Mpnwindows Avaliações 

Had a conservatory built by MPN back in a July. I have to admit that when we signed the agreement the salesman said it runs like a “well oiled machine” and to be fair it did for the most part. When one trade finished their work, they liaised with the next and we were contacted for the next lot of workmen. All the guys were great workers particularly Chris who took great pride in his work, and they never said no to a can of Coke. 😀😀. We did have a few problems with the conservatory roof windows which took a while to sort out, but we got there in the end.

Conservatory looks great now and we are really pleased.

Amazing service both installers Jon and Matthew were brilliant really friendly and efficient the doors look amazing would highly recommend MPN

Requested quote from MPN back in April for an extension on our kitchen as my sister had them for a quote a couple of months the exact same spec. extension as we wanted. The salesman came out, spent 40 mins talking about himself, then looked at house and gave us a price £18,000 over what my sister had been quoted. We text him a few days later to say cost was too high and we wouldn’t be going ahead. Just had a thumbs up emoji from him.
Put a review about our experience and how we felt the price was just ‘plucked from the air’ after a quick look at the house, how could they justify such a difference in price for 2 quotes for the same spec. etc. My husband was contacted 20 mins later by the MPN asking if we would take down the review so they could put things right which we did. The owner came out a few days later which we appreciated and told me his salesman was brilliant but he had made an error. I asked how there was such a vast difference between two quotes of the same spec and he told me the salesman had also made an error with my sisters quote as well as it should have been a lot more. He quoted me a new price which was more reasonable and we agreed a start date of 28th July.
By beginning of July I had not heard anything and rang them to check all was ok. I spoke to thier other salesman who informed me they had problems, they could not get any materials and had loads of work on hold with customers. I asked why no-one had rung me to pre-warn us of this as we had everything ready for the work to start. He said he would get the owner to ring me immediately. Spent nearly a week of ringing and being told he would ring me back before he finally got back to me. He said the problem wasn't due to lack of materials, it was because his salesman and builders had left. He still didn't answer me as to why he could not have forewarned us about this, but he had stopped all future work to concentrate on all the existing jobs and was trying to get some builders on-board and to give him 8-10 weeks to get things moving again and also said my extension would definitely be finished before end of the year. I gave him the benefit of the doubt as these things happen and agreed to wait the 8-10 weeks. We had to put our new kitchen on hold and as we could not start this until after the extension had been done and he was well aware of this as I told him on the phone. He also suggested I email him my paperwork for his architect not to have any delays which I did the same day and he would keep us posted.

9 weeks later - no contact whatsoever from them. My husband had by now made the decision there was no way we were giving a seven thousand pound deposit to a company who treat their customers like this and resigned ourselves to the fact we would have to look elsewhere next year. Our kitchen would now also have to wait because of it.
I emailed them to say what I thought of the treatment we had received and how they had affected all other work we had planned, all because they didn’t have the common decency to keep us updated on what was happening and we could have gone elsewhere from the start.
I had an email back from the owner, (has my number but clearly didn’t have the decency to phone me with a proper apology), saying ‘sorry I felt this way but they were under immense pressure. They were not doing any more conservatories/extensions for the time being because it’s just one thing after another, and a lot worse since they last spoke to me’ !!

I replied saying regardless of what issues they had, they could have contacted us to inform us this would no longer be going ahead instead of ignoring us after we had waited all this time. I said I had taken my original review down in good faith, only for us to be treated like this again, TWICE! so I would be putting it back.

Final insult was an email from them to accuse me of blackmail!! I have nothing I want from this company anymore nor will I ever want in the future, so have nothing to blackmail them for!

Update: 27/10/21
I’m quite shocked to hear that you found me to be an ‘ordeal’?. Perhaps you could elaborate on what you experienced with me as we’ve only ever had 2 conversations in 6 months. Was it during the visit which YOU asked for because your salesman had, as you put it, ‘cocked up and had a b*****king from you* and we chatted in my garden and you thanked me for being so understanding?
Or was it during the ONE phone call I had with you where you told me of the troubles you were having with that same salesman and that ‘you couldn’t understand why he said what he did about me, as I was a lovely lady’. Or am I not remembering it correctly? But I'm more than happy for you to elaborate on our discussions so that I can address them.…
Reading your comments to other previous negative reviews on here, were all these customers an ‘ordeal’ to you as well? Your comeback has only proved that we were the ones to have a 'very lucky escape' so thank you!

Had a conservatory fitted a few months ago. They took the post out of my fence to remove part of it, this has never been replaced. Once the bad weather starts I’m
Expecting the fence to fall down as there is no supporting post. The guttering is overflowing and leaking. I’ve made numerous calls and no one ever calls to rectify these faults, I just been met by excuse after excuse. I was told they would be here fri pm, once again no one turned up or phoned. I had to phone again today just to be told they just answer the phone. This company is fine until you require after sales service, then they don’t want to know. I’ve made recommendations to friends but after this I won’t be recommending again.
Oh and when it came to paying the owner tried to add extra money on saying the quote was wrong and he was practically giving the conservatory away!
Obviously the quote was given accepted and I wasn’t going to pay any extra!

We had bi-folding doors recently fitted with MPN, excellent quality and service nothing is two much trouble. We had previously had windows with them some years previously and was impressed with they service then and they didn’t disappoint this time. Highly recommended

Had my old porch completely reglazed, three new windows and two doors by Nathan and his son from MPN windows. Excellent workmanship, incredibly clean and very friendly. Would have no hesitation to have more work done in the future, or to recommend to friends and family.

Edited to remove the name of the person who provided their name in a recorded message to me.

I booked an appointment for a quote, one of three companies I'd picked. I had a phone call this morning to confirm the appointment the day after tomorrow? Yes, of course. And will your partner be there? WARNING SIGN! Why? Do you have the authority to purchase...? RED FLAG! For readers information, I'm a financially independant woman, and this is 2021. Appointment immediately cancelled. Futureglaze didn't ask these intrusive and unnecessary questions.

UPDATE. Had a voicemail from MPN at 15:05pm on 21/08/2021. Apparently a mistake had been made by a trainee on her 1st day. He also said that they serve "singles, doubles and triples" at MPN. I recorded this call and have retained it.
First, I don't believe a trainee on their first day would pluck phrases employed in the high pressure sales techniques from the 1990s out of thin air.
Second. The message strongly suggested the issue at hand was my relationship status.
Bullet dodged I think.

Had two windows fitted recently by John and Mathew. Absolutely lovely lads. Answered any questions I had and left my house clean and tidy. Would highly recommend MPN Windows and will certainly use them again.
P. Marzano

I just had a new front door fitted. Fast, friendly, clean service and I am delighted with the result. Would not hesitate in recommending them.

I v just had my amazing vertical box sash windows and a composite front door done by MPN WINDOWS.
Well what can i say they have done a truly amazing job and i will reccommend them to everyone.
The service from MPN was first class from start to finish.
Thank you so much MPN especially Paul and Mel.

MPN have just finished my conservatory and I have to give them five stars. I was in the property development trade for over 20years so I have watched the development from beginning to end and must say the quality of work, the bricking and groundworks completed by Nathan was fantastic. The plumber Rob, Craig the tiler, Lyndon the plasterer, and Luke the electrician were all very professional and did quality work. All the uPVC work was done by Dan which was excellent. I speak as I find, they were all very polite and friendly at all times and cleaned up afterwards. Yes, no company is perfect and cannot get it right every time. I did have a few problems during the build which is understandable and this was brought to MPN's attention and rectified immediately. I would have no hesitation in recommending MPN to anyone as I hope to have 13 windows fitted next year

We would like to thank the whole team from MPN Windows. Danny who I initially spoke to regarding a quote, service was brilliant, Paul who came out to survey my windows and doors, Matthew and Jonathan who I would like to thank for a stress free installation. They were very clean and tidy, lovely and friendly and professional, overall did an amazing job of fitting my windows.....I would highly recommend this company. Second time I've used them as had a beautiful front door fitted some months ago, curtesy of Gareth and Lee. I will be putting in a 3rd order very soon. Thank you and thanks for your excellent service.

This is my second time using MPN - first was for windows and doors but more recently had an extension done by them, with an ultra frame roof.

Trades have been great - friendly to work with, clean and tidy etc. Quality of work has been fantastic from them too. Everybody has taken the time to make sure the finish is what it should be. Paul has been very quick in sorting out snagging and flexible with the trades finishing off extra work for me.

Overall, I’m very pleased with what they’ve done for me and they were competitively priced. Recommended to friends and family as a result.

Jonathan and Mathew came to fit my door on Thursday and were absolutely fab, they cleaned up as they went, were polite and even took a magnetic catch off my old door that I had forgotten to take off. The baby had not been well so didn't thank them properly but they did a fantastic job and the new door is amazing.
Thanks both!

Well what can I say we v just had 12 windows and 2 doors plus a new tiled conservatory roof off MPN.
From the first phone call to the fitters turning up to do the job was completely flawless.
We v already recommended MPN to family and friends and would like to thank them for doing a first class job.

I can’t express enough how happy I am with my garage conversion. I have an old and wonky house and I was worried that it wouldn’t end up looking very nice inside as the previous owner had put loads of odd pieces of building work inside. Every single tradesman that came was meticulous and not one person left any mess behind. The work was top quality and I’m still talking about the work now. The end result was far greater than imagined and I can’t thank MPN enough for making this room part of my home. Highly recommended

We have just had windows and a door fitted at the front of our house. I have known Paul ( M P N ) for many years and have used and recommended his company in the past. Yet again his company and his fitters have surpassed expectations. Quality and price that cant ( in my opinion) be beaten. Sadly a unit arrived damaged , but because a date had already been agreed for fitting, the job was undertaken whilst the replacement unit was already on order. One week later the unit was replaced .as promised. The fitter ( Nathan, very friendly and genuinely nice guy) and his assistant worked diligently and the job was completed in just one day. The difference this has made to our house, not only in terms of reducing sound from the road outside, improving the warmth of our house, and also appearance of our new home. We have already had many very lovely comments from people about the windows..If your looking for windows, looking for good friendly workers, and an excellent after sales, post completion service, not to mention quality product, I highly recommend MPN windows and doors. Thank you again ,

Had Dan and Iestyn out to do my windows on 12/04/21 very pleasant and lovely to deal with explained everything they were doing as they were doing the job. Would highly recommend the pair of them and they are a very good asset to mpn.
Ann boon

I decided to use MPN Windows because of their quality of work, the price and the fact they make their own windows.
I was not disappointed.
I had two sets of French windows, a single window, one door and six openers on the same run in my garage.
James was the fitter and from the start to the end nothing was a problem.
Everything was done the proper way.
He was there to do the job as if he was installing it in his own house.
Very happy with the whole process and will use them again

Had a door fitted today with.MPN window fitters were Neil and Johhny .Realy pleased with door and the fitters were excellent no mess cleared up and took all rubbish would highly recommend