musafir.com Avaliações 649

Misleading customers for financial gain are wrong; don't waste your money.

Very cheap and low quality customer service.
They took more than a day to confirm my ticket and kept me waiting. Also no option to select seats and meals. Customer care is even horrible, nobody picks up.

I would want to give them a minus rating if possible. Their agents have absolutely 0 knowledge or courtesy. They send vague emails once a day and waste your 24 hrs in waiting for further details. There is no empathy, concern or professionalism. In short they just don't care. I'm stranded outside the country waiting for visa which I usually receive in 24-48 hrs from other agencies. They send me emails mentioning different file numbers each time, vague with 0 details about the issue or the solution. I send a million mails stating how critical my situation is and there is 0 concern!! Shame on them for ill treating their customers to this extent.

Based on my personal experience, I cannot recommend them. They appear to be extremely busy and have consistently failed to respond to my numerous calls and messages. Even initiating a sale does not seem to pique their interest, let alone providing any after-sale service. I believe it would be more beneficial to work with a company that takes an active interest in assisting their customers and provides reliable after-sale service. Unfortunately, I have faced this same issue with them too.

I will not recommend them to anyone. These r very busy people. Even thogh u’ll cal them or msg them 100 times for business they will nver revert u back. Forget about service they r not even interested in sale.Better to go wd someone who’ll actually assist u or gv u after sales service.

Pengalaman yang teruk. 2 jam menunggu bas yang sepatutnya pukul 2.30 tapi bas tiba di terminal pukul 4.30! Dari kuantan ke KT tiba pada pukul 9.00 pm tanpa pit stop. Terrible service.

I applied for a visa through Musafir and on visa application some of the information that they did not know about me they just added by presuming randomly. Such as they made me unemployed on visa form, I am married and they marked me as single on the visa application plus they also wrote that I am uneducated and infact I am a graduate. Anyhow, they are so so unprofessional that when I complained they did not even want to talk about the mistakes and false information they wrote about me on visa application form. Worst part is that if they did not have all my information instead of asking me for the remaining info they just presumed and added wrong info blindly.

Professional in documentation and swift response and solution provided for the concerns raised during submission of visa application in VFS center.
Thanks for the support

Very Happy with the excellent Professional services provided by Hafroz Ullal Hameed and his team in getting Visit Visa for my Daughter. Prompt responses, Polite communication and customer friendly attitude were the points that I noticed. Being in service Industry and with competitions around, these positive traits will help retain the customers and also develop new ones. Keep it up Guys! All the Best.

Ms. Beena has done an extraordinary work to process my applications for Canada visa from inception to till end.
I really appreciate support from her and team.

Overall experience with Musafir was amazing. I really appreciate Ms. Beena who handled my case for the UK Visa and guided me for the documentation requirements. Finally got my Visa.. Thanks to the entire team of Musafir!!

Musafir Staff was helpful in amending ticket on short notice

I had approached Musafir Travels for my USA Visa renewal last month. I met Mr. ABDUR RAHAMAN from Abu Dhabhi Office and he explained about the procedure and Documentation. Since beginning of VISA application untill I get my passport with USA Visa stamped on it, he followed-up each and ever day and updated me with the status. I would like to appreciate Mr. ABDUR RAHAMAN for his dedicated service and professional approach.

I would strongly recommend Musafir Travels for any Visa Assistance as they got well experienced and professional staff.

Very happy with the service that they provided to me for my Visa process. My colleague referred Musafir and it's perfect. Mr Alex helped me with all the process through online, without going anywhere and I personally felt it's very simple and smooth. Thank you for your help much appreciated and mostly recommended.

Well Happy News to Receive our EU visas. Service advisor with musafir very thorough and efficient. Ms. Beena Thanki took best care from start till submission. She was excellent in follow up and guiding us. Thank u so very much . Keep up the best work.

Had a very well organised trip by Musafir to Kazakhstan. Everything was perfect and good value for money. The tour guide in Almaty Yelena was superb and very professional! Thank you very much Burhan for organising this trip!

I would gladly recommend Musafir to anyone. They helped with the required documents and i was able to get my Schengen visa accordingly. Big thanks to Divya and Abdur for all their efforts.

I am very pleased for the assistance of Mr. Abdur Rahman of Musafir Abudhabi for helping me prepare all the necessary documents for my application for Schengen visa which fortunately I was given. Thank you.

Quick visa issue, easy to use website and great staff

Best services provided by Abdul Rehman from AUH branch.