Mr Muck's Garden Supplies  Avaliações 

My soil is feeling so good - the mushroom compost has certainly helped to break up the clay. The delivery was spot on and very quick - 30.5.25. I know this will help my plants to grow well. Allison Slater

Nice product. Delivery was managed badly - wrong day then driver was grumpy

Totally brilliant! Would order more in a heartbeat!

Love this compost, weed free,odour free. Excellent service.

I have bought a large number of bags of Mr Muck Horse/Manure compost over the last 5 years and have always left very favourable reviews.
This year, I ordered another 40 bags and was immediately struck by the difference in quality from previous years.
Fair enough, these things happen and quality control sometimes lets companies down.
However, I have sent three emails, with photographs, asking for a suggestion as to what went wrong and to ask how to put it right. There has been no response from the company and I am appalled at the way a loyal customer has been treated - not even the common courtesy of an acknowledgment.
The people who run the company proudly say that they are a 'family' company and surely this means a level of service better than a faceless organisation?
Lastly, I feel that the whole situation is incredibly unfair as a person cannot just take 40 bags of compost 'back to the shop'.

This is a response to the 'reply' from the company.
Let's state the facts:
I sent three polite emails with photographs asking for an explanation as to the rubbish content in my compost - I received no reply.
If I had received the courtesy of a reply to any of my initial emails, there would have been no need to send any further messages.
I then followed the Citizen's Advice Bureau procedure on how to try to reach a resolution with the company. I received no replies to my resolution emails.
I received one brief email to all my communications which stated, ' The muck you add delivered is the same muck as before it varys on different stages of rotting down it’s off the same muck heaps
Really don’t not what else to say
We have been supplying the same muck for over 32 years with out complaint'
This reply did not address the evidence of the photographs I sent to show what items, such as stones, wood shavings, clay and lumps of wood, were doing in a 'fine, well-rotted compost'.
Lastly, there were other complaints of a similar nature around the same time as my complaint on Trustpilot. So, to say that the company has never received any complaints is bizarre.
As for 'bombarding', I have left three honest and accurate reviews of three different aspects of my experience with this company as the whole business has been dragging on since March.
The way that this company deals with issues about the quality of their products is plain to see in replies to other customers' complaints. Their replies are dismissive and unhelpful. I pity anyone who has to deal with this company with a complaint.

All arrived safely and on time, i await the longer term effect.

All good delivery was great

Brilliant quality product.
Fast delivery too.
I’ll keep buying.

Good quality compost arrived on time at the correct address

Absolutely fantastic great company to deal with came in reasonable time, no problem at all will use Mr. Muck again and definitely recommend them.

Very affordable way to improve your garden soil. As well as feeding the soil - its great to improve water retention. Delivery experience was well organised and professional

I ordered 40 bags of compost. Arranged to deliver on the 9th May 2025 as I was going to at home. But instead it was delivered on the 7th when we were not at home without any phone call. It was left on the drive was in front of our garage and we could not use the garage to put our car in. This was a very irresponsible act and the person who delivered had no common sense, not leave bags of compost on the derive way. Very bad experience as we had to do it ourselves in the dark to get the cars in.

Great customer service and excellent product!

did not see any mushroom compost just manure

Unlike first time we ordered we recieved no alert of date of delivery. Fortunately we were home as it arrived early in day.

It’s uck. Does the job

Efficient, swift delivery. Good Product

Love the product and the service at the company but delivery was awful. Very grumpy delivery driver complaining about our large drive as it is shale and even refused to drop the pallet on grass!!

Great delivery and great product. We've been using it for years.