The bench came on time. I was concerned about the two areas of the box that had been breached in transit. However, everything was intact inside. The bench went together easily, and looks lovely now it... Ver mais
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Veja o que dizem as avaliações
Delivery was a bit late but it it was sorted to my satisfaction! The pallet protected the bench very well! The bench was as description & has no visible damage!
I ordered some cushions for existing furniture. They were relatively expensive, so I was expecting good quality. The cushions looked used, with lots of marks and when I tried to reach out to Mr Teak... Ver mais
We are very happy with our bench and very efficient delivery service The Lutyens cover we bought from you though is too small so a refund would be kind as we had to purchase another
Detalhes da empresa
Escrito pela empresa
Mr Teak is a family-run business, established in 2000. We are passionate about transforming your outdoor living spaces into luxurious, inviting retreats. As a leading online retailer of high-quality teak garden furniture, we take pride in offering an extensive range of handcrafted, sustainable teak wood sets that elevates your outdoor experiences.
Informações de contato
Unit 5F, Cricket Street Business Park, WN6 7TP, Wigan, Reino Unido
- 0161 2043414
- orders@mrteak.co.uk
- mrteak.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 4% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
Excellent customer service. Really high quality product. Many Thanks
Overall very good purchase
Overall very good purchase, well made, very solid.
Only complaint, holes on bench not drilled big enough for dowel so split first corner. Drill the rest and fixed the split by running glue. ( spent 25yrs working with wood) shouldn't have needed to. Better fine quality control.
Great range of benches. Easy to assemble.
Great range of benches, not only in size but also in design. Feel and appearance of the teak is wonderful.
I bought 2 benches (a 3 and a 4 seat Burghley).
Put them together myself. Took about 3.5hrs - 4hrs all in. As you would expect, second one took a lot less time than first one.
All fitted seamlessly. Only issue
I had was inserting the teak dowels. A few were on the tight side. I needed to gently sand down the dowels to ensure a good fit.
Other than that an easy assembly.
good quality but poor fit
The cover was good quality. However it doesn’t fit my Lutyens bench, even after direct communications prior to purchase to ask if it would fit my bench which is 165 cm long , I was assured it would fit up to 167cm - when it arrived it was only 163cm and therefore too tight over the outer arms.
Dreadful
Dreadful. A few weeks after payment I still hadn’t received information about delivery. They then blamed it on the delivery company saying they’d lost my bench. Total rubbish. They’ve either got stock issues or the worst customer service. I fear it’s both. Avoid, avoid, avoid.
Excellent product
Excellent product, Very quick delivery, easy to put together and the seat looks lovely in our garden.
Absolutely terrible product and…
Absolutely terrible product and service, the product had to be assembled, after just three months of being outside the teak started to rot and the customer service was none existent. I would never buy from Mr Teak ever again.
Excellent customer service
Excellent customer service. The item I bought was dispatched almost immediately after I purchased. The packaging was perfect to avoid damage and the item's quality excellent, too. All in all it was great to have purchased from Mr Teaks.
Great customer service
Great customer service. Seamless from ordering to delivery. The bench is perfect and fantastic quality.
Delivered as required.
Didn't notify me of arrival of purchase…
Didn't notify me of arrival of purchase by email,when tried to ring ,didn't answer phone,then when I went to to pick my bench up it had been left outside in the rain and was slightly damaged.
Quality furniture delivered on the day…
Quality furniture delivered on the day agreed.

Resposta da Mr Teak
From ordering to delivery no problems…
From ordering to delivery no problems whatsoever.Very easy to assemble & the quality is very good

Resposta da Mr Teak
Fast efficient and informative service
Fast efficient and informative service. Goods safely delivered. Bench is perfect. Excellent value. Thank you.

Resposta da Mr Teak
Limited help to resolve issues post delivery
Everything was great up until I received to odd chairs and a table that had a lazy Susan built in that didn’t turn even after applying WD 40 on more than 1 occasion.
Contacted customer service said that they are handmade chairs so won’t be exactly the same but they are constructed differently so look odd, the lazy Susan I was told to apart with WD 40 which I had done already and didn’t work still.
They did offer to replace but had to be sent back with all the original packaging with was a construction of 2 pallets and numerous wooden supports for transport so didn’t have the room to store all of that.
Still trying to resolve have asked for a replacement lazy Susan mechanism so I can replace that but had no reply.
Had an offer of a table cover instead but only want matching chairs and a working table!
Delivery seamless-good information provided in advance
The delivery was well arranged in advance with frequent updates. Drivers were helpful and courteous.
I haven't assembles the seat as yet as it is a present.
Mr Teak bench .
Lovely company to order from straight forward, no hard sell for extras. Delivery on time and kept up to date .
Strong quality product which is super…
Strong quality product which is super effective at rain protection
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