Moose E-Bikes & E-Scooters Avaliações 1.792

O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Very poor after sales service Had an issue and following their advice which went completely wrong they ignored my numerous emails. Business Telephone numbers also do not work either. Seems they are... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered my first ever E-bike at the top of my small budget, had a couple of chips so was a bit disappointed on new bike day. Joel was amazing, explaining the policy and doing what he could to make sur... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordering and delivery is expected excellent. Had two scooters now from Moose.com and bought in good condition but is as good as a new product. Only ever had 1 issue and was resolved after sending one... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Bought a pure escooter from moose for my sons birthday, condition said fair but it really was in better condition than I thought. Everything works as it should and a slight issue with pin code was swi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Concessionária de scooters
  2. Loja de Bicicleta
  3. Loja de Motores Elétricos
  4. Loja de bicicletas usadas

Escrito pela empresa

Moose is the UK's largest E-Scooter and E-Bike Refurbished retailer providing trustworthy & cost-effective solutions to your transportation needs. Moose is an offical Approved Pure Electric reseller using genuine parts to refurbished all of their electric scooters. All their electric bikes and electric scooters have passed through a rigerous 97-point checking procedure and sold complete with a warranty to ensure they are ready to ride.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Ordering and delivery is expected…

Ordering and delivery is expected excellent. Had two scooters now from Moose.com and bought in good condition but is as good as a new product. Only ever had 1 issue and was resolved after sending one email, now my replacement charger is already on its way. Staff are very professional and very polite. Would recommend Moose.com everytime

27 de junho de 2024
Avaliação não solicitada
logotipo da Moose E-Bikes & E-Scooters

Resposta da Moose E-Bikes & E-Scooters

Hiya Wayne!
This is amazing feedback, thank you so much for taking the time to write this. We pride ourselves on being able to resolve any queries quickly and professionally.
Take care!

Avaliado com 5 de um total de 5 estrelas

Customer service was excellent as FedEx…

Customer service was excellent as FedEx delivered to a neighbour who'd gone out before I could go round to collect! Helped me no end would recommend to anyone!

25 de junho de 2024
Avaliação não solicitada
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Resposta da Moose E-Bikes & E-Scooters

Hiya Ste! Thank you for taking the time to write this lovely review. We're so pleased we could get this issue sorted.

Avaliado com 5 de um total de 5 estrelas

Amazing customer service provided to me…

Amazing customer service provided to me by this team had few issues was not a problem for them sorted out very efficiently Bryony was excellent thanks once again and I will use you guys again for sure

4 de junho de 2024
Avaliação não solicitada
logotipo da Moose E-Bikes & E-Scooters

Resposta da Moose E-Bikes & E-Scooters

Hiya Mohammed! Thanks so much for the feedback, it's greatly appreciated. We're glad we could get everything sorted for you with ease.

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, fast and friendly resolution of my problem

24 de junho de 2024
Avaliação não solicitada
logotipo da Moose E-Bikes & E-Scooters

Resposta da Moose E-Bikes & E-Scooters

Cheers for the awesome feedback Daniel! We pride ourselves on our quick and efficient customer service so this means alot😊

Avaliado com 4 de um total de 5 estrelas

The Customer support was amazing

The Customer support was amazing, and it's only been a few day since my purchase so far so good. Scooter was in amazing condition. Packed in oraginal box Runs like a dream, well worth the money. Again only the second day but was very impressed. Thank you moose will definitely be coming back for another as everyone was loving the pure.. for anyone second guessing the pure. Do not waste your time with a xlumi hands down to different worlds. Pure is the best Scooter in its range on the market hands
down. Also definitely worth going for the pro. As hill climbs are a fing of the past :) thank you moose. Keep up them offeradble prices we love you.

12 de junho de 2024
logotipo da Moose E-Bikes & E-Scooters

Resposta da Moose E-Bikes & E-Scooters

Hey Daniel!

Thank you for your kind words and for sharing your thoughts. We're thrilled that you had such a positive experience with both our customer service and the product. We're eager to hear your feedback on how we can improve to ensure a flawless 5-star experience next time.

We hope to see you again soon!

Avaliado com 4 de um total de 5 estrelas

Scooter is great,they were helpful…

Scooter is great,they were helpful especially Bryony she was very helpful......I would buy again.

3 de junho de 2024
logotipo da Moose E-Bikes & E-Scooters

Resposta da Moose E-Bikes & E-Scooters

Hey Linda! Glad to hear you had a great experience with us. Your kind words about our customer service really made our day! We'd be thrilled to have you back and make your next visit even better. If you have any suggestions on how we could earn five stars from you, we'd love to hear them!

Avaliado com 5 de um total de 5 estrelas

Rapid delivery and great communication

Rapid delivery and great communication. Well packaged. Very good experience, so far, with this company. Delighted with my product as well.

7 de junho de 2024
logotipo da Moose E-Bikes & E-Scooters

Resposta da Moose E-Bikes & E-Scooters

Hello Jamie! Many thanks for your feedback. Nothing pleases us more than knowing that you received your package in record time. That's what we're here for! 🚀
See you again soon!

Avaliado com 5 de um total de 5 estrelas

El proceso de la compra

El proceso de la compra, las opciones ofreciddas, el tiempo transcurrido para recibir la scooter... La experiencia ha sido buena en general.

3 de junho de 2024
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Resposta da Moose E-Bikes & E-Scooters

Muchas gracias por tus comentarios, esperamos verte pronto de nuevo.

Avaliado com 3 de um total de 5 estrelas

50/50

To start with the positives, me and my brother ordered two pure air 3 pro electric scooters. They work perfectly fine and we are very chuffed with them. The negatives how ever was the delivery. First they promised it would come on the Friday (we ordered them in wednesday) how ever it didn’t arrive so to compensate they gave us next day delivery for Saturday. This was good at first until only one scooter arrived and the other one didn’t. Then on Sunday and Monday I was worried sick thinking of it got lost in transport. However I have them an email and they confirmed that it will be here on the Tuesday. So all in all the delivery could’ve been much better but other than that I have my two scooters and couldnt be more happy with them 😁

11 de junho de 2024
Avaliação não solicitada
logotipo da Moose E-Bikes & E-Scooters

Resposta da Moose E-Bikes & E-Scooters

Hey Mason,

We really appreciate your valuable feedback. We're truly sorry about the delivery mishap - it was a series of unfortunate events, and even though we did our best to help, some things were just out of our control, like courier schedules and such.

We really appreciate your patience and understanding. Also, it's awesome to hear that you're enjoying the scooters. Thanks for your support and taking the time to write this.

Best wishes,

Moose

Avaliado com 5 de um total de 5 estrelas

All round great experience.

Great communication. Well packaged. Timed delivery and above all great product.

5 de junho de 2024
logotipo da Moose E-Bikes & E-Scooters

Resposta da Moose E-Bikes & E-Scooters

Hey, we're thrilled everything arrived safely and on time. We always aim for a fantastic experience from beginning to end. Thanks for your wonderful feedback!

Avaliado com 4 de um total de 5 estrelas

very fast delivery

i am very happy to delivery .thank you

5 de junho de 2024
logotipo da Moose E-Bikes & E-Scooters

Resposta da Moose E-Bikes & E-Scooters

Thank you for your review, Kamrul!
We're thrilled that you're pleased with the delivery! Our goal is always to earn five stars, so if you have any suggestions on how we can make things even better from your perspective, we'd really love to hear them!

Avaliado com 5 de um total de 5 estrelas

Really impressed

Really impressed. The price of my new Unagi electric scooter was better than anywhere else. Next day delivery. I had a follow up query which was promptly and courteously dealt with. No hesitation in recommending.

5 de junho de 2024
logotipo da Moose E-Bikes & E-Scooters

Resposta da Moose E-Bikes & E-Scooters

Hey! We're really happy that everything arrived safely and on time. We always want the experience to be great from start to finish. Thanks for your super nice feedback!

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