I received the book promptly but it was damaged on the cover during delivery. I notified Monster Books and they immediately sorted the problem out by sending out another copy. I gave 4 stars because I... Ver mais
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Veja o que dizem as avaliações
Same as other comments, this store seems to be a scam, no clue how they got 99% customer approval on ebay. I placed an order through ebay, they extended the delivery date because they don't have in s... Ver mais
Similar experience to below/others. Book ordered, told out of stock, asked to be on back order - given a choice of refund or waiting, chose the latter. Forgot about it, tbh, then requested refund. Now... Ver mais
I've ordered multiple times now from monster bookshop. The website is easy to navigate and suggests other related titles. All the books have arrived really quickly. Couldn't be happier (and about t... Ver mais
Detalhes da empresa
Escrito pela empresa
Monster Bookshop is the perfect place for getting great discounts on new or second hand books online. We can ship to anywhere in the world from our warehouse in Leicestershire, UK. We are here to provide better value books to the lives of people across the world.
Informações de contato
Unit 4-6 Victoria Buildings, Saddington Road, LE8 8AW, Fleckney, Reino Unido
- 01162436558
- sales@monsterbookshop.co.uk
- monsterbookshop.co.uk
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Como esta empresa usa o Trustpilot
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Excellent customer service.
Arrived as expected. Excellent quality. Very helpful on the phone when I had a query.
I was never given a delivery date for…
I was never given a delivery date for the book I ordered, asked for some information which I never received, eventually issued a refund but short of delivery costs. So it cost me money to have zero books from them. Awful
It would be 0 if there was one .Order…
It would be 0 if there was one .Order never arrived no communication at all about my order and it is obviously just a recorded message on the email as everytime I send a email it would say we will respond in so many days and they never do .Appalling company would never use again I've put 1st December as order date but can't remember
Very good experience
Very good experience, helped me with an issue and cleared up any questions
Despatch problems.
Placed an order for 6 books. A week later I hadn't heard anything so contacted them. Was told the item was despatched, yet the courier had not received it. Was told replacements would be sent. The parcel was received a few days later, with the same tracking info as on the original parcel, but only contained 5 books and not 6. There was no mention of the 6th book and no refund was offered. To be honest I was just glad to get SOME of the books as they were for Christmas presents. Not sure I would risk ordering from them again.
Got my books after 2 months
Got my books after 2 months. They didn't have them in stock though that wasn't indicated anywhere on the website at time of ordering or indeed after I placed the order. Still better late than never.
Book arrived promptly
Book arrived promptly, well packaged. Also found the website easy to use.
Amazing value for money
Amazing value for money. although item was initially out of stock I chose to wait and all was well many thanks
Bought a book as a Christmas gift
Bought a book as a Christmas gift. Easy to order and arrived . Book packaged well and I had no issues.
Good quality books at reasonable…
Good quality books at reasonable prices.
Good description of the books state and prices reflect that.
Excellent company
Excellent company. Very competitive prices. Slight delay with my Christmas order but was kept up to date 100%. Would recommend.
good service & merchandise
Recently bought two books from them on seperate orders. Both received promptly, both in vg condition. happy shopper
Incomplete order and no service
Still not received all 3 items from my order roughly 2 months after placing order. 2 items appeared weeks after ordering with one item marked as missing and still has not arrived.
Attempting to track your order is fruitless and never received responses to messages asking for updates. Will not use again.
Avoid at all costs
It would be a zero if it was an option. It has been several months since my order and the promise of a replacement book. I have not received the order not any communication from them. Most interestingly of all, I cannot even access my orders as proof now. Very suspicious wouldn't you say?
Do yourself a favour and order from anyone else as you have a higher chance of getting what you ordered.
Quality product and service well done 👏👏
Great quality book
Great quality book, bargain price and arrived very quickly too, very pleased and will be making more purchases in future
Great customer service
I was kept up to date about delivery as there was a delay, the item was out of stock. My queries were answered quickly. The book arrived in perfect condition.
Excellent customer service
I ordered a book at the beginning of December intending to give it as a Christmas present. I had to wait quite a long time for the book. In fact, after a couple of weeks I actually phoned up to see what the situation was. The guy I spoke to was extremely helpful (it had been an unfortunate delay at the supplier's end) and the book arrived the next day.
Misleading site info and poor customer service
The site told me that I had placed a high enough order to qualify for free shipping to France, but I was charged for shipping anyway. When I wrote querying this I never received a reply.
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