Motor Range Avaliações 4.287

Absolutely disgusting!!! Would never recommend these to anyone!! After buying my second car from them, I had it 4 months before it broke down on the m62, losing all power and having to coast into the hard shoulder. I was recovered by the AA who said the car had over 50 faults. I had it towed back to motorange who said they would diagnose the issue. I was not offered a courtesy car, and was told this was incase the work was not under the warranty. Three days later, I was contacted and told I would have to pay £350 for a new 12v battery. I questioned this, saying I only had the car 4 months, and could they not waive it. The answer i got was very blunt, and very rude of 'No, you have used the car'!
I did some research, and found under the Consumer Rights Act 2015, if a fault develops with the car within the first 6 months, it is deemed to of been there when the vehicle was purchased. The dealership is responsible for proofing this was not the case. The only proof motorrange could provide was a pink check sheet, with a tick next to the battery. Motorrange tried to argue that the battery was not included in the Consumer Rights Act! I put in a formal complaint with the finance company, who eventually upheld my complaint. This was after 4 months of no communication from motorrange. All the updates to the finance company had to come through me.
Please avoid like the plague!!!!

Bought a van for my dog grooming business at motor range, really happy with customer service. Will definitely return when i expand my business.

Bought a van from Dave, could not be happier with the customer service. Straight talking no nonsense, will definitely be returning.

Fantastic experience by someone reluctant to buy from a sales lead company. I definitely wouldn’t have bought if the sales person was pushy or your typical car salesman stereotype.

Our sales guy was Jason. An absolute legend. Non pushy very transparent and put our needs above what he wanted to sell. I enjoyed the experience because of him. Our daughter now has her first car and I am made up with the car and service I received. Well done Jason 👏 from what could have been a difficult customer to a very happy one!!

Great experience dealing with Georg. He was professional, honest, and made the whole car buying process smooth and stress-free. Highly recommended.

As we arrived we were greeted by Allan. He was fantastic and made the whole experience fun and easy. He found us exactly what we were looking for and couldn’t be more helpful.
Nathan who sorted our finance out was also fantastic and again made the whole process easy and fun. Everybody that we got to speak to were lovey and so friendly. Nothing was too much. This is our second car from here now and wouldn’t buy from anywhere else. The aftercare service has also been great.

Brought my son’s car from Andy seddon he looked after us as always this is our 7th car from Motor Range won’t go anywhere else. Thanks again Andy!

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We had such a great experience at The Motor Range on Dunningbridge Road! Caitlin and Stephen Karoui were absolutely brilliant from start to finish. They made the whole process so easy and stress-free, answering every single question we had and making sure we felt completely comfortable with everything.

They were both really friendly, patient, and knowledgeable, and you could tell they genuinely cared about helping us find the right car rather than just making a sale. It’s rare to get such honest and attentive service these days, and we really appreciated how professional and down-to-earth they both were.

Would 100% recommend Caitlin and Stephen to anyone thinking of buying a car — they truly went above and beyond to make the experience a positive one!

Jamie was very helpful and guided me to a great car to drive away the same day

I only come to look and ended up buying, all thanks nick b, he looked after us, amazing service

Dealt with George was smooth experience and would buy from him again..

Great experience with George, professional smooth experience

Nick and george where great and thank you george for sorting it out thanks

Georg has provided a really good service; friendly, easy to talk to, arranged everything quickly and with ease. Thanks!

Absolutely awful no checks done on cars before they sell them on !
Conned my 73 year old mum into buying a heap of bleep on 4 wheels! She went in asking about another car got pushed into buying a different one! Less then 1 week of having it engine warning light came on. Then started to over heat flashing stop ! Gets it back to the shop they take it off us had it for over 3 weeks. And repairs amounting to 1300+ quid had to be done. Please tell me how it’s passed any of the so called safety checks it’s supposed to have and how it’s passed a mot ?
Cap off the oil tank was missing !!!! Oil all over the engine. Pretty dangerous you think ?
Exhaust not on properly supposed to have fitted it properly ( 2 weeks latter we got it back exhaust has fallen off again)
Shock absorbers crack in something or other the list goes on ! Bought in Feb been driven by owner for all of 3 weeks of owing it ! Joke putting my family in danger

Fabulous team from start to finish, helpful, supportive warm and welcoming… A big thank you to George and Steve… I would definitely recommend.

The customer service is poor and service is bad as well had a problem with a car and they didn't look at it as it was in the car park for over a week so I returned the car so just cehck the car is ok and fit for purpose

We found it was good service, a good range of cars and a fair price.

As always Motor Range was excellent. Jason Williams was the best. He made the entire process simple and enjoyable. Thank you

Overall great sale process, salesman was really helpful, came into work on his day off just to finalise the sale then I could have my new car.

It is the aftercare and customer service that is shocking. As a part ex-change motor rage will pay off my previous finance company (redline) and I am now with Blackhorse finance with my new car. After purchasing & receiving my car I have had a payment come out of my account from my previous finance company. I rang them asking why this was as I sold my car 2 weeks ago. She informed me that the loan was very much still with myself for £9,500 and motor range had not made a payment to pay this off which she informed me should usually be done within 2 days of selling the car and to contact motor range as this is unusual. I stated that I would cancel my direct debit and she informed me not to as it’s in my name currently so it will effect my credit score if another payment try’s to come out. all other cars I have perviously sold this has been done immediately. So I currently still have 2 loans in my name with 2 separate payments coming out of my account in the same month. I have been trying to contact motor range for days to try and resolve this to get it paid as I want my extra payment refunded just to be told several times “we will ring you back”, passed from person to person. This call never comes, I am getting no help with this what so ever, now the sale as gone though they don’t want to know.

I will be escalating this further if another payment comes out an I am not refunded the extra payment as I can not afford to pay for 2 desperate loans that equals to around £600 per month when motor range should have cleared this before another payment got taken!