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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

This would have gotten a 5 but there was a problem with delivery. The company made it right but it wasn’t perfect. Happy with my purchase and the customer service is outstanding!

Avaliado com 5 de um total de 5 estrelas

I’m an international customer (USA). I purchased 3 items. Two items were in one store. The other in the other store. The Super Stars on their Support team sent three emails to ensure I was OK w... Ver mais

Avaliado com 5 de um total de 5 estrelas

In need of an old Mavic spoke of proprietary design which appear to be as rare as hens teeth. Mountain Mania had one in stock and luckily was in rideable distance to collect. Friendly staff in the... Ver mais

Avaliado com 3 de um total de 5 estrelas

Took rear wheel in for spoke tightening and was verbally quoted £20. Picked up and charged £40. Accepting that a verbal quote is an estimate but 100% uplift without any explanation as to why is not go... Ver mais

Detalhes da empresa

  1. Loja de Bicicleta
  2. Locadora de Bicicletas
  3. Conserto de Bicicletas

Escrito pela empresa

Oxfordshire's & Hertfordshire's leading cycle shops that specialise in all bike including Electric, Road and Mountain.


Informações de contato


3,9

Muito Bom

O TrustScore é 4 de um total de 5

101 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good

One of the few places with the item in stock, and still a good price. Speedy despatch and delivery, tracking would have been nice but no worries.

22 de agosto de 2022
Avaliado com 5 de um total de 5 estrelas

excellent

Ordered item two weeks ago failed to come phoned them, was posted on time but failed to be delivered even though tracked as lost by Royal Mail, replacement sent out straight away and received ok

Thank you Abbey

4 de agosto de 2022
Avaliado com 5 de um total de 5 estrelas

Placed our order

Placed our order, despatched quickly and received when we expected it. Some companies advertise parts ex-stock and take your money and don’t supply but Mountainmania actually supplied. Will definitely use again.

29 de abril de 2022
Avaliado com 5 de um total de 5 estrelas

Perfect, thanks

Great online shopping experience. I received my bike parts very quickly. They're in perfect condition, packaged well and great price. Thanks

18 de abril de 2022
Avaliado com 1 de um total de 5 estrelas

Item not as described and slow shipping

Ordered on Sunday and they took my payment on Sunday. No shipping info Monday, nothing still on Tuesday so I phoned and was told ‘oh yes, your order is shipping today, so you should have it around Thursday’. Then I get a phone call on Thursday ‘we’re just packing your order and noticed that the web site didn’t have the correct information: the item is ex-demo and has some chips and that’s also why it’s in the sale, so there’s no further discount either’. So they didn’t ship until I chased, then still didn’t ship when they said they would and then told me the item was damaged and it arrived more than a week after I ordered it.

I can see these guys get a lot of good reviews and I don’t usually like to leave bad reviews, but I keep getting an email asking for a review, so here is an honest one.

18 de março de 2022
logotipo da Mountainmania

Resposta da Mountainmania

Hi Iain,

We're sorry you haven't had a satisfactory experience. There was an error in the listing which didn't mention the small marks to the top of the bar, however that was the reason for the 25% discount. This is why we chose on this occasion to give you a call and email some additional images over so you could confirm you were happy with them.

I can see from our records that your order was placed on Sunday the 6th, dispatched on Friday the 11th and delivered on Monday the 14th. Our website states 7-10 day shipping, so this does fall well within our usual shipping times.

If you have any other issues please don’t hesitate to get in touch and we will do what we can to help, obviously we don’t want any of our customers left unhappy.

Regards,

Mountain Mania Cycles

Avaliado com 5 de um total de 5 estrelas

Great Bike Shop

The guys are super friendly, knowledgeable and nothing is too much trouble. Fast delivery. Also made a trip to visit the shop in person and once again the staff were extremely helpful. Great shop with some great products, awesome service. Will visit again soon. Thanks guys

19 de fevereiro de 2022
Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Great Customer Service. I’ve purchased bike part in the afternoon and next day in the morning I had it at my doorstep. Competitive prices, express delivery and a wonderful experience overall. I could not ask for more. Will definitely be back. Thank you!

15 de fevereiro de 2022

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