Mpsworkflow Avaliações 

Resposta da Mpsworkflow

Há 7 dias

Thank you for your feedback.

We have already spoken with you directly regarding the concerns raised and provided the relevant information relating to your account.

As explained, the consumables were ordered and delivered on the same day, and we clarified the timeline of events with you. Our monitoring system is designed to assist with managing consumables and service requirements, but it is intended as a guide and usage patterns can sometimes affect the accuracy of predicted requirements.

Following our discussions, we have also made some customised adjustments to the monitoring of your account and usage to help ensure your requirements are tracked more accurately going forward.

We would also like to apologise if you experienced difficulties getting through to our telephone lines. At times, call volumes can be higher than usual, and we appreciate that waiting to speak with a member of the team can be frustrating.

We appreciate you taking the time to share your feedback and remain committed to providing support and resolving any concerns raised by our customers.

Resposta da Mpsworkflow

Há 7 dias

Thank you for your feedback.

We take all customer comments seriously; however, we have been unable to identify you or any account details that match this review in our records.

We are concerned by the allegations made in this review, including the references to our company, our team, and communication with our Managing Director. We have no record of the matters described based on the information provided and would appreciate the opportunity to investigate this properly.

If this review relates to an interaction with our company, please contact us directly with your name, company details, and relevant information so we can look into the matter further.

Resposta da Mpsworkflow

Há 7 dias

We're sorry to hear that you're unhappy with your experience. Our records show that estimated charges were applied because meter readings were not submitted, despite requests for these to be provided. When readings are unavailable, estimates are used in line with the terms of the agreement until actual readings are received.

However, we believe a member of our team has since spoken with you directly, reviewed your account, and rectified the issue. A refund was also processed to address the over-estimated charges.

We appreciate your feedback and are always happy to review any concerns to ensure accounts are accurate and resolved as quickly as possible.

Resposta da Mpsworkflow

Há 7 dias

Thank you for taking the time to share your feedback. We're sorry that you've been left feeling disappointed by your experience.

Having reviewed your account, we can confirm that your service contract expired in February. Unfortunately, this meant we were unable to supply and fit parts under the terms of a service agreement once the contract had ended. We appreciate that this should have been communicated more clearly, and we apologise for any confusion or frustration this caused.

Regarding your comments about communication, we recognise that you expected clearer updates and we're sorry that your experience did not meet those expectations.

With regard to your reference to legal correspondence, any communication sent was intended to address concerns relating to the review and should not detract from our willingness to resolve genuine issues professionally. If you would still like to discuss your experience, we remain happy to do so directly.

Resposta da Mpsworkflow

Há 7 dias

After reviewing our records, we're unable to identify you as one of our customers based on the information provided. We take all feedback seriously, so if you believe this review relates to a genuine interaction with us, please contact us directly with your name, company details, or account information so we can investigate further.

We're committed to providing a high level of service and would welcome the opportunity to understand and address any genuine concerns.