Mooving On London Avaliações 

126
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've used Mooving On London twice now, for large house moves and both times they have been fantastic. Incredibly efficient, nice to work around, great communication, and most importantly, when somethi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Andrew and Catalin absolutely blew my mind- they packed with extreme care and actually RAN during the move. I cannot praise them enough- I have moved three times in five years, this was the slickest a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Professional, fast and good value. They loaded 3 vans in less than 2 hours and were respectful with our possesions as well as competently moving some larger unique items (lathe & other large workshop... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I highly recommend them. They moved all our stuff very quickly and efficiently and with great care. They were very helpful and friendly and even offered me a fruit juice on our way to a storage facili... Ver mais

Detalhes da empresa

  1. Empresa de transporte marítimo

Escrito pela empresa

A removal company that offers a professional and stress free service! We pride ourselves in efficiency, affordibility and flexibility.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

126 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(126)

27 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

We had a brilliant experience with…

We had a brilliant experience with Mooving On. They packed all of our goods very quickly and with care - we were so impressed by how efficient they were. They were incredibly hardworking and took a lot of the stress out of our house move. We really appreciated the service and would definitely recommend.

17 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super helpful

Super helpful, made our move as stress free as possible even with some unexpected delays in the chain. Definitely recommend

5 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid at any cost

Very sloppy. Ruined a set of draws. More importantly, they charge extra for waiting if you don't immediately get the keys and if their drivers have a traffic or parking fee they threaten you and make you pay. All is an excuse to make you pay more and they don't take responsibility for anything. I doubt that several of the terms in their service contract are compliant with consumer law, as they transfer to you all responsibility. Avoid at any cost!

4 de novembro de 2024
Avaliação não solicitada
logotipo da Mooving On London

Resposta da Mooving On London

Thank you for sharing your feedback. We take all customer concerns seriously and are sorry to hear you are unhappy with your experience. However, we conducted an internal investigation and must now address several inaccuracies in your review.

First, our terms and conditions—including policies on waiting times, parking, and other responsibilities—are clearly outlined in the contract you agreed to before our work began. As for your concerns about our service terms, we assure you that our policies comply fully with consumer protection laws. We also take responsibility for the quality of our work and address any legitimate issues promptly.

All our quotes include no waiting time charges before 1 pm and a 30-minute allowance after. In your case, no charges were applied for waiting, as your contract included a waiting time waiver discussed and agreed upon prior to the move. Therefore, we didn't charge you anything extra on the moving day and you were aware of our waiting policies.

Regarding the parking ticket, our team informed you as a matter of procedure that any such costs are the client’s responsibility, as stated in our policies. The team parked as per your instructions and got the ticket while carrying out your removal job. We understand this may be frustrating, but our goal is transparency with all charges and this was clearly outlined in the contract.

It’s also important to clarify that no damage to your drawers was reported during or after the service. We have comprehensive insurance in place to cover any potential issues, and we encourage all clients to submit a claim if any damages are noted.

Lastly, we want to make it clear that no threats were made. You were simply informed of our intention to pursue the matter through the appropriate legal channels if the outstanding balance for parking charges was not paid. This is a standard business practice and was communicated professionally.

We value all feedback, but it is important to correct false accusations. If you have any further questions or concerns, we encourage you to reach out directly so we can address them in detail

Avaliado com 5 de um total de 5 estrelas

Best removals service I’ve ever encountered

Couldn’t rate these guys highly enough. Comms before the move was quick, clear and proactive. They were helpful and flexible with arrangements, and the removal day itself was as smooth as it could have possibly been. The guys who did the job were experts, and handled things with diligence and care.

28 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant service from Ciprian and Marian

Really happy I chose Mooving On for moving flat. They came recommended, and were very competitively priced too. The move itself was as stress-free as it could have been thanks to Ciprian and Marian doing an absolutely brilliant job. They were lightning quick with packing and loading, careful with my possessions, friendly and polite, and always checked if they weren't sure about what was being packed or where it would go in the new place. Huge thanks to them both!

Communication with the office in getting everything ready was also very smooth - replies were always very quick and thorough.

Strongly recommended for moving house, and will use Mooving On again.

28 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Despite the very reasonable price

Despite the very reasonable price, their work was very fast and careful! The staffs Ciprian and Marian are so nice and happy guys. It was just a moving but I had a great time:)) thank you so much!

19 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Can’t recommend these guys enough

Can’t recommend these guys enough. Efficient and loads of energy. Helped us with our relocation from London to Manchester. Wouldn’t hesitate to use them again. Thank you Andrew, Ciprian, Edward and Stefan!!

6 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you Vasil and team…

We had excellent service from Vasil and his team today. They were very efficient, professional and friendly and went the extra mile by placing items carefully in various rooms. I would happily recommend them. Thank you.

6 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing: made moving with a baby a breeze!

We moved with a two-month old baby out of London with a truck-full, so were dreading the move! We shouldn’t have - Vasil and his team, Michael & Robert, were kind, careful and helpful throughout.

We opted for the packing service, which was excellent value. They worked hard getting everything to fit, including some awkward items, and were optimistic throughout. I have now used Mooving On London twice and will continue to do so.

We have already recommended them to our friends. Super service!

25 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent team


“I have just moved home from my house în Barking to a big house in Rainham . All team have been outstanding in the move. From the initial, competitive, quotation to the execution of the move, I have been extremely satisfied. Team provider all packaging materials and even demonstrated how to correctly pack my valuable antique bracket clock collection. The move occurred today and the team arrived, on time, and completed the move to my complete satisfaction. I have no hesitation in recommending this professional company. Outstanding value for money and a first class service. Well done.

28 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

The team were really friendly and extremely efficient. Everything was well packed and organised, and the team were so helpful all the way through the process. Would highly recommend.

21 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Stefen and his team are incredible!

Stefen and his team moved us today and all three were incredible...they arrived on time, filled the van up in fantastic time and needed one journey, despite the volume of stuff we had to move. There was a confusion over no lift being available to access our second floor flat and I had mistakingly overfilled our heavy crates with even heavier vinyl records and yet Stefen and the others moved all the crates. I felt dreadful and even suggested the crates go into the groundfloor garage, but the guys knew it would be terrible for us to then move afterwards...we only have one day to empty the 45 crates before they are collected and I suffer with M.E. (chronic fatigue syndrome) and so dreaded the thought after this sudden surprise move and so they pushed through to complete the move. I felt absolutely terrible but both my partner and I are massively appreciative of what Moovers On London did for us today...I would highly recommend them...but please do not stress these guys by making the weight problem we did, they deserve better. Hope the beers helped with our apologies. Will 100% use Stefen and the boys again. Thank you

11 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I would really recommend these guys

I would really recommend these guys. They were polite, efficient, and conscientious. But the key thing is that I is that when things start to go wrong on the day of your move (as they did for us) it's so important you have really good movers. For reasons up our chain we were delayed access to our new property by 8 hours. Mooving On charged for the delay, but it was very reasonable. They remained careful and professional throughout - at nearly midnight on a Friday they were asking us if we had our things in the right rooms of our new house. They made what could have been an awful day absolutely fine!

10 de maio de 2024
Avaliação não solicitada

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