First experience with this company. Ordered the Serta Foam memory mattresses (2). Opened one to see how it works. I didn't like it because, in the middle the mattress stayed sunken in. So I contacted... Ver mais
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Veja o que dizem as avaliações
I recently had to request a reimbursement for a faulty item, and Jessica (Mercatalyst) made the entire process quick and painless. She handled my request promptly, kept things simple, and was courteou... Ver mais
A empresa respondeu
Jessica in Customer Support was excellent in the service she provided. I was having a little trouble navigating the email ticket system that deals with orders that need help. Jessica jumped in and too... Ver mais
A empresa respondeu
I have to say I was pleasantly surprised at how they handled a defective item. Pure professionalism at its best. I did not subscribe but I am definitely reconsidering. A+
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
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Informações de contato
1950 Parker Road, Receiving Door 32, 75010, Carrollton, Estados Unidos
- support@morningsave.com
- morningsave.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
There was no problem working with…
There was no problem working with Caitlin. She was wonderful.

Resposta da MorningSave
A satisfied customer
I am very pleased with the customer service, especially Caitlin in particular who made sure that my lost order was safely delivered to me.

Resposta da MorningSave
Samantha provided outstanding support…
Samantha provided outstanding support from start to finish. From our first communication, her responses were consistently quick and clear. She walked me through a possible way to resolve my issue and when that didn’t work, she promptly informed me that my refund request would be granted. The timely communication and efficient resolution I experienced with Samantha are exactly why I would return as a customer.

Resposta da MorningSave
Caitlin, at customer serviceI had an amazing contact with customer…
I had an amazing contact with customer service there. Caitlin, my contact was amazing. All I did was send an email to a general email I was sent about deals, and immediately mailed me back, after I told her I was dissatisfied with a a aproduct I believed defective or broken in shipping because delivery men drop them over the wall, a drop of 4ft at least because the wall is high.could be anything but they were amazing absolutely amazing, not only did this beautiful lady refund all my money, she returned my money as fast as they took it. Immediately. It was great so kind respectful. You can trust the stuff they sell because I know they stand by it. All the while knowing it probably wasn't their fault. Thank you again Caitlin at morning save !! another pet peeve is they take it in a minute but takes 5 days to return? She gave it back as fast as they TOOK IT. That in itself I found amazing!

Resposta da MorningSave
Jessica was very proactive and always…
Jessica was very proactive and always responded very quickly to my emails.

Resposta da MorningSave
Caitlin was very helpful
Caitlin was very courteous, quick to reply, and handled my issue within a couple of hours. Great customer service from MorningSave!

Resposta da MorningSave
Great Help from Caitlin
I had an issue with an order recently and Caitlin in customer service was great to work with. She was responsive, helpful, and made the whole process smooth and stress-free. Really appreciated her help getting things resolved. Great customer service!

Resposta da MorningSave
Happy with resolution
This is the first time I've had an issue with an item from Stores.com. I sent a message through the website, and my message was answered promptly. I was first pleased with the timeliness of Jessica's reply. She was polite and professional and very eager to help me happily resolve my issue. We went back and forth with emails for a bit, but only because I kept asking questions, which she professionally answered each time. Bottomline is that she helped to resolve my issue and I'm very pleased with the results.

Resposta da MorningSave
It accidentally charged me twice and…
It accidentally charged me twice and was sending me 2 purses. Jessica took care of it very quick and efficient.
I was surprised I didn’t have to battle to get it fixed.
I am very pleased.

Resposta da MorningSave
Jessica was friendly
Jessica was friendly, prompt in responding and resolved our issue in a favorable manner!

Resposta da MorningSave
Thank you Jessica
I have made many purchases with morningsave for several years. I was always pleased with their service until my most recent purchase. It was supposed to be for a 2 pack of cup massagers. But when I received the order there was only one rather than two. I contacted support and Jessica came through for me and sent the second cup massagers. My continued faith in morningsave restored! Thank you Jessica!

Resposta da MorningSave
Not only they charge you for shipping…
Not only they charge you for shipping you gotta pay your own return shipping and then you do not get your money back. You get credit. And then to spend your credit you gotta pay for the shipping will never order anything again from this company.

Resposta da MorningSave
I had an issue with Side Deal.com
I had an issue with Side Deal.com, however Caitlin and I worked through it and as a result all the issues were resolved and I am very happy going forward.
Caitlin dug deep into the issues and came out a winner …. Her professionallism, honesty and work ethic speak volumes of her character.
Thank you Caitlin for helping me become a happy customer!

Resposta da MorningSave
Thank you Jessica for all of your help…
Thank you Jessica for all of your help with replacing a faulty item for me thru Morning save! You made it a pleasant experience with your professionalism and help! Hassle free, and much appreciated! Thanks again!

Resposta da MorningSave
Customer Service Extraordinaire
The professionalism exhibited by Caitlin concerning the mishap of my purchase from MorningSave was outstanding and made me happy to continue purchasing from MorningSave. I will share with others my experience. Thank you!

Resposta da MorningSave
There was a problem with an incorrect…tracking number.
There was a problem with an incorrect tracking number. The system indicated that my order was delivered 6 weeks before it was ordered.

Resposta da MorningSave
Excellent Customer Service
This is a long overdue review of the excellent customer service I received from Samantha (Mercatalyst) with MorningSave. I was concerned with having my credit card stored on the site. Samantha took care of my concern. I still didn’t feel comfortable and emailed additional times with the concern. Even though she had already completed my request, she still took time to explain agian so I would be comfortable. Samantha exercised great patience and customer service. Carmen

Resposta da MorningSave
Caitlin made the experience super easy…
Caitlin made the experience super easy and pain-free. Thank you Caitlin.

Resposta da MorningSave
2 pack Mission Personal Air Cooler
I purchased a 2 pack Mission Personal Instant Air Cooler. MorningSave sent the coolers. One of them has visible signs of previous use. It is Dirty and the rubber on the cooler is Sticky/Tacky. I was told that I have to pay for the return of the product
$18-$22 will be the shipping cost. I checked with 2 shippers. I was also told they would issue Store Credit. I believe this to be unfair, being that I may not want to deal with Morning Save agin. I definitely would not want a Cooler that someone else has Used, Blowing in My Face. Also it sounds like a hand held blow dryer. I wanted to use it on my bedroom side table. Either way I Loose.
I sent Morning Save a video of what the 2 Coolers look like. They are able to see the difference and the Dirt between the 2 Air Coolers. They never responded to the video. Maybe I should Post the Video so that they can View it better, I’m not sure.

Resposta da MorningSave
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