My Africa Caribbean Avaliações 

283
•
O TrustScore é 2.5 de um total de 5

2,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had ordered merchandise and there was a mixup with the correct delivery address. My order had been shipped to someone else. After contacting M.A.C. about this, I had the pleasure of working with Ev... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I cannot stress how absolutely abysmal this company is. Ordered bottled water, week later chased and said they couldn’t deliver to my address, so asked for refund, they don’t respond to WhatsApp or em... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was a little nervous about ordering from overseas to the U.S. but I couldn’t find anything comparable domestically. I was able to track the shipment, communication by e-mail was responsive, and ship... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My products arrived quickly, I was regularly updated on delivery. I gave my brother 2 of the bottles of pepper sauce, he was delighted! Unfortunately one bottle was broken but that's not the sellers... Ver mais

2,7

Ruim

O TrustScore é 2.5 de um total de 5

283 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,7

Todas as avaliações

(283)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I am happy to say that there was…

I am happy to say that there was constant communication from the company to the customer. Order updates are provided daily. There is never a doubt about the arrival of your order. Very satisfied with my purchase.

29 de maio de 2023
Avaliado com 5 de um total de 5 estrelas

Reliable and cost effective

Prompt service, easy to place order, all items received in top quality order. Any concerns dealt with promptly and plan put in place with the hope to ensure a better high class service at all times. My number 1 shop.

16 de junho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Didn't get what I ordered - seller lying about phone calls made!

Didn't get what I ordered, despite efforts to get in contact with them they just ignored me.
REPLY - I didn't say I didn't receive anything, I said "I didn't receive what I ordered" meaning you sent me something different, I sent several messages on What's App only to receive the same automated reply each time of 'Thank you for your message. We’re unavailable right now, but will respond as soon as possible' & I also emailed but never heard anything back - but you were quick enough responding to this negative review? It seems I'm not the only one who's had the same issue with you when looking at your other reviews!
SECOND REPLY - I have NEVER spoken to you on the phone & we certainly didn't speak yesterday & you definitely didn't call me "multiple times"! Just admit your customer service is shocking & lying is just another example of your poor customer service skills!! I can prove we have NEVER spoke & I can prove that you never called me...can you do the same? I think not! It's a shame you couldn't respond to my original complaint as quickly as you have to my negative review!

31 de julho de 2022
Avaliação não solicitada
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Resposta da My Africa Caribbean

This order was delivered and you have confirmed it on the phone so we are surprise of this review. We have called multiple times and even spoke to you yesterday. This didn't come up before you dropped the call as we can only resolve an issue when we understand it. Thanks

Avaliado com 5 de um total de 5 estrelas

Very Impressive

As a first time buyer I am extremely impressed with this company. Very quick response to questions ever ready to assist and make informed decisions. Thanks so much for an amazing experience and I’m stacked with you guys ❤️

11 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolutely ridiculous customer service

Absolutely ridiculous customer service. After placing my order almost four weeks ago, I have still not received it, the contents may well be off by now since it was a frozen fruit puree I ordered. I have messaged customer support to continue receiving a copied and pasted message telling me they are "dealing with the issue and will keep me updated" I have not received a single update, it doesn't feel like I've even spoken to a human being from the company since emailing them almost two weeks ago. I have asked for a refund THREE TIMES and have been sent the exact same "we are dealing with the issue" token message all three times, my request has been ignored. I repeat, absolutely ridiculous way to deal with such an issue. I will not be purchasing from them again and urge others to steer well clear.

28 de abril de 2023
Avaliação não solicitada

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