Hello, i have pending withdraw from 27.3., over one month. I am fully verified. There is no response from support other than "your withdraw will be fix as soon as possiblle", chat just giving same l... Ver mais
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Veja o que dizem as avaliações
mrwest kinda shocked me with the promotions. The welcome package alone was huge and then the reload offers kept coming. I've played on a lot of sites but this one really goes bunuses. My withdrawl was... Ver mais
A empresa respondeu
The promos on mrwest are honestly better than I expected. Free spins, cashback, random drops, it adds up quick. Cashout wasnt instant but it felt pretty standard once my account was approved. Platfor... Ver mais
A empresa respondeu
Ich warte seit 14 Tagen auf meiner Auszahlung es wurde noch nicht mal bearbeitet. Der Live Chat zögert immer hinaus obwohl ich schon lange meine Dokumente hochgeladen habe. Ich werde Tag für Tag v... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
MrWest is an online entertainment platform created for adult users, focused on delivering a smooth, secure, and user-friendly digital experience. Our online casino is designed to perform reliably across all devices, with clear navigation and straightforward account management. We collaborate with established technology and content providers to ensure stable performance and consistent quality. Transparency, fairness, and responsible operation are core principles guiding how the platform is developed and maintained. Customer feedback is taken seriously at MrWest. Reviews help us improve our services, support processes, and overall user experience on an ongoing basis.
Informações de contato
Comores
- support@mrwest.win
- mrwest.win
2,9
Bom
29 avaliações
Respondeu a 86% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Scam....Fraud !!
18 de maio de 2025
Avaliação não solicitada
Resposta da Mrwest
We’re sorry to see this comment.
MrWest does not engage in fraudulent activity, and all services are operated in line with applicable procedures and requirements. We understand that unresolved issues can lead to frustration, but allegations without specific details cannot be addressed constructively here.
If you have an outstanding issue related to your account, payment, or verification, we invite you to contact our support team via the official channels with your username and a reference to this review so the matter can be reviewed by the appropriate department.
We remain open to resolving legitimate concerns.
Scam casino
Scam casino, has ties to other scam casinos. Theyll steal your money, never have a chance to withdraw winnings
27 de abril de 2025
Avaliação não solicitada
Resposta da Mrwest
We’re sorry to read your comment.
MrWest does not steal player funds, and withdrawals are processed in accordance with established verification and security procedures. Claims regarding “scam activity” or alleged ties to other operators are not accurate.
We understand that delays or unmet expectations can lead to frustration. If you have an unresolved issue related to your account or a pending withdrawal, please contact our support team through the official website and include your username and a reference to this review so the matter can be reviewed.
We are open to addressing specific, verifiable concerns.
Relaunch of Westcasino
This casino holds ties with Westcasino.com, a now defunct casino as they lost their Maltese casino license.
Unfortunately, this casino operates illegal in my country but denies this when you ask them (they avoid answering this question). When you confront them about this and want your account closed and get a refund they don't respond.
Update: I was able to recover my lost money through my bank and their payment processor.
22 de janeiro de 2025
Avaliação não solicitada
Resposta da Mrwest
Thank you for updating your review.
We regret if you felt your questions were not addressed clearly. Requests related to account closure or refunds are handled through our official support channels and are subject to applicable procedures and terms.
As you have indicated that the matter was resolved through your bank and payment provider, we consider this case closed from our side. Nevertheless, we take feedback regarding communication seriously and will use it to review and improve our processes.
We appreciate you taking the time to share your experience.
A Experiência Trustpilot
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