Nothing wrong with the weeler end but last two deliveries have been postponed a day which is a bit of a nusience when your waiting in for it.
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Veja o que dizem as avaliações
I have used Mr Wheeler a number of times since 2021. Always reliable and usually keenly priced. I am slightly confused by the VineyardsDirect site which appears to be a directly run alternative that d... Ver mais
Never disappointed in the wines from Mr Wheeler. There may have been one or two wines that werent to my taste but were always good quality nevertheless. Mr Wheeler is not my only choice for good wine... Ver mais
Our experience was great because we trusted Robin James with our wine choices which were to be paired with cheeses chosen by Author/Cheesemonger Ned Palmer and bought from Guntons. We gave Wheeler's... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
The origins of Mr.Wheeler date back to Victorian times, when George Wheeler, the great-great-great grandfather of our current Chairman Johnny Wheeler, first joined the wine industry, and the family business, supplying fine wine from Colchester, began. Mr.Wheeler is the evolution of 130 years of expertise and experience, offering a carefully-chosen selection of outstanding wines to suit a variety of pockets. The mission at Mr.Wheeler is to ensure a certain standard of drinking, whatever type of wine you enjoy, and from wherever in the world you would choose. The wines that our experts and vineyard partners choose and recommend to you are always the best - they deliver on quality, value and enjoyment.
Informações de contato
Estate Office, Park Lane BC, Langham, CO4 5WR, Colchester, Reino Unido
- 01206 713560
- sales@mrwheelerwine.com
- mrwheelerwine.com
4,6
Excelente
2 mil avaliações
Pede aos clientes que avaliem
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Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great wine delivered with a smile.
15 de julho de 2024
Once again went above and beyond.
Once again went above and beyond.
Customer service is exceptional. Pleasures to deal with.
15 de julho de 2024
Dreadful 'experience'
The wine is just fine, reasonably priced and as good as any decent internet-based wine merchant.
But actually getting to drink it is another matter entirely.
I was advised by their carriers - APC - that the wine would be delivered on 17 July between 6 and 8 pm.
Despite being home all day, it was not. No contact or explanation.
I was then advised it would be delivered on 18th July, between 2 and 4pm. It was not.
I sent APC a polite email asking for an explanation. No acknowledgement or reply.
I was then advised it would be delivered on 19th July, between 1.45 and 3.45pm. It was not.
This farcical process continued on not one but TWO more occasions - a total of five failed deliveries where I had made arrangements to take delivery. Sixth attempt, the case finally arrived.
Going to the website for a 'real-time' tracking update, it told me that it is not available. On one rare occasion, when the system actually worked it showed the consignment a few miles away. It was still showing this two days later!
In summary, the wine is fine - assuming you ever get it.
Expecting a firm delivery date for a special occasion? Forget it.
I'm now buying elsewhere.
24 de julho de 2024
Avaliação não solicitada
Resposta da Mr.Wheeler Wine
Dear Mr Spira, thank you for taking the time to highlight this delivery issue to us. Firstly, I am very sorry for the delay and communications issues that you have experienced with APC in regards to your last delivery. I have been in touch with APC to highlight your experience and impress upon them the importance and need to improve their communication. I am glad to hear that you are enjoying the wines themselves though and can see that we have delivered to you quickly in the past and we would very much appreciate the opportunity to do so again. Should you be kind enough to consider reordering next time you are looking to stock up I would gladly personally oversee your order to ensure that the delivery service is exactly as you should expect. Kind regards Robin
Regional Spanish wines selection.
No fuss ordering, quick delivery, and an interesting selection of Spanish wines that the recipient was really pleased with.
10 de julho de 2024
Brilliant wine as always
Brilliant wine as always, fab advice, prompt delivery and genuine enjoyment
4 de julho de 2024
Mr Wheeler Wine are excellent
Mr Wheeler Wine are excellent in all areas. Ordering and delivery is faultless and the wine is never disappointing.
4 de julho de 2024
knowledgeable and helpful
A superbly knowledgeable and helpful wine merchant. Recommended.
4 de julho de 2024
Simple ordering and excellent prices.
2 de julho de 2024
Emails on offers always welcome
Emails on offers always welcome
The service has always been very good at the shop; friendly, courteous and helpful on choosing wines.
2 de julho de 2024
Well worth it
Well worth it, I brought Nyetimber English sparkling Wine and it was cheaper than buying from the vineyard itself,
26 de junho de 2024
Great quality wine that won't break the bank.
Fabulous company delivering great wine. There are always reasonably priced wines that punch well above their price point.
28 de junho de 2024
Excellent wine and service
Excellent wine, all as described and delivered on time!
27 de junho de 2024
Very prompt delivery
Very prompt delivery. Wine was very well packaged and protected.
21 de junho de 2024
Slick and prompt service including…
Slick and prompt service including delivery. A Nice wine to boot
26 de junho de 2024
Delayed delivery
Delayed delivery. Moulin a Vent past its best. i have not yet sampled the rest of the case so cannot comment.
The case of Beaujolais seemed to have relabelled bottles or even rebottled Beaujolais; all a bit odd!
A disappointment.
20 de junho de 2024
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