We have recently bought a property through Movuno and we couldn’t have asked for a smoother/ easier process as first time buyers. Lakan, has been absolutely fab throughout. She has kept us informed a... Ver mais
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Veja o que dizem as avaliações
Movuno were great during our recent sale. Deirdre was my primary contact and was excellent throughout, offering her extensive knowledge of the area and industry more generally to provide advice. Olivi... Ver mais
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There is so much I could say here.. What could have been extremely stressful has been the complete opposite having sold with Movuno! From Martin coming to value, Emma taking incredible profes... Ver mais
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We switched to Movuno to sell our house after an extremely disappointing experience with Keenan’s. Immediately we had triple the viewings, consistent communication and multiple offers. I cannot recomm... Ver mais
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Detalhes da empresa
Sobre Movuno Estate Agents
Escrito pela empresa
A different way of doing things
All estate agents are the same, right? Well, no actually. We do things differently. Our aim is a simple one - to give you a stress-free, professional experience by doing what's best for you and your individual needs.
So, what should you expect from your estate agent?
...well yes, especially in terms of achieving the best price; however these should be your standard expectations of any estate agent.
You should also expect your estate agent to listen, so as to understand the motivation behind the move, and in doing so offer the best possible advice specific to your circumstances.
Your estate agent should respond in a timely fashion, provide excellent levels of communication and remain both positive and dedicated throughout the whole process.
They should remain true to the cause, telling you what you need to hear, even if at times this may not be what you were hoping to hear. Honest feedback is vital and as a straight-talking estate agency, we are here to assist people in the sale of their property and will always treat the situation with the respect it deserves.
Informações de contato
Office Block E Lostock Office Park, Lynstock Way, BL6 4SG, Bolton, Reino Unido
- 01204 654525
- info@movuno.com
- movuno.com
4,9
Excelente
273 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Extremely friendly staff and nothing…
Extremely friendly staff and nothing was too much bother for them. I wouldn't hesitate to use again.
16 de dezembro de 2021
Resposta da Movuno Estate Agents
Dear Emma,
Thank you for posting a review. We do pride ourselves on the service we offer and I have passed your comments on to the team members who assisted you.
If we can help in any way please do not hesitate to contact us.
Thanks to all at Movuno
Thanks to all at Movuno for friendly and totally professional service throughout.
15 de dezembro de 2021
Resposta da Movuno Estate Agents
Hello Ian,
Thank you for taking the time to post a review its always good to know our service is appreciated.
Very good service received today
14 de dezembro de 2021
Resposta da Movuno Estate Agents
Hello Kitty,
Thank you for your review if we can continue to assist please do not hesitate to contact us.
Didn't keep me informed didn't come…
Didn't come back to me if I emailed any queries the agent that I sold with was more superior
14 de dezembro de 2021
Resposta da Movuno Estate Agents
Dear Ms Charles,
I am sorry you feel that you have been let down. Having checked the correspondence, I can see we did keep you updated weekly on the information available to us at the time. I have tried to speak to you as I would like to understand how you feel that we failed so badly and how you think that we can improve in the future.
Bad service all together start to finish
14 de dezembro de 2021
Resposta da Movuno Estate Agents
Dear Mr Saleem,
Upon checking our records, I can see we tried to contact you several times back in May ‘21 and I have tried to call again but I have been unable to reach you. I am sorry you feel we let you down but to understand the issue you had I would appreciate it if you could spare me a few mins to discuss this. Please let me know if you would be free for a call.
Unsolicited commuo
14 de dezembro de 2021
Resposta da Movuno Estate Agents
Dear Mr Galpin,
After our conversation, we would again like to apologise for the communication which was caused by an error on Trustpilot’s system and was beyond our control. Thank you for speaking to me and please be assured that we have contacted Trustpilot to put in place measures to ensure this will not happen again. Thank you for your understanding.
Slow to respond
Slow to respond, ended up pulling out of purchase with them and buying a property elsewhere, not ideal really but could not loose my buyer through Bridgefords. It cost me a lot of money!
14 de dezembro de 2021
Resposta da Movuno Estate Agents
Dear Mr Neve,
Customer feedback is always important to us at Movuno and we are constantly looking to achieve customer satisfaction throughout our business. To this end, we have tried several times to call you to discuss your comments, but without any success to date. Our records do confirm that we had a large amount of correspondence when we were actively engaged and we really would appreciate the opportunity to speak with you and to better understand how you feel that we can improve our service in the future.
Successful Sale
A big thank you to Rachel Hall and all the team at Muvuno , Chorley Old Road ,Bolton for keeping us informed at every step of the sale of my Mum's apartment.
It was done in a very friendly and efficient manner. We'll done.
14 de dezembro de 2021
What?!?
Strange company, out of the blue I get asked to complete a review. Never bought a property from them nor sold one through them. Need to get their act together with respect to their database and activity. Maybe not a company to be dealing with??
14 de dezembro de 2021
Resposta da Movuno Estate Agents
Dear Mr Clare,
After viewing of a property listed with ourselves, we would not normally contact potential customers for feedback. However, the communication from Trustpilot was caused by an error on their system and was beyond our control. Please be assured that we have contacted Trustpilot to put in place measures to ensure this will not reoccur and
hope that you will accept our apologies for any inconvenience caused.
Random email asking me to review them…
Random email asking me to review them some 5 years after attempting to view a property via them. Mind you still quicker to reply than purple property shop!.. Updated,now being told all trustpilots error but how would they get my email? Who would provide the email? Who held my email on file? Can't even admit liability.
14 de dezembro de 2021
Resposta da Movuno Estate Agents
Having investigated your comment further, the communication you received from Trustpilot was caused by an error on their system and was beyond our control. Please be assured that we have contacted Trustpilot to put in place measures to ensure this will not reoccur and hope that you will accept our apologies for any inconvenience caused.
Wonderful service!
Movuno were fantastic from start to finish. There was no pressure put on us to select Movuno after they viewed the property we wanted to sell, the quote was reasonable and not payable until completion. Michaela looked after our sale and couldn’t have been more helpful, we were kept updated throughout the whole process and were able to get answers to any queries the same day. Highly recommend!
3 de dezembro de 2021
Avaliação não solicitada
A great service from Emma and all the…
A great service from Emma and all the team at Movuno. They made the whole process so easy with all their help and great communication. I wouldn’t hesitate to recommend them.
First class service, thank you to all the team there.
24 de setembro de 2021
Avaliação não solicitada
A long struggle finally over
Movuno provided an excellent service keeping in touch with buyer’s, agents and conveyancers and giving regular updates.
My sale was drawn out due to problems with in the chain so the updates were very useful.
A big thank you to Michaela and all the team at Movuno for all their help.
21 de setembro de 2021
Avaliação não solicitada
Excellent service
Movuno offer an excellent service at a good price.
My move was particularly difficult and drawn out due to problems up the chain, but Michaela kept in regular touch, getting updates and pushing the other parties.
I think I may have lost my buyer had it not been for her hard work.
I would definitely recommend movuno and Michaela in particular!!
18 de setembro de 2021
Avaliação não solicitada
Couldnt be happier
Couldnt be happier for the experience we had with movuno selling our house. Constant communication without having to chase and helped us achieve what we wanted very professionally
9 de setembro de 2021
Avaliação não solicitada
First Class
First Class, great service and communication would recommend to everyone
23 de junho de 2020
Avaliação não solicitada
Resposta da Movuno Estate Agents
Many thanks Paul for providing the team with a review, your feedback will be passed on and we would like to wish you all of the best.
A big thank you to the Movuno team in…
A big thank you to the Movuno team in Bolton regarding my recent property sale. Once again a very professional and courteous service and a successful outcome.I would definitely recommend Movuno,
Many Thanks, Richard, Southport.
17 de maio de 2020
Avaliação não solicitada
Resposta da Movuno Estate Agents
Thank you very much for taking the time to complete your review Richard. It was great to work with you again on a property sale. All the very best to you from all at Movuno.
Resposta da Movuno Estate Agents
Many thanks for taking the time to complete your review and all the best to you.
Excellent service once more
Excellent service once more. Used them twice now and would definitely recommend them, even more so this second time. Great service Movuno.
1 de maio de 2020
Avaliação não solicitada
Resposta da Movuno Estate Agents
Hi Paul, Thanks very much for your feedback. We are so pleased that we have been able to work with you to sell your properties and are delighted that you recommend Movuno. Your comments will be passed on to the team. Sending our best wishes to you for the future.
Used Movuno for purchasing a property
Used Movuno for purchasing a property. They were very helpful and professional from the first call to arrange the viewing until the exchange of contract and collecting the keys. They even kept in touch with the solicitors and gave regular updates on the progress of the conveyancing which was quite impressive. Would highly recommend them.
29 de abril de 2020
Avaliação não solicitada
Resposta da Movuno Estate Agents
Hi Tehsin, Thank you very much for your feedback, we endeavour to provide as smooth and stress free a service as possible therefore are delighted with your comments. All of the very best to you and your family.
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