Monoia Avaliações 70

Resposta de Monoia

20 de fev. de 2026

Hi Jenni,

Thank you for raising this — transparency around research absolutely matters.

First, regarding the “clinically reviewed” reference: the ingredient Erythrina mulungu has been studied and published in peer-reviewed scientific literature for decades. You can see the indexed body of research directly on ScienceDirect here:

https://www.sciencedirect.com/search?qs=erythrina+mulungu

Beyond that database search, here are representative peer-reviewed publications and indexed studies examining various pharmacological properties of Erythrina species (including E. mulungu and closely related species within the same genus):

• Garín-Aguilar et al., 2000 – Effect of crude extracts of Erythrina on aggressive behavior in rats (J Ethnopharmacol)
• Vasconcelos et al., 2007 – Anticonvulsant activity of hydroalcoholic extracts from Erythrina velutina and Erythrina mulungu (J Ethnopharmacol)
• Multiple PubMed-indexed pharmacological analyses examining anxiolytic, anticonvulsant, CNS-active alkaloids and flavonoids in Erythrina species (PMID examples: 11960198, 17070003, 21277832, 22381390, 24155989, 30102994, 33740389, among others)
• NIH PMC full-text articles:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4192578/
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3862643/
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5068473/
• Springer, FEBS, SciELO, and other indexed pharmacognosy publications exploring alkaloid characterization and CNS activity.

For completeness, here is an additional academic thesis examining hepatoprotective activity and phytochemical characterization of Erythrina × neillii (closely related species):
https://scholar.cu.edu.eg/sites/default/files/elfishawyahlam/files/hepatoprotective_riham_erythrina.pdf

The published literature primarily includes:
• Preclinical (animal) models
• Alkaloid isolation and receptor interaction studies
• CNS activity analyses
• Ethnopharmacological investigations

To be clear: dietary supplements are not FDA-approved drugs, and the available research largely consists of preclinical and pharmacological studies rather than large-scale human clinical trials. That’s standard for botanical ingredients in this category.

If you are referring to a specific wording on our website, we’re happy to clarify the exact context so it aligns precisely with the published evidence base.

Also, just so we can better understand your perspective — are you a customer who has purchased and tried the product? We’re unable to verify a purchase under the name “Jenni,” and we want to make sure we’re addressing either a customer experience or a general research inquiry appropriately.

We genuinely appreciate thoughtful questions about evidence — and we’re happy to continue the discussion with specific citations if helpful.

Warm regards,
Monoia Support

Resposta de Monoia

13 de jan. de 2026

Hi Jen,
Thank you for sharing your experience — we’re really sorry to hear that things haven’t started off the way you hoped.

I had a quick look at your order details, and I can see you received your Monoia formula just a few days ago. For some people, the effects are noticeable within the first couple of nights, but for others it can take 7–10 days of consistent use, especially if dosage or timing needs a small adjustment. Factors like taking it too close to bedtime, mixing with other supplements or medications, or using a full scoop right away can all influence how it feels.

We’d really like the chance to help you get the best possible result before you give up on it. If you’re open to it, please reach out to us at support@monoia.com so we can review your current dose/timing and check for any supplement-or medication-related interactions that might be getting in the way.

We’re here to help, and we want to make sure you get a fair experience with the product.

Warm regards,
Monoia Support

Resposta de Monoia

20 de fev. de 2026

Hi Joachim,

Thanks for your feedback — we’d like to clarify this for anyone reading.

When placing the original order, the subscription option was selected directly on the product page. We offer both one-time purchase and subscription, and customers actively choose which option they prefer before checkout.

That said, as soon as you contacted us about it, we immediately cancelled the subscription so there were no further renewals or charges.

There is no obligation to continue, and subscriptions can be cancelled at any time. Which is exactly what happened in your case.

If there’s anything else we can help clarify, we’re always happy to assist.

Resposta de Monoia

9 de dez. de 2025

Hi Diarmid,

We’re really sorry to hear the product didn’t meet your expectations. Everyone’s response time to Mulungu can vary — some people feel the effects within the first few nights, while for others it may take a bit longer as their system adjusts.

Our team would be happy to look into your experience in more detail and guide you through our 60-day money-back process. Please reach out to us directly at support@monoia.com so we can take care of it for you right away.

Warm regards,
The Monoia Team

Resposta de Monoia

3 de dez. de 2025

Hi Terry,

Thank you for taking the time to share your experience, and I’m really sorry to hear that Monoia didn’t make a difference in your sleep over that week. That’s the opposite of what we’re aiming for.

People can respond quite differently to Mulungu – for some, small tweaks in timing, dose, or what it’s combined with at night make a big difference, but clearly that hasn’t been your experience so far. We’d really like to look into what you tried (how much, when, and alongside what else) so we can both learn from it and see if there is anything we can adjust for you.

If you’re open to it, please reach out to us at support@monoia.com with your order details and mention this review. Our team will walk through what you’ve already tried and make it right for you.

We’ve also sent you a separate information request via Trustpilot so we can look up your order and better understand exactly how you were using Monoia and what was going on with your sleep at the time. If you’re open to it, that will let us see whether there’s anything we can adjust together or, if not, talk about next steps in line with our guarantee.

Either way, we really appreciate your feedback — it genuinely helps us improve both the product and the support we give.

Resposta de Monoia

12 de set. de 2025

Hi Juan,
Thank you for your review. After carefully reviewing your case, we’d like to clarify that your order (#875801) was successfully processed and shipped, as confirmed by tracking records. When the carrier experienced unexpected delays, we immediately offered to re-ship your order from our U.S. warehouse for faster delivery. You chose a refund instead, which was issued in full on September 11, 2025, with confirmation sent to your email.

Additionally, all communication on this order was handled by our dedicated support representative, Pam — there is no “Sam” on our team.

We take customer satisfaction and transparency very seriously and regret that your experience was negatively impacted by shipping delays outside of our control. Please don’t hesitate to contact us directly if you’d like us to share the full tracking details and refund documentation.

Sincerely,
The Monoia Team