MotoPress Avaliações 661

I purchased a MotoPress plugin that was advertised as including a free trial, with the checkout page literally stating “Pay and start trial.” Naturally, I assumed this meant I could try the plugin risk-free and request a refund if it wasn’t suitable.

My assumption was completely reasonable — the “free trial” wording also appears on other pages within the same Hotel Booking plugin environment, which the plugin I purchased depends on. So when the checkout reinforced that message, I believed the same trial conditions applied across their connected products.

I realised within 24 hours that the plugin wouldn’t suit my needs and requested a refund right away. Instead of a professional or understanding response, I received dismissive, gaslighting replies from support. The representative twisted parts of my message, falsely claimed I hadn’t provided a reason for the refund (I clearly had), and replied in a defensive, accusatory tone rather than offering any genuine help.

It’s misleading to advertise a free trial when there is no trial at all, and it’s unethical to treat customers this way when the misunderstanding stems from their own marketing. Their support seems designed to wear you down rather than provide genuine assistance.

Warning to others: Be absolutely certain this plugin fits your exact needs before purchasing. Once they have your money, you’re unlikely to get any meaningful help or refund — even if their own checkout and related product pages give the impression of a free trial.

Amazing experience, the plugin was helpful and easy to use especially when u had a real professional Technical support as Mr. John. Thank u Motopress

Motopress Hotels works great as booking system for our vessels. It does exactly what we want. Support is is always prompt and professional.

We experienced a comlex problem with a dabase corruption which may have had the adverse effect on our Motopress Calendar product. Andre our contact in support at Motopress responded to an continuing series of questions and although the source of the initial problem was not fully identified he did go on to provide an online cleanup of our data to allow us to proceed.

Hızlı cevap dönüş, problemsiz çalışma altyapısı, hizmetlerinden çok memnun kaldım geri kalan Motopress firması çalışanlar ailesine işlerinde başarılar dilerim

I purchased the Appointment Booking plugin from MotoPress expecting it would meet my needs based on their website. After several hours of testing, it became clear it wouldn’t work for my use case, so I opened a support ticket to request a refund.

Unfortunately, the support I received (from Eugene) was dismissive and unprofessional. I was told things such as: “we never stated that the Appointment Booking plugin can be used for overnight bookings. I think you would agree that ‘overnight appointments’ sounds odd.” Not only was this unhelpful, but also unnecessarily rude.

When I explained I had started a chargeback with my bank, the reply was equally unaccommodating, stating they would be “happy to provide evidence” to the bank rather than offer any resolution.

In over 20 years of purchasing premium plugins, I’ve always been refunded when a product clearly didn’t suit the use case – MotoPress is the first company I’ve encountered that refused to do so.

Warning to others: make absolutely sure this plugin fits your exact requirements before purchasing, as refunds are not guaranteed, even if the product is unusable for your situation.

I had a fantastic experience with MotoPress support. Andre was incredibly friendly, professional, and truly helpful. He not only solved my problem quickly but also did so with an attitude that made me feel valued as a customer.
This level of service is rare nowadays and deserves to be recognized. Thanks again for the excellent support – keep up the great work!

Plugin generally works well. Functionality is great and has a lot of features. Would like to see better options for styling of Elementor Widgets.

⭐️⭐️⭐️⭐️⭐️
I’m really happy with the technical support I received. The Motorpress team was super kind, answered all my questions, and guided me through the whole setup process until my booking engine was running perfectly. I honestly couldn’t have asked for better support!

Great and quick support, they are always happy to help when I have any kind of questions regarding their plugins and theme I purchased.

Very prompt to support requests - much appreciated.

my problem is solved. Very helpful and friendly support

Really nice experience with their theme and plugin, and the service is swift and prompt!

I have a deadline to the client of the project, within a few hours. I'm really glad, they extended a few seconds customer support to connect me and resolved my issue in few minutes. That's awesome and great work! Kudos to the team!

I checked lots of hotel plugins, but this is the best with the richest features. The customer support team responds quickly and solves the issue fast.

I had an outstanding experience with MotoPress. A special thank you to Andre for his incredible patience and support—he truly went above and beyond to assist me until my issue was fully resolved. Andre is a fantastic representative and a true asset to the team. The overall support from the MotoPress team was commendable. Keep up the great work!

Very good plugins and support! I fully reccomend motopress.com products!