Morrisons Avaliações 

I’ve been generous giving this a 1 star. Shocking service and if stores cannot uphold the guidelines for delivery now they should not be offering it. Minimum communication and if the order is 90 minutes late they cancel it without any word to you. Either commit to what you advertise or don’t offer the service

For the second time, my order has been fraudulently altered and redirected to an address 350 miles away. Given the circumstances, it looks as the fraudsters either had inside help or were able to breach Morrisons' IT system. Two days before the scheduled delivery—and buried among dozens of scam emails—I received repeated unsolicited notifications changing the date, address, and contents of the order at the very last moment, within Morrisons IT-system. The occurring just minutes before delivery to the wrong location (South Shields instead of the Highlands) points to a serious security problem within the company, as this should normally be impossible, because orders can only be modified up until the night before. Customer service has been of limited help, and two days after the initial incident, I have yet to receive a response to my complaint. To make matters worse, the same problem occurred again, even if I had changed my password immediately after the first incident, through the website of Morrisons. The helpdesk's response was simply that I should claim a refund through my bank.

I have been shopping online with Morrisons for well over 9 years.
I have never had any real problems as they use Ocado to deliver and process for them. (excellent)

Over the last 3 weeks or so they have cut right back on offers for online customers... and are encouraging shoppers to go back in store with mostly in store deals.

What is the point of logging into online shopping and getting in store deals?

Also their prices are going up... i wonder if in store prices are also on the rise 🤔

They are going to break away from Ocado in the near future and do in store picking in which i have no faith in at all. (we will start to see short use by dates on milk, broken eggs, squashed bread etc and late deliveries) because items will be chucked into boxes by disgruntled pickers!
I think it's time to say goodbye to Morrisons and go with Ocado... a company that cares for us online shoppers and know exactly what they're doing.

Morrisons used to care but not anymore 🤪

The reviews don't lie. Tried to book a Morrisons Now order. What they don't tell you is they use other services to deliver the order. They also don't tell you they allow a 90 minute slot for the driver to collect the groceries. If no-one picks it up the order is cancelled.

So my order was made at 1:44pm. It was picked at 2:22pm and has been cancelled by them at 3:52pm. Leaving me and my cat hungry. Pathetic and I know where not to go for online orders now.

Food to order placed a week before the event and even checked in store and was promised if there was a problem they’d sort it. This was to cater for a funeral party. During the slot I received an email saying “cancelled”, that’s it. No reason. I had to run down to the store and try to sort out something else, paying double the amount the online order was. The last thing I needed on such a distressing day. No response to complaint and customer services phone line wasn’t much better, no promises anyone would be back in touch. Dreadful. Use at your own risk.

£50 of groceries today. Fresh healthy produce all use by dates today. Baby gem lettuce 23rd, yet rotten. How morrisons get away with this is abhorrent. Local store is half empty most of the time. A crazy lazy setup. No care given. Alchohol buzzer always missing. If you find someone they don't have keys. Waited 15 minutes on one occasion. Self service is a disaster. All flashing red, one employee to cover 18 self service tills. Rubbish produce and a lack of awareness from the higher ups.

Rotten Onions, Tomatoes and Lemons, plus absolutely mouldy flat breads, where the pack was open!
I rang to complain about the quality of these items on my home delivery and after making me spend an hour on the phone and emailing them the photos, that they insisted on, they agreed a refund only and couldn't care less!!!
The Manager of the Killingworth store needs to be sacked!!!

home delivery is a absolute nightmare for the part sighted, all,for the blind person that cannot bend down all cannot see the products in the delivery baskets. To take out of the basket and with no help from the delivery driver, and half the products were missing from the order some were substituted with cheaper product. but they did not take the money off the final bill as it was the same, bill. that it was before. the reductions were supposed to be taken off, and so I was totally taken advantage of and I was robbed by morrisons and she'll never be buying from them again as well as their products are totally cheaply made compared to the hover, competitor supermarket stores that do absolutely better than Morrisons now, like Marks and Spencer' and even iceland now, and Morrisons Food absolutely, taste absolutely horrible as well now since the Americans took over morrisons and it has lost its quality that it once had when Ken morrison was in charge it's just a shame his kids sold is morrisons name out, which will make him turn in the grave to how morrisons. Has turned out today,

3x now i have filled a basket to the max online to find every single item not stocket? Nothing to swap with?

Spend hours correcting is via the awful app that doesnt work. For half those new items to be charged full price or swapped for something irrelevant.

Waste of time.

1 star is too much! Ordered Morrisons NOW order - supposed to be delivered by 1pm and still waiting . Will take your money and have no way of getting in touch or cancelling . Terrible process throughout

First time ordering a Morrisons Now order & will definately be the last , originally started to place order for a normal morrisons delivery and changed it to morrisons now ...on receiving my goods alot of my order had been changed goods were substituted with random alternatives so much so I had to go out and spend more money to replace goods I hadn't received, I also received roast beef 2 days past sell by date, in ringing to complain the adviser was apologetic however I didn't feel this was sincere , I did get partly refunded after requesting an amount on line for specific substitutes which couldn't be used and the out of date beef. I actually felt like I had ordered from an affliate company rather than Morrisons themselves it was that bad It felt like they had put things in my trolley they were unable to sell . Just wish I had read reviews first ! DO NOT USE MORRISONS NOW!

how can you even begin to say you are a under one hour delivery service on Morrisons now delivery service?? you say you are one hour then three hours after i book the groceries they still have not turned up forcing me to speak to a serious wet blanket of a advisor who then put me through to someone he said was a depot manager which then said they were still waiting for a rider after three hours TALKING DOWN TO ME as if that’s my issue!!!!
I have used Ocado for a long time but thought I would give Morrisons a chance.... after my one and only experience I will never EVER come back to Morrisons again , and also after reading the reviews you should be ashamed of yourselves ... ABSOLUTELY SHOCKING SERVICE.
Your company is well known to be on the brink of collapse, I can now see why .

I was invited to take part in the Morrisons Spend £250 in June to get 10% off your next.
Well, I did spend over £250, and received a ‘pop up’ to say so, however I never received the voucher. It should have been in My Offers in the Morrisons App, but it wasn’t.
Spoke to Customer Services, who more or less said ‘computer says no’. Even though I said check my digital receipts.
If I understood correctly, the offer was for some customers and not others. Morrisons had not kept a record of which customers this was offered to. So, I couldn’t prove I had been given the offer, and there was no indication on my Morrisons More account I had.
Credit to the customer service agent who eventually said they’d credit my More Card with 10,000 points. Received, thank you.
A good offer, but poorly executed.

After 3 hours my order was marked delivered even though it never came and was meant to take 60 mins max. I called customer service and they couldn’t track the driver due to an issue on their end but wouldn’t give me a refund even though they repeatedly admitted it was an error on their side. I tried to call the store directly but was put through to an automated message system that told me to call the customer service line I’d already wasted 30 min on and go online for store details. So going through the long process with my bank to get my money back. I will never use this service again this is 5th they either haven’t delivered at all after hours of it showing order in process or things have been missing or arrived on the expiry date. Save your money, go elsewhere for online grocery delivery

If I could rate no stars I would. DO NOT use this service. I was told delivery would be in 1 hour but nothing and no text message from a driver. 2.5 hours later I phoned Morrisons and was then transferred to a person clearly outside the UK. Put on hold and then told the driver had collected the order. When I asked what happens if I still don’t receive a text she could not say as the agreement to deliver is with a third party!
I asked for a refund but was told that was not possible as the order was out for delivery and I should wait another 30 minutes and call back. Morrisons have no means available to them to contact the third party driver. What an absolute shambes. I will not be shopping at Morrisons again

When morrisons superstore kind find a replacement for vanilla ice cream.

Ordered 60 minutes delivery. Was charged for everything but loads of it was missing. Delivery guy said it would come later but never did. I had to sit on the phone with them for ages then even though they acknowledged the error they couldnt redeliver or refund it. Eventually I had to go through the receipt and shopping and figure out everything that hadnt been delivered and email it to them. Absolutely useless

Edit: i cant make the review score any worse but I would if I could. After the above they refunded the wrong things so I had to call back to go through it again.

Avoid at all cost! Had a recently delivery from Morrisons where half the order was covered in yoghurt. Multiple other items damaged. Watched video footage of the delivery driver carelessly swinging the bags into the wall coming to my house. Oh and in every email communication quoting me free delivery only to charge me for delivery when delivering the goods. Pretty sure this is illegal Morrisons 😉 Don’t bother ringing their customer service either. They have 0 empathy and just sound bored. 3 calls later and still no resolution.

twice I have had a bad customer service experience from Morrisons-Petrol station on lockhurst lane in Coventry-Manager very rude and unprofesisonal. All over a damaged item I wanted a refund or exchange for.

Morrisons bombarded me with promotional emails for weeks, offering a £10 discount to use on a home delivery order.

On the day of the delivery, they emailed us to say it would be delayed by an hour. When we contacted customer service, they assured us that the missed call was only to confirm the new delivery time and that our order would arrive soon, as the driver was just two stops away.

However, about 20 minutes later, our delivery was inexplicably cancelled due to "unforeseen circumstances". We called customer service again, and this time they told us the order had actually been cancelled because the items were out of stock.

A terrible experience. We definitely won't be ordering from them again.