During the time I was waiting (product needed to be manufactured again due to quality issues in the first 'start up' batch) I was kept well informed of the progress, while I was also offered a canc... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Happy with this innovation!! Lokko is a brilliant solution for anyone tired of carrying their helmet everywhere. The build quality is solid, the lock feels secure, and the whole design is practical. I... Ver mais
Lokko is echt een fantastisch initiatief! Het ingebouwde slot werkt goed en het lichte, waterbestendige nylon voelt degelijk aan. Fijn is dat de tas opvouwbaar is, zodat hij weinig ruimte inneemt als... Ver mais
Ik gebruik mijn Lokko nu een tijdje en het maakt mijn dagelijkse fietstochten echt een stuk makkelijker. Iedereen die in de stad fietst kent het probleem: je komt ergens aan en hebt geen idee waar j... Ver mais
Detalhes da empresa
Escrito pela empresa
Lokko makes life for cyclists easier, smarter, and more stylish. We have developed an innovative, water-resistant, and lightweight storage solution for bicycle helmets – specifically designed for people who are always on the move in the city. Our mission is to make wearing and storing a helmet as effortless as possible, so that safety never has to be an inconvenience. Everyone who cycles regularly knows the problem: what do you do with your helmet when you arrive at the office, a café, or anywhere in between? Lokko provides the answer with a smart and compact bag that protects your helmet from rain, dirt, and theft. Made from high-quality materials, Lokko is durable, lightweight, and easy to carry. The bag can be securely closed through the helmet using a lock, allowing cyclists to safely leave their helmet attached to the bike – no need to carry it around all day. Lokko fits all types of helmets, from sporty to urban, and is designed with great attention to detail, functionality, and aesthetics. Lokko was born from a simple idea: to combine convenience and safety without compromising on style. What started as a personal frustration has grown into a product that helps cyclists around the world make their daily rides more comfortable. We believe that small innovations can make a big difference. With Lokko, we aim to contribute to safer and more sustainable urban mobility – where wearing a helmet is both natural and practical. Lokko – Keep it safe. Keep it smart.
Informações de contato
Vredehofweg 53, 3062EM, Rotterdam, Holanda
- 0615581690
- allard@my-lokko.com
- my-lokko.com
Works very good.
16 de fevereiro de 2026
Resposta de Lokko
Hi Christian! Thank you a lot for your review. Enjoy your Lokko!
Tevreden met mijn lokke
Tevreden met mijn lokke. Ik kan met een gerust hart mijn helm achterlaten bij mijn fiets en kan handenvrij boodschappen doen
31 de março de 2026
Resposta de Lokko
Hoi Pascale! Dank voor het schrijven van de review. Fijn om te horen. Fiets veilig en veel plezier ermee!
Slot kan niet meer open
Lock code ingesteld. Maar nu kan het slot niet meer open. Gereclameerd en meteen reactie: een nieuw exemplaar wordt opgestuurd.
Wordt vervolgd.
24 de março de 2026
Resposta de Lokko
Hoi Hans, inderdaad, we gaan aan de slag! Veel dank.
Goed product en goed af te sluiten
Goed product en goed af te sluiten. Handig vast te maken aan de fiets. Mooi bedacht!
7 de março de 2026
Resposta de Lokko
Dank voor je review! Ik ben blij dat je er blij mee bent. Safe ride!
Levering is goed, kwaliteit ook. Slot draait wat stroef
Levering is goed, kwaliteit van het product minder omdat het slot moeilijk te regelen was.Misschien een klein foutje dat stroef loopt maar wel kan opgelost worden..Idee en concept zijn wel goed . En klein en handig in gebruik.
Helm past er ook goed in...
10 de março de 2026
Resposta de Lokko
Hi Lode! Thank you for your review. The wheels of the lock sometimes go a bit rough but they will get smoother over time! Enjoy your Lokko.
Wat een handig en veilig zakje
Wat een handig en veilig zakje. Heel hartelijk bedankt - ik ben er superblij mee !
23 de março de 2026
Avaliação não solicitada
Resposta de Lokko
Geweldig om te horen Lin! Veel plezier er mee :)
Leuk handig product
Leuk handig product, dat netjes verpakt is afgeleverd. Blij mee!
5 de março de 2026
Resposta de Lokko
Dank Edwin, heel veel plezier ermee!
Alles super
4 de março de 2026
Avaliação não solicitada
Resposta de Lokko
Hi Nicole thank you for taking the time to write this review, enjoy!
De Lokko is groot zodat eender welke…
De Lokko is groot zodat eender welke fietshelm erin past en heel makkelijk vast te maken is met het bijgeleverde slotje.
28 de fevereiro de 2026
Resposta de Lokko
Dank Sophie :) Enjoy
Waardeloze slotjes
Mijn eerste lokko gekocht op fiets en wandelbeurs, na 2 keer gebruiken slotje kapot... Wil niet meer openen. Een nieuwe opgestuurd gekregen, na 1 keer gebruik wil het slotje weer niet openen. Ik had deze keer wel heel goed erop gelet dat ik niet per ongeluk de cijfercode veranderde. Het is echt het mechanisme volgens mij na sluiten en aan de wieltjes draaien dat het slot blokkeert. Advies: gebruik het oorspronkelijke slotje niet en hang aan de andere kant gewoon je eigen slotje. Goed concept, vriendelijke persoon achter het bedrijf, maar de slotjes zijn echt waardeloos
11 de março de 2026
Avaliação não solicitada
Resposta de Lokko
Hoi Willeke Nijs,
Jammer om te zien dat je ons toch 3 sterren geeft. Ik heb echt geprobeerd je zo goed mogelijk te helpen en meteen een nieuw product naar je opgestuurd. We doen er alles aan om dit netjes op te lossen.
Dit lijkt helaas pure pech te zijn. Bij de meeste klanten werkt het slot zonder problemen. Wat soms kan gebeuren is dat de cijfercode per ongeluk verandert wanneer het haakje wordt ingedrukt terwijl er aan de wieltjes wordt gedraaid. Dat is helaas al een paar keer gebeurd dus het slotje gaan we nu aanpassen.
Dank je wel voor je feedback, we nemen dit zeker mee om het product verder te verbeteren. Mocht ik nog iets voor je kunnen doen, laat het gerust weten.
Met vriendelijke groet,
Allard Salomons
Resposta de Lokko
Thank you Niklas :) Enjoy your ride.
Great innovative product!
2 de março de 2026
Avaliação não solicitada
Resposta de Lokko
Thank you a lot Pien for taking the time to review, enjoy!
Super oplossing voor je fietshelm
Super oplossing voor je fietshelm, eindelijk een veilig opberg systeem!
9 de março de 2026
Avaliação não solicitada
Resposta de Lokko
Dear Cees, thank you for ordering!
Great product!
2 de março de 2026
Avaliação não solicitada
Resposta de Lokko
Dear Wim, thank you for ordering!
Problems with the lock but excellent customer service
I have problems with the lock. At a certain point it didn't take the code so it couldn't be opened. I contacted Lokko and I received immediately response and suggestions on how to solve the issue. I received a new Lokko but after a week the same problem appeared. I've cut the lock itself and replaced it by a lock with a key, so I can still use the Lokko bag. I informed Lokko and again I received a response.
So although the lock is not optimal, I have the feeling they listen to the feedback and are willing to investigate this. So the customer support is great!
The Lokko bag itself is a good way to store the helmet instead of dragging it around. If they optimize the lock system, it is a perfect way to keep your helmet safe and dry.
9 de março de 2026
Avaliação não solicitada
Resposta de Lokko
Hi Liesbet,
thank you for the nice words about the excellent service. But of course the issue with you product is very bad luck. In some cases this occurred and everyone who faced the problem I helped with everything I could. I even came to customers their house who live nearby. In your case the best solution was to send a new one for free.
I agree with you last sentence, because right now we are improving the lock in order to make the product is great! Continuous improvement and excellent customer service will make Lokko a good company.
If you have any questions or feedback, you can always reach me. I am happy to help.
Kind regards,
Allard Salomons
Okay
I edit my 1-star review from Mar 9. The dispute has been settled to my satisfaction, I got a full refund and a reasonable explanation for what went wrong. I cannot review the product and am still frustrated about that, but I can now give 4 stars for the polite tone of communication and effort by the makers of Lokko to deal with the problems encountered. I will definitely try and order the product again at a later point of time.
Original review:One star only because there is no zero star option. After extensive communication and promises regarding my pre Christmas order the Lokko bag as of March 9 still has not arrived - although a mail of Feb26 announced that it was out for delivery, citing the correct address. I feel scammed.
9 de março de 2026
Avaliação não solicitada
Resposta de Lokko
Hi Susanne!
We spoke on the phone already. Again no need to feel scammed. You ordered a pre-order which took some more time because of a delay. I'm sorry for that. Also when all pre-orders went out for shipment, you where the one with bad luck because the package returned to us (the sender) somehow. I didn't know what happend. You told me your patience is over and I fully understand. Because of that I refunded you the money immediately.
I'm happy you gave Lokko a try and I hope you will come back in the future :)
Kind regards,
Allard Salomons
Bit difficult to change the lock number.
9 de março de 2026
Avaliação não solicitada
Resposta de Lokko
Hi Miranda, indeed in the beginning the wheels of the lock can feel a bit stiff to turn. After more use it should get better. If it doesn't improve please reach out to me at allard@my-lokko.com I'm happy to help you with it.
Een goed product ontworpen
Een goed product ontworpen, prima idee . Eindelijk verlost van het sjouwen van fietshelm
9 de março de 2026
Avaliação não solicitada
Resposta de Lokko
Thank you for the kind words! Enjoy.
Really love the product
Really love the product, have been using for a few weeks now and it’s helpful keeping my helmet dry and not having to carry it with me any time I leave my bike. It’s an easy way to make safety a priority for me.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lokko
This is exactly our mission: make safety easy and effortless. Enjoy!
De lokko is heel handig om je fietshelm…
De lokko is heel handig om je fietshelm in op te bergen en vast te maken aan je fiets, zodat je hem niet overal hoeft mee te zeulen. Groot van formaat, dus elk type fietshelm past erin. De lokko is vanaf nu mijn beste fietshelmmaatje.
2 de março de 2026
Avaliação não solicitada
Resposta de Lokko
Geweldig om te horen! Veel plezier ermee
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.