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Mortgage Matters Avaliações 

5.267
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

As first-time buyers, we’re so grateful to Liam Lee and Kaya for their amazing support. They were always professional, friendly and quick to answer our questions, explaining everything clearly and pat... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Julie and the team at Mortgage Matters were absolutely fantastic throughout the entire process. I had a very chequered financial history with CCJ's defaults and a debt management plan. I didn't hold o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I would like to say big thank you to my Morgage advisor ronnie for all his help and support throughout the process.he is very professional and friendly.He made all the process very easily and he was... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Shannon was brilliant from the start. As first time buyers we had no clue what a lot of the technical stuff meant and a lot of calls left us confused. Shannon set up a meeting and explained everything... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Corretor hipotecário
  2. também em
  3. Corretor de seguros
  4. Serviço financeiro não-bancário

Sobre Mortgage Matters

Escrito pela empresa

Mortgage Matters is a customer driven mortgage advisory firm dedicated to helping people secure the right finance for their homes and property investments. Known for its clear communication and supportive approach, the company specialises in guiding clients through every stage of the mortgage process—from initial planning to completion—making what can feel overwhelming refreshingly straightforward.

Mortgage Matters offers a comprehensive range of services, including first time buyer support, home mover mortgages, remortgaging, buy to let finance, and specialist lending for more complex cases. The team works with a broad panel of lenders, giving clients access to competitive rates and products tailored to their individual circumstances. They also provide detailed affordability assessments, mortgage reviews, and ongoing advice to ensure clients stay informed as their needs evolve.

Education is central to the Mortgage Matters ethos. The company takes pride in breaking down industry jargon, explaining options clearly, and empowering clients to make confident decisions. Their advisers combine market knowledge with a warm, approachable style, building long term relationships based on trust and transparency.

With a commitment to integrity and personalised service, Mortgage Matters has earned a reputation as a reliable partner for homeowners, buyers, and investors seeking expert mortgage guidance across the UK.

Pay Nothing Until You Have Your Keys

Escrito pela empresa

Free Advice PLUS Free Remortgaging for Life!
Our advice is 100% free of charge. That's right, we won't charge you a penny until you are safely in your new home. And, when it comes time to remortgage, get back in touch with our 5-star advisors and we'll arrange the remortgage completely free of charge for you all the while you are still living at the house! We really are your mortgage advisors for life.

Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(5.267)

366 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Highly recommend!

Nathan Wadmore and his team provided professional advice and support to my journey in mortgage application. Nathan is patience, good listener and follow through all my questions and needs. I am grateful to all his help. I highly recommend him!

3 de junho de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

Hi Wai,

Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Nathan and his team provided professional mortgage advice and dependable mortgage support throughout your mortgage process. It's fantastic to know Nathan took the time to understand your needs, answer your questions and provide expert mortgage guidance that helped you feel confident throughout your application. We truly appreciate your recommendation.

Warm Regards,
Seymour the Owl

Avaliado com 5 de um total de 5 estrelas

Mortgage matters to the rescue

Throughout my journey of buying a property, Nathan, Natalie and Rebecca completely took my stress away. They were very supportive and on the ball with the whole process making sure information is passed on and the process is moving on smoothly. They take matters into their own hands and take off as much stress from yourself as possible. I couldn’t be more grateful. I would definitely use mortgage matters again and recommend them to anyone who is trying to buy!

19 de junho de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

Hi Neha,

Thank you for sharing such wonderful feedback. We're delighted to hear that Nathan, Natalie and Rebecca provided outstanding mortgage support, helping to make your mortgage process as smooth and stress-free as possible. It's fantastic to know their proactive approach, clear communication and expert mortgage guidance gave you confidence throughout your home-buying journey. We truly appreciate your recommendation and look forward to supporting you again in the future.

Warm Regards,
Seymour the Owl

Avaliado com 5 de um total de 5 estrelas

Thank you Ronnie

Ronnie Williamson was our mortgage advisor. Being first time buyers we have so many questions and alot to learn. Ronnie was so patient, friendly and professional. He got us the best LTV he could and we felt very supported.

Thank you Ronnie!

1 de julho de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

Hi Natalie,

Thank you for your lovely review. We're delighted to hear that Ronnie provided patient, friendly and professional mortgage advice throughout your first-time buyer mortgage journey. It's wonderful to know his expert mortgage guidance and ongoing mortgage support helped you feel confident throughout the mortgage process while securing the best available LTV for your circumstances. We truly appreciate your kind feedback.

Warm Regards,
Seymour the Owl

Avaliado com 5 de um total de 5 estrelas

Great service - thanks Ben!

I worked with Ben Shanahan recently and I seriously couldn't fault his work if I tried. His communication was timely, transparent, and he ended up helping me to find a mortgage within my price range that I really quite like. Notably, Ben was also very understanding and generally nice to work with, and his rates were reasonable too.

I highly recommend Mortgage Matters!

17 de junho de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

Hi David,

Thank you for your fantastic review. We're delighted to hear that Ben provided clear mortgage advice, excellent mortgage support and kept you informed throughout the mortgage process. It's wonderful to know his expert mortgage guidance helped you find a mortgage that suited your budget while making the experience straightforward and enjoyable. We truly appreciate your recommendation and your kind recognition of Ben's work.

Warm Regards,
Seymour the Owl

Avaliado com 5 de um total de 5 estrelas

Best service

I would like to say a huge thank you to Dave Vitler and his colleagues, Lisa and Natalie, for all their support and hard work.

As a single parent, getting my own mortgage seemed impossible, let alone getting a mortgage to remain in my family home. From my very first conversation, Dave put me at ease with his knowledge, professionalism, and genuine commitment to helping me.

I felt reassured that he would do everything he could to help me, and he absolutely delivered. All the documents, figures, emails, and industry jargon that initially felt overwhelming were explained so clearly and patiently that I always knew exactly what was happening and what the next steps were.

I can finally say that I have a sole mortgage, and this would not have been possible without all of their support, guidance, and hard work. I am truly grateful for everything they have done and cannot thank them enough for helping me achieve something I once thought was out of reach.

I would highly recommend them to anyone looking for mortgage or remortgage advice.

29 de junho de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

We are so grateful for your incredibly kind words and for taking the time to share your positive experience. It truly means a lot to us to hear how our team's dedication and support made such a significant difference in achieving your goal of securing a sole mortgage and remaining in your family home. We understand that navigating the mortgage process, especially as a single parent, can feel daunting, and we are genuinely pleased that our colleagues were able to provide the clarity, reassurance, and hard work needed to make it a smooth journey for you. Your recommendation is the highest compliment we could receive, and we are delighted to have helped you achieve something you once thought was out of reach.

Avaliado com 5 de um total de 5 estrelas

Great experience with Mortgage Matters

Mortgage Matters was fantastic in supporting us with getting the best deal for our income protection and life insurance policies. Ben Shields who dealt with our case was the ultimate professional. He took us through the process with patience and went above and beyond to get us the best deals suitable for us.

27 de maio de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

We are so pleased to hear about your positive experience securing income protection and life insurance. We appreciate your kind words regarding our professional support and patience in finding the best deals.

Avaliado com 5 de um total de 5 estrelas

Highly recommend as a first time buyer

Liam is very kind and knowledgable, made sure to explain mortgage products in detail as well as the entire process from start to finish.
As a first time buyer I appreciated the time taken to answer all questions and respond various emails and phone calls.
I would recommend Mortgage Matters for their great client care and services.

22 de junho de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

Hi Jonathan,

Thank you for your wonderful feedback. We're delighted to hear that Liam provided clear mortgage advice and took the time to explain your options and the mortgage process in a way that gave you confidence as a first-time buyer. It's great to know that his responsiveness and expert mortgage guidance helped answer your questions and support you throughout your first-time buyer mortgage journey. We truly appreciate your recommendation.

Warm Regards,
Seymour the Owl

Avaliado com 5 de um total de 5 estrelas

My remortgage is coming up and I have…

My remortgage is coming up and I have no hesitation using Mortgage Matters since they've been of great help throughout the years. Especially David Vitler, brilliant adviser, who arranged my very first mortgage 10 years ago. And any remortgage since. He makes the process easy and finds best deals.

16 de junho de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

Hi Grace,

Thank you for your continued trust in Mortgage Matters over the past 10 years. We're delighted to hear that David has consistently provided excellent mortgage advice and remortgage advice, helping you secure suitable deals and making the mortgage process straightforward each time. It's wonderful to know that his expertise as a mortgage advisor and ongoing mortgage support have made such a positive difference over the years. We truly appreciate your loyalty and kind recommendation.

Warm Regards,
Seymour the Owl

Avaliado com 5 de um total de 5 estrelas

Amelia is great!

Amelia Hallet has been our contact and she's been amazing throughout - my wife and I are both quite new to the whole process and she made it all so simple and clear for us - could not recommend enough! If/when we decide to move again we will be straight back to Mortgage Matters and asking for Amelia!

23 de junho de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

We are so pleased to hear about your positive experience and that our colleague made the process simple and clear. We truly appreciate your kind words and look forward to assisting you again in the future!

Avaliado com 5 de um total de 5 estrelas

Beyond expectations! A+++

What an absolute relief it was to find someone as good as Nathan W at Mortgage Matters.

I've used several companies in the past and despite all being good... I didn't realise what 'GREAT' was until I met Nathan. He's just at whole new level. His communication style, helpfulness, knowledge, and ability to navigate everything mortgage related (and beyond) was just top-notch. He is always on top of things, proactive, and gave me a sense of calm, surpassing my expectations at every step of the way.

I couldn't recommend Nathan and Mortgage Matters more highly. In fact, I've recommended them to many friends and family who've also become fans.

1 de março de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

Thank you for sharing such wonderful feedback. We are delighted to hear our team provided exceptional service, making your mortgage experience seamless and stress-free. It's fantastic that our proactive approach and clear communication exceeded your expectations, bringing you such peace of mind. We truly appreciate your strong recommendation to friends and family.

Avaliado com 5 de um total de 5 estrelas

Great service

Nick Topping and Lisa Young have both been fantastic when helping us with our mortgage review and protection meetings. They were both friendly and patient, explaining terms and seeking the best options for saving us money. They also accommodated to our busy schedule. We are very pleased and appreciative of their expertise.

15 de junho de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

Thank you for sharing your positive feedback. We are delighted to hear that our team provided fantastic support with your mortgage review and protection meetings, patiently explaining terms and finding the best options. We appreciate your kind words about their expertise and accommodating your schedule.

Avaliado com 5 de um total de 5 estrelas

Mortgage Matters and Nathan were amazing!

Mortgage Matters were recommended to me by my estate agents, and I have to say I was extremely impressed by their professionalism and service throughout the entire process.

Nathan was my mortgage broker, and he was fantastic from start to finish. We had several meetings where he clearly explained how much I could borrow, the different mortgage options available to me, and helped me understand the process in detail. He also carried out a thorough budgeting session to assess my finances and ensure I was comfortable with my borrowing position.

Throughout the house-buying journey, Nathan was always available to answer my questions and provide guidance whenever I needed it. His knowledge, patience, and support made what could have been a stressful process feel straightforward and manageable.

I would highly recommend Nathan and the team at Mortgage Matters to anyone looking for mortgage advice. Thank you, Nathan, for all your help and support - you were amazing! 😊

15 de maio de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

Thank you for sharing your wonderful experience. We are so pleased to hear that our team's professionalism and service made such a positive impact on your house-buying journey. It is fantastic to know that the clear explanations and thorough budgeting sessions helped you feel confident and supported throughout the process. We truly appreciate your high recommendation.

Avaliado com 5 de um total de 5 estrelas

Best First Time Buyer Mortgage Advisor!

As a first time buyer and being a complete newbie to the house buying game...Dan Greer from their Brighton Branch helped me secure a fantastic mortgage deal with a high street lender. He goes above and beyond in his help and communication skills. His calm approach made my first time buyer experience feel straightforward. I highly recommend Dan for his outstanding experience as a mortgage advisor and turning this into an amazing experience for me!

18 de junho de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

Thank you for sharing your positive experience as a first-time buyer. We are delighted to hear that our advisor provided exceptional support and clear communication, making your mortgage journey straightforward and positive. We appreciate your recommendation.

Avaliado com 5 de um total de 5 estrelas

Great, supportive service

I’ve been working with Liam Lee on the purchase of my next home following my separation, and he has been incredibly supportive throughout the whole process. He has been excellent at guiding me every step of the way—always helpful, responsive to any queries, and proactive in keeping me updated, particularly while we were waiting to hear back from lenders.
I would highly recommend him to anyone. Kaya Rayner has also been a great support, keeping me informed throughout the process. Thank you both.

19 de junho de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

Thank you for sharing your positive experience. We are so pleased to hear that our team provided exceptional support and guidance during such an important time. It's wonderful to know that their responsiveness and proactive updates made a difference for you. We truly appreciate your recommendation.

Avaliado com 5 de um total de 5 estrelas

setting up insurance

Had help with our setting up life and income insurance and came across some problems. Ben Sheilds was great sorting it all out for us and trying different things to help us get approved! Highly recommend

17 de junho de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

We're so glad we could help resolve the issues you faced. We appreciate your kind words and recommendation!

Avaliado com 5 de um total de 5 estrelas

Great service given by Ben Shields

We were helped by Ben Shields over the course of two months. He was absolutely phenomenal and helped us get the best deal possible for our insurance. He maintained great communication with us and continued to give us timely updates with clear instructions. Top service would highly recommend!

11 de junho de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

We appreciate you sharing your wonderful experience. We are so pleased to hear our team provided phenomenal service, securing the best deal and maintaining excellent communication. Thank you for your high recommendation!

Avaliado com 5 de um total de 5 estrelas

I recently had a video call with Nathan…

I recently had a video call with Nathan regarding my mortgage application, and I couldn’t be happier with the service.

The video consultation was easy to join, and Nathan was on time, professional, and very knowledgeable. They explained every step in plain language, took time to answer all my questions, and walked me through the options that suited my situation best. I felt fully informed throughout.

Communication was prompt, and the whole process felt smooth and stress-free. I’d highly recommend them to anyone looking for honest mortgage advice. Thanking large to Nathan.

11 de junho de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

Thank you for sharing your positive feedback. We are delighted to hear that your video consultation was informative and stress-free. We appreciate your recommendation.

Avaliado com 5 de um total de 5 estrelas

We had a great support from Mortgage…

We had a great support from Mortgage Matters during our house purchase and looking for good insurance policy for our new house.
Ben Shields and Amelia Hallett gave us excellent customer service during our purchase. They also Help us to get a good insurance policy. Myself and my family really appreciate this.
Thank you.

11 de junho de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

We're so pleased to hear about your positive experience with our support during your house purchase and in securing a good insurance policy. We appreciate your kind words.

Avaliado com 5 de um total de 5 estrelas

A huge thank you to Steve Harris and Soly Radi

A huge thank you to Steve Harris and Soly Radi at Mortgage Matters for helping us secure our mortgage offer. They have been amazing throughout the whole process. Steve was always happy to jump on a call with me, answer any questions we had. Nothing ever felt like too much trouble, and his support and reassurance has made a real difference.

The Mortgage Matters online portal is brilliant as well, really easy to use and a great way to keep track of everything as it progresses.

What really stands out, though, is the personal service. Steve and Soly genuinely care about their clients, and it shows. We wouldn't hesitate to recommend Mortgage Matters and will definitely be using them again in the future.

Thanks again for all your help, we really appreciate it!

9 de junho de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

We are so pleased to hear about your positive experience securing your mortgage offer. It is wonderful to know that our team's support and reassurance made a real difference for you. We are also glad that our online portal was helpful and that our personal service resonated with you. We truly appreciate your kind words and recommendation.

Avaliado com 5 de um total de 5 estrelas

Amazing company

Amazing company, Jo has been very helpful and responsive, would wholeheartedly recommend!

9 de junho de 2026
Avaliação não solicitada
logotipo da Mortgage Matters

Resposta da Mortgage Matters

We're so glad you had such a positive experience! We appreciate your kind words and recommendation.

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