Metropolitan Thames Valley Avaliações 

I would like to make a BIG SHOUT out to Xavier who took my repair call at Metropolitan Housing repairs. I was on hold on multiple calls and I was 'Dj-ing' through the different calls who coincidentally all answered at the same time. Xavier was prompt, understanding, very informative, and dealt with the matter swiftly. On top of all the stress, we had humorous laughs through it all, HE MADE MY DAY! (DJ Michaela)

It is 2 weeks since my last review on the amazing Metropolitan Thames Valley. I still have a leaking roof. It is so bad, lumps of the ceiling have been falling down, not the plaster, the concrete. I have to wake up during the night to empty the buckets and trays, even when its not raining, as the water seems to be in a pool on the roof and is constant. A plasterer attended to make sure the roof was not going to cave in. He felt so sorry for me, that he went and got me a bigger bucket from his van. He was lovely, but nothing he could do. Its been 9 weeks today, since I complained on 20 August re the leak. The scaffolding went up today. I rang Metropolitan to ask when the roof fix was scheduled to be done and was told they will get back to me within the next 5 days. My housing manager, Robert Nu*re has never contacted me, though I have left him about 6 messages asking if he can please contact me, but he never has. I have said that if he does not get back to me this time, I am putting in an official complaint. Not that that helps, as they seem to mysteriously get marked as completed. The block is an absolute pigsty. Apart from the fact that its all but falling down (still waiting for confirmation), someone threw their sofa out the front. I know it's not Metropolitans fault, but its been there for about 5 weeks. What are we supposed to do. We pay for gardeners, but they never attend. The cleaners we pay for are rubbish. This is really impacting my health now. I have slipped a few times in my room, due to the water, its very hard to contain as the points it comes through changes. The constant dripping has affected my sleep and my bedroom is smelling of damp. Ive noticed some crawlie things, which I have identified as silverfish, im sure its because of the damp.

Michael was very helpful today.has given me all information I need thank you.

poor quality service, not clear expenses and no complain answer. They Charge a lot and many cost is not documentation provided.

The chap from SureServe attended my property yesterday (14th Oct) and whist he ensured that the radiators were getting hotter, they are still not energy efficient and generating lots of heat in the flat.
The email I received from you regarding MTVH Online said "click the link to access it". There was no link.
Also, you end your emails by saying "this matter is now closed, irrespective of whether someone wishes to reply, which is not great.
Also, in the repairs section online, there are not enough character spaces to be able to explain clearly what you require - only 40 spaces which is not enough, even when you scroll down to the next section.

Kacie was a worthy representative of MTVH. She handled my enquiry and issues with a patient calm manner. I was offered appointments and fair advice. I can only provide top marks on completion of the requests that I need.

I spoke with Michael today who was excellent .
Explain everything to me about downsizing.
Also email me.

I just wanted to send a quick note to say a big thank you for overseeing the installation of my new kitchen. I am really pleased with how it turned out, and the fitters/team did a fantastic job. Thank you for your help and support throughout the process. The trade team have all done a fantastic job, such hard workers. Finish is outstanding, absolutely stunning.

MTVH are absolutely useless in looking after their residents. They don't care how they treat their residents. They don't do anything to help the residents. Repairs take forever to get fixed and numerous emails and phone calls. They don't have any respect for residents property or well being. They should be given a total reboot of management and staff. Or better still got rid of totally. The date given on here isn't true to word as been having problems with MTVH since 2010. They make my life a living nightmare if I'm honest.

The customer service personnel (Nathalie) was very polite and patient in dealing with my request. She ensured that my request was sorted out.

Chris from the property advisor, he’s a senior. He was amazing, 2 month of constant back and forth, he was able to help me with just one phone. Thank you so much, amazing person

1 star – Nearly two years of defects, failed repairs and a complete lack of accountability

My experience with ReSI Homes has been absolutely appalling.

I purchased a shared-ownership new-build expecting a properly constructed home. Instead, I have spent almost two years dealing with serious defects, repeated heating and hot water failures, countless contractor attendances and major flooring remedial works that failed again within weeks.

Our family was even required to leave our home for approximately three weeks while the flooring works were carried out, only for the same problems to return shortly after we moved back in.

The ASHP has been another ongoing nightmare. After around 24 engineer attendances, the system continues to fail, and a leaking heat pump has now been identified as the cause of recurring pressure loss. Despite this, we have been left waiting for quotations and repairs while going without reliable heating and hot water.

What makes this experience even worse is the complaint handling. Promised updates are missed, emails go unanswered, and getting a clear decision or confirmed plan often feels like an achievement in itself. Even after escalating matters to senior management, I have repeatedly had to chase for basic answers.

ReSI Homes has now offered compensation, but compensation does not fix a defective home. The underlying problems still need to be resolved properly, and residents should not have to fight this hard to get their landlord to take ownership of serious, ongoing defects.

This has caused enormous stress, disruption and frustration for my family. We bought a home, not a two-year project involving endless contractors, repeated failures and complaint after complaint.

The biggest question is: what is the point of a complaints process if residents are still left chasing answers and living with unresolved defects after all this time?

In my experience, ReSI Homes has demonstrated a serious lack of coordination, communication and accountability. I would strongly advise anyone considering a shared-ownership property managed by ReSI Homes to research the company carefully and understand how repairs and complaints are handled.

One star, because zero isn’t an option.

I spoke to Chris A he was polite and very helpful maybe he could train some of the other staff

Problem with my front door poor quality not the original door orgunal door was removed and anorher door was replace tem as i was told since then i have been battling with th wrong door

Shub was very helpful and dealt with my query in a very professional manner which I was very pleased about.

After waiting for almost 4 years for a decent outcome or an explanation as to why my kitchen was not renewed like every one else on the estate, Chris was able to explain and forward an email to the relevant team to hopefully get things moving. I am extremely grateful for his help and patience. Top tier customer service.

I would leave zero stars if possible. As a leaseholder they hit you with constant rising service charges deficits and large lump sum costs for deoorative painting that looks barely different. Customer service is inefficient and unhelpful just a money grabbing company from leaseholders being milked like cows to pay for the buildings

I’m going to the housing ombudsman I carnt put up with no contact from them. Seriously why send a surveyor out absolutely crap

I would strongly urge anyone considering buying or living in a property managed by MTVH to carry out extensive due diligence before proceeding.
My experience with MTVH has raised serious concerns about the accuracy of account information and the way issues are dealt with once they are reported.
In my view, MTVH's handling of issues warrants much greater scrutiny, and I believe the organisation's account-management and customer-service practices should be subject to appropriate independent oversight.

Never in my life have i encountered a more inept and dishonest company such as MTVH. It's ran by the most unqualified and inhumain individuals imaginable.
Please avoid.