie, thanks so much for taking the time to leave your 5 star review. We really appreciate your comments and will be sure to pass them on to the rest of our team. We hope you have a great week, Mon Dessert
Disappointing service for a gift subscription
I bought a 3 month gift subscription for a close friend for their birthday. I received the first box promptly to be gifted, however after this things went severely wrong. I duly gave the recipient their gift and informed Mon Dessert of the address to send the following deserts to. They sent the next 2 boxes to the wrong address where they couldn't be recovered. 2 replacement boxes were arranged but nothing was received after 2 weeks despite a Royal Mail tracking number provided. It was only after the recipient lodged a complaint with Mon Dessert that this provoked a proper response and dispatch of another 2 boxes, which were received.
This has been embarrassing for me as I thought I was giving a genuine quality gift to a friend which has only been hassle for him to sort out and took about 6 weeks to resolve.
9 de agosto de 2022
Avaliação não solicitada
Resposta da Mon Dessert
Dear Nigel,
We're so sorry to hear that you had a negative experience shopping with us. We appreciate all feedback good or bad as it means we can continue to improve our service for our customers.
Firstly we do apologise that 2 of the subscription boxes were not able to be sent to the correct address which you had stipulated. Sometimes we experience issues with Royal Mail which are outside of our control, however we understand your frustration and do apologise for the inconvenience caused.
Secondly, we are sorry that you felt embarrassed and that the issue took a while to be resolved. As a small business, our priority here at Mon Dessert is your satisfaction, which means we stand by our products 100%, no matter what. We will continue to work hard to ensure that issues like these do not happen again and we're glad to hear that your friend did receive his gifts in the end.
Finally, for the disappointment caused we would love to offer you and your friend another kit of your choice for free. Please reach out to our customer service team via info@mondessert.co.uk quoting 'Trustpilot' so we can arrange this for you.
Thank you,
Mon Dessert
Delicious & easy choc chip pancakes
I tried the choc chip pancake mix & it was absolutely fantastic. not only was it incredibly easy to use (all you need is water & oil for greasing) but the pancakes at the end of it were so so delicious. loved the choc ganache sauce for the top ! They’re also vegan & gluten free so are accessible to everyone. The perfect breakfast / brunch !
18 de setembro de 2022
Avaliação não solicitada
Resposta da Mon Dessert
Dear Jessie, thank you for your positive feedback on our Chocolate Chip Pancakes kit. We're so pleased to hear that you found it easy to use and that you thought the mix was delicious. We hope you have a great week, Mon Dessert
I have tried the coconut barfi mix
I have tried the coconut barfi mix , And its so quick & easy to make plus it tastes like the ones in Indian sweet shops even better then that..
A must have dessert for the upcoming festivities
12 de setembro de 2022
Resposta da Mon Dessert
Dear Sakshi, thank you so much for leaving your 5-star review on our Coconut Barfi kit. We're so pleased to hear you found it tasty and easy to make. Have a great week, Mon Dessert
Fun gift for those with time and patience
I was given the gift tin for the chocolate and gold macarons. It was beautifully presented, containing everything required except the fresh ingredients. It was quite expensive but would be a nice gift for someone keen on cooking. It is quite time consuming, but it does tell you that and explains it is not an easy make, both of which was good to know. The kit contains a reusable macaron mat and piping bag which were great and have been used since. It is definitely a good thing to watch the video prior to starting as it gives you some useful tips on the techniques required, unfortunately I was initially unable to access this. My first attempt with the kit produced very flat macarons, but they were delicious. I have since tried the Salted caramel kit. As I had already got the reusable items it was great. My second attempt was a great improvement and they looked almost perfect, but you must have a sweet tooth!
A fun gift, worth a try
4 de setembro de 2022
Resposta da Mon Dessert
Dear Selina, thank you so much for taking the time to leave your review on our Chocolate and Gold Macaron gift tin and Salted Caramel Macaron kit. We're so pleased to hear that you enjoyed making them and we will be sure to pass your feedback on to the rest of our team. We hope you have a great week, Mon Dessert
Fantastic product and arrived safe and…
Fantastic product and arrived safe and sound and quickly
3 de setembro de 2022
Resposta da Mon Dessert
Dear Daniel, thanks so much for taking the time to leave your 5 star review. We're so pleased to hear you enjoyed our product and that it arrived safely and quickly. We hope you have have a great week, Mon Dessert
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