Motorpoint - Edinburgh Avaliações 

Fantastic from start to finish

I am leaving this review in the hope it saves another young person going through the same experience as my daughter. Motorpoint Edinburgh sold my daughter a faulty vehicle, we were told that it had gone through its pre-delivery checks twice (as the car actually came over from their Glasgow Dealership, it was checked there and then again when it arrived in Edinburgh). As my daughter was too young to test drive the car, I did it with her in passenger seat. It was at rush hour, so we didn't get out of 3rd gear and the car seemed fine. A loud noise coming from under hood, but we put it down to the fan cooling the engine. Anyway, she had the car for 24 hours before she had to hand it back to the dealership with a clutch fault. They had the car for two weeks, as every time they fixed something, another fault was found by their own mechanics - basically it needed a new clutch, a new gearbox and a new clutch pipe - the car had only done 32,000 miles. To their credit, Motorpoint offered my daughter the opportunity to pick another vehicle, to replace the faulty one. They offered her money off the new car and refunded her some of the costs she had incurred for deposits and insurance etc.. as a goodwill gesture, which we appreciated, and why I have given 2 stars instead of 1. This vehicle also has faults, not as bad as the first, but they arranged a free 15 month warranty - so when she takes it back to be repaired it will be covered. However, she had fitted her black box to the first faulty vehicle, and when she took delivery of her new vehicle, Motorpoint failed to hand over her black box. As her insurer won't send her a new black box as the previous one is still sending a GPS location signal, they are refusing to replace it. The GPS signal is showing that it is at Motorpoint Edinburgh - but the dealership are claiming that it isn't there ! So her insurance has now been cancelled, once again due to the incompetence of Motorpoint Edinburgh. She is now looking to sell the car as she can no longer afford to insure it. A very traumatic experience for her and all that have been involved.

Good support and flexibility when I needed it

Friendly sales exec, knowledgeable and accommodating

I visited Motorpoint in Portobello on Saturday 13 June. The showroom was recommended to me by a friend for the low-pressure support that they received to find a car. The saleman who welcomed me, Lewis Threlfall, could not have been more helpful. He gave me lots of support, provided useful information and listened to what I was looking for without an agenda. I had full freedom to look at the cars that interested me and take my time. Having had this experience, I would recommend Motorpoint in Portobello to anyone who is looking to shop for a car without the hard sell. Thanks so much for all your help, Lewis!

There was no pressure into buying the car it was very relaxed and friendly staff

It was a great experience and the whole process was easy and straightforward.

Had issues with car after pick up tried to communicate with person that sold car to me totally ignored emails so contacted Edinburgh where I picked up car from and after 2or 3 emails the guy was on holiday and no response since.chose to buy car from Motorpoint because of excellent service on a previous purchase from Glasgow but this time round not happy at all.stay away from companies such as Arnold Clarke,vardy and ford because of their poor customer service but unfortunately Motorpoint just as bad

From start to finish Sanjay explained everything to us and th whole experience was so straight forward

Returning to Motorpoint after previous dealings when buying a car again found the sales staff very friendly honest and helpful, describing exactly my preference he searched all stock filtering and forwarding what he new would suit eventually finding and matching my preference, the price and hand over also went smoothly. 👏

Dougie the salesman at portobello, first class dealt with everything and made the sale effortless for me.
Had a problem with one of the tyres and was dealt with by Morgan first class thank you

The purchase was simple and seamless. An issue I had the car was sorted out very quickly.

the car I needed at a price that was right.

The experience felt different from the very start - easy to navigate website and test drive booking and all the information I needed on price.
In store service was a delight, no hard sell, straight answers to any questions, unaccompanied test drive to give time to consider options. I had put off getting a new car for a long time due to previous bad experiences with car sales (particularly as a woman) and this has totally changed my mind.

Mark and Nick were our contacts at Motorpoint Edinburgh and both were excellent. Mark handled the end paperwork and seemed like a really nice guy who new his stuff.

Great staff who put no pressure on you to buy.

Very pleased with the car purchase. There was an administrative issue, but Motorpoint resolved this promptly, which speaks a lot about their customer service. Top marks.

The sales man was excellent, never rushed me and explained everything to me

there is no hard sell . the staff were friendly and the web site gives all details you need to know about car .