Arlo Avaliações 

what a bunch of SHYSTERS .... they sell you cameras.. that work great, they record and hold onto events and then 3 mos later they update the software so that they no longer record and you have to pay these crooks $25 a month! I WILL NEVER BUY ANYTHING THEY MAKE AGAIN. STUFF IT ARLO... ALL MY CAMERAS ARE IN THE TRASH BIN SMASHED TO PIECES!! DO NOT BUY ARLO...

Arlo cameras break, and when they do, there’s no offer to replace or help, they just try to sell you the new model like their life depends on it. I don’t want a new one, I want the one I already paid so much for to work and not come apart for no reason. For now I superglued it back together but DO NOT waste your money on Arlo. Get Ring.

Don't buy it. Crappy cams and batteries break fast. Absolutely no customer care. I got a discount offer for 40% off for subscriptions more than 10 times but when I press yes it goes to full price. Impossible to get hold of anyone. Both my first tp link a few days ago and looks good. Lot cheaper to buy and to use. I'm going to burn my 5 overpriced alsos on a big fire and pray for arlo to go bankrupt.

¡DO NOT BUY THIS CAMERA!! This product is advertised as a *"No WiFi Needed"* camera, which is completely misleading and false. After installation, the camera only works for 7 days under a so-called "free trial." After those 7 days, you are forced to subscribe to an extremely expensive weekly, monthly, or yearly plan in order to continue using it.

This critical information is *NOT disclosed before the purchase.* This is a deceptive and fraudulent business practice. The buyer is led to believe they are purchasing a one-time, self-sufficient product, when in reality they are being trapped into a costly, ongoing subscription.

*DO NOT BUY THIS CAMERA.

I am requesting a full refund for false advertising.

Sincerely,
A deceived consumer

Pos, less than 2 years and it just quit. Subscription required, total scam.

Helt fullstendig ubrukelig kundestøtte når ting ikke virker. Styr unna dette merket så unngår dere mye unødvendig styr.

Arlo has quietly removed core functionality from products I purchased in good faith, provides no meaningful support, and has failed to honour an agreed remedy.

After a mandatory update in May 2026, one of my Arlo Go cameras stopped recording motion events entirely. This turned out not to be a fault, but a backend change that silently removed multi‑camera cloud recording from my account — a feature that existed at purchase and was part of the advertised free plan.

Arlo has eliminated all human support channels. There is no phone number, no published email, and the chatbot cannot escalate anything. I had to contact the CEO directly just to get a response. Arlo Europe eventually opened a support case and offered to replace both cameras with Arlo Go 2 units. There was no clarity on how or why that would resolve the issue, but I accepted immediately and provided my details. Since then: complete silence. No dispatch, no tracking, no explanation, no follow‑up.

Arlo removed functionality without notice, offered a remedy, then failed to deliver it. This is not how a responsible company behaves, especially one selling security products. I have now escalated the matter to the UK Competition & Markets Authority.

I would strongly advise avoiding Arlo products.

I purchased 3 Arlo cameras for my home. If…and BROTHER I DO MEAN IF…I had the reviewed prior & current customers experiences, I would not have WASTED my money!
As an example, with each camera indicating an excellent WiFi connection, a person is able to drive into my driveway, get out of their vehicle and physically walk to my front door or my carport door WITHOUT being caught by ARLO! In fact, when I’m outside with my dog, the cameras won’t pick up and record that I’m there until I’m either right up on the camera…IF AT ALL!
So what I have are 3 expensive items that might…just might…cause a half hearted thief or murderer to second guess whether to continue with their intentions.
So….Should you purchase an Arlo product? If you’re wanting to waste your hard earned money…Then go for it!

I have had nothing but issues with the App and with the doorbell. I can rarely see feed and difficult to get to live feed. I have had to trouble shoot using the ARLO App chat and it is unhelpful. The phone customer service is not much better. They basically pretended they couldn't hear me when I was having issues following their directions and hung up on me. The release for the device is on the bottom and impossible to see when your camera is connected to the wall of your home. Because I cannot get the camera to release from the wall bracket, I cannot reset it. It seems there should be a better way of resetting your device than taking the entire camera system apart.

This is the worst home security camera and doorbell system we have ever owned. There is nothing intuitive about it. Initial setup is easy but God forbid you perform an update to your internet or wifi network because Arlo then requires you to deauthorize the systems one by one and perform the initial setup steps again which leads to hours of troubleshooting with incompetent customer support or a horrible AI. It completely lacks in amenities you’d want or hides them behind multi-step processes. Don’t want to be notified every single time your doorbell picks up motion? Too bad, you can only mute it for a maximum of 24 hours. Need customer or technical support? Welcome to Punjab-central where a chat conversation takes 5 minutes for each response, an hour just to get to the solutions side of things before you even start actually trouble shooting. Absolute trash.

I bought my first arlos and base station almost a decade ago (in 2018).
When I first purchased my original Arlo cameras (which were more expensive than other cameras on the market), the company promised and advertised heavily on the fact that they had no subscriptions (and insinuated that that meant for the foreseeable future as well). I told all my family and friends to buy Arlo. They did. The cameras and base station cost way more than I had budgeted, but the capabilities etc at the time were great - for having no subscription. I continued buying updated Arlo cameras and base stations. Then a few years ago, Arlo’s sales tactics and camera systems completely changed - if I didn’t pay for their new subscription, the most important capabilities of I bought my first arlos and base station almost a decade ago (in 2018).
When I first purchased my original Arlo cameras (which were more expensive than other cameras on the market that had subscriptions), the company promised and advertised heavily on the fact that they had no subscriptions (and insinuated that that meant for the foreseeable future as well). I told all my family and friends to buy Arlo. The cameras and system cost way more than I had budgeted, but the capabilities etc at the time were great - for having no subscription. Then a few years ago, the whole company, Arlo’s sales tactics and camera systems changed - if I didn’t pay for their new subscription, the most important capabilities in my Arlo cameras were taken away. By the time Arlo introduced subscriptions to get features that used to be free, I had already invested several thousand dollars into their products.

They could have offered original (longtime) customers like myself (still using original cameras sold to me without necessary subscriptions for them to be useful) some kind of benefit, longer free trial period, or maybe even camera replacements or discounts of some kind regarding the subscription. But instead, Arlo essentially just took away my most useful and essential security camera capabilities overnight (no recordings, no local storage options, limited number of cameras etc). Without the subscription, I had only notifications and live view camera capabilities. I justified the higher camera prices when I first bought my Arlo cameras in 2018 because of their “no subscription advertising.” It was an extremely unethical business practice. My cameras became pretty much useless overnight - live recordings (no subscription) is not why anyone buys security camera systems. I’ll never buy anything from Arlo again. Your company bait and switched me. ducts.

They could have offered original (longtime) customers like myself (still using original cameras sold to me without necessary subscriptions for them to be useful) some kind of benefit, longer free trial period, or maybe even camera replacements or discounts of some kind regarding the subscription. But instead, Arlo essentially just took away the features that made me invest in their security cameras in the first place. Without the subscription, I only got notifications of motion detections and live view camera capabilities - they were in my opinion useless. I justified the higher camera prices when I first bought my Arlo cameras in 2018 because of their “no subscription advertising.” I’ll never buy anything from Arlo again and I don’t think anyone should trust a company that does a bait and switch on its longtime customers.

Sincerely regret buying this brand. Cameras are stated having 4K recording but they only record in 1080p. Customer service is non existent, the only reason I get for the issue is "sorry". Steer clear!

They used to be quite good, but have got steadily worse over the years. My neighbour was burgled and asked if my cameras caught anyone on my property, when I checked I found I had NO footage from the last month - Arlo had remotely removed my own routines and also remotely set my cameras to NOT record. Basically they remotely switched off EVERYTHING the cameras are there to do, and still billed me for my subscription. If it happens again I will bite the bullet and replace them with ANYONE but Arlo. Absolutely terrible solution, I’m staggered that they think they can do this.
Also the motion detection is terribly inconsistent - it’s great at recording things you don’t care about but misses important events. Avoid wasting your money on these - I’ve had mine 7 years or so and the service is getting steadily worse; I was forced to pay for a subscription although the promise at the time was that none would be needed (and wasn’t for the first few years). As others point out you can’t view local recordings via the app - appalling solution. At this rate I predict they’ll be out of business soon when they have no customers left.

Customer service reps dont know their products. I asked from week 2 to return cameras and they kept having me try the same troubleshooting methods. Finally escalated to engineering where I was supposed to be contacted within 48 hours. Still waiting-2 months. Then told at 31 days it was too late to return. Filed an appeal for the doorbell camera as that is the one that wouldn’t stay connected despite updating router and adding WiFi extender.. was told I would be refunded for that camera but still haven’t been-waiting 2 months. Monthly plan very expensive so I didn’t take that. I replaced the doorbell with a tplink camera and it functions perfectly. So I replaced another camera with a tplink and working perfectly. The whole experience with Arlo was very dissatisfying and I spent hours on the phone with support with no resolution. Stay away from this company!

Arlo cameras are trash!! And their forced pay for play now is worthless! They never cought the person who broke into my car but cought the police checking the cars? They lose connection easy and batteries ladted about 7 months. DO NOT BUY PEOPLE!!!

Don't waste your money. Worst customer service and camera company ever. Ordered outdoor camera didn't come with mounting kit at all anywhere in the box and it was supposed to they even admitted that it was supposed to an apologized but after making me jump through hoops proving the serial number and that I bought it and everything they said that they don't ship replacement parts. And even after I told them it wasn't a replacement part I never got it in the first place they refuse to do it waste of $50 horrible company never again canceled my subscription immediately

Finger weg von Arlo-Produkten!

Wir sind bereits bei der Installation des Hubs gescheitert. Der Hub lässt sich nicht mit der Arlo-App verbinden – und trotz zahlreicher Anleitungen und Lösungsversuche konnte das Problem nicht behoben werden.

Was mich dabei besonders enttäuscht: Die Supportmöglichkeiten sind aus meiner Sicht eine Katastrophe. Die Supportseite von my arlo führt einen eher im Kreis, der Chatbot ist kaum hilfreich und auch über Google findet man keine wirklich brauchbare Lösung. Aus der Schweiz scheint es zudem praktisch unmöglich zu sein, unkompliziert einen Mitarbeiter telefonisch oder per Chat zu erreichen. Gern hätte ich von Arlo einen Lösungsvorschlag zum weiteren Vorgehen oder zum Ersatz oder Rückerstattung. Aber wie wen man doch niemand erreichen kann?

Für mich ist das Gesamtpaket deshalb eine der enttäuschendsten Anschaffungen der letzten Jahre.

900 Franken ausgegeben, 10 Stunden investiert – und am Ende keine einzige Kamera im Einsatz.

Meine persönliche Empfehlung: Finger weg von Arlo! Oder sendet doch einfach die hälfte des Kaufpreises direkt an mich. Kommt günstiger 😊

Worst Customer Service in the History of Customer Service. It won't let me copy and paste the review I have written, but long story short, I've had doorbell cams and outside cams for 3 years worked flawlessly. Then the doorbell cam suddenly disconnected from the wifi and app. I'm on day six of trying to fix this, no one has ever been able to explain why it works and will call the app but won't 'connect' to the app or the wifi (or how it can call the app it it's not connected) I've spoken to a dozen different people and been forced to try the same trouble shooting things a dozen times, all of which I tried BEFORE I even contacted support. I was forced to buy a new doorbell camera, got it, and oh guess what? IT DOESN'T WORK EITHER. Now I've spent over THREE HOURS on Sunday arguing with Arlo repeating the same 'trouble shooting' steps only to finally be told the sensor is bad, and I'll need a replacement. AGAIN. Never mind other issues, like getting told different things by different people and everyone telling me it'll get fixed, just reading off scripts.

Completely useless without an expensive subscription – do not buy! I was believing that I could use local storage via a memory card, but Arlo has designed everything to force you into their expensive monthly subscription.It is absolutely absurd, but without a subscription, you cannot even view your own memory card recordings in the app. To watch the clips, you have to physically remove the microscopic memory card from the camera and plug it into a computer. On top of that, the app blocks basic features like activating the camera via a schedule, making it completely useless as an automated security system.Arlo sells hardware with a memory card slot but locks the actual functionality behind a strict paywall. This is nothing but a greedy business model to milk customers for money. Avoid this brand at all costs – buy Eufy, Reolink, or Tapo instead, where local storage is actually free and works seamlessly in the app!

The absolute worst. Crippling lag, subscription paywalls, random drops, hub hassles, and climbing up the ladder every 10 days instead of the "6 months battery life." I dont know how this company is still in business. I bought my tapo cameras and wow! Bye Arlo!