Montreal Lighting & Hardware Avaliações 

I recently purchased numerous wall plugs, switches, and cover plates from Montreal Lighting (canadalightshop.ca is, apparently, their online store despite also having a website under the Montreal Lighting name that you can also order from). Almost immediately after placing the order (August 5th), I discovered the wall plugs were significantly cheaper at Rona, so I contacted customer service to price match as their website lists a 110% price match guarantee. It wasn't until almost 2 weeks later (August 18th) that I was informed the price match would not be honoured, despite the "guarantee". They stated that the price Rona was selling it for was too low, so they wouldn't honour the "guarantee". No other option was offered, not even when I asked if they could, at least, waive the $9 shipping on a return I had to make (I had purchased the wrong type of light switches and needed to return them and purchase the correct ones). They informed me they don't waive shipping fees on returns.

Overall, I would say my experience with Montreal Lighting has been negative. Responses and progress are very slow about orders and returns and they don't honour their own policies. This will be our first and last order from them.

Absolutely terrible experience with both their products and customer service. I ordered 8 of the Flush mount Sottile lights. They all repeatedly fell off of the ceilings in our properties (how is that even possible) !?!? They are a terrible design and don’t work. Multi Lighting refused to refund the hundreds of dollars I spent on a faulty product. I would NEVER shop here again and recommend you avoid purchasing their cheap products.

I recently ordered lighting online from Montreal Lighting & Hardware and had a great experience from start to finish. Their website was easy to navigate, with detailed product information and a wide selection of fixtures to choose from.

After placing my order, I received timely updates and clear communication throughout the process. The item arrived well-packaged and exactly as described. The quality exceeded my expectations, and the customer service team was responsive and helpful whenever I had questions.

It's refreshing to find an online retailer that combines a great selection with excellent customer service. I would not hesitate to order from Montreal Lighting & Hardware again and highly recommend them to anyone shopping for lighting online.

I bought a few light fixtures from this store. The experience has met all expectations. I would definitely recommend this business.

Après avoir attendu 6 semaines pour recevoir mon luminaire, il arrive sans l'adapteur pour prise de courant nord américaine. Je ne peux pas le brancher, le luminaire (cher!) est donc inutilisable. J'appelle le jour même pour signaler. Un agent me répond et me dit qu'il va voir s'il peut m'en envoyer un. Je n'ai ni délai, ni numéro de confirmation ou dossier pour ce cas. Je lis le lendemain sur le site web de Montreal Lighting and Hardware qu'il faut écrire au service à la clientèle pour toute réclamation. Ce que je fais dans l'instant. Depuis aucune réponse. J'ai envoyé 3 messages et c'est lettre morte. Tout cet argent dépensé et tout ce temps perdu pour ce faire traiter comme ça, c'est vraiment inacceptable.
Edit: j'ai finalement reçu une réponse du service à la clientèle avec un suivi de l'item manquant mais pas de réponse concernant ma demande de retour.