MyArrival Avaliações 

Resposta da MyArrival

Há 5 dias

Hi Peter,

we are glad to read our processes are easy and efficient.
Thank you for your review!.

Resposta da MyArrival

Há 6 dias

Thank you for your great feedback Peter! We’re delighted to hear that everything went smoothly and that your documentation was completed as quickly as possible. We understand how important it is to have your travel documents ready on time, and we’re always committed to making the process as efficient and stress-free as possible. We truly appreciate you and wish you a wonderful trip!

Resposta da MyArrival

Há 6 dias

We’re happy to hear that your card arrived within minutes of completing the process. We understand how important it is to receive your travel documents quickly, and we take great care to make the process as fast and seamless as possible. We truly appreciate your review and wish you a fantastic trip!

Resposta da MyArrival

Há 6 dias

Thank you for your fantastic feedback! We’re delighted to read that you found our app user-friendly, our response time quick, and the directions easy to follow. We work hard to make the process as simple and convenient as possible, so it’s great to know we achieved that for you. We truly appreciate your support and wish you a smooth and enjoyable trip!

Resposta da MyArrival

Há 6 dias

Hi Margaret,

thank you for your kind words. We’re happy to read that your arrival in Cape Town was quick and easy. We’re always pleased to make the application process as smooth and stress-free as possible.

We hope you have a wonderful time in South Africa!

Resposta da MyArrival

Há 6 dias

HI Lisa,

thank you for your wonderful feedback! We’re delighted to read that you found the format easy to navigate and that your application was processed efficiently.

We completely understand your frustration about not being informed about the ED Card requirement by your resort, especially as you’ve visited Aruba many times before. Requirements can change, and we appreciate you sharing your experience. We’re glad you happened to find out and were able to complete the process smoothly.

We hope you have a fantastic time in Aruba!

Resposta da MyArrival

Há 6 dias

HI Edward!

We really appreciate you taking the time to share your experience with us. We’re always looking for ways to improve our service and provide the best possible support to our customers. If you have any suggestions or feedback on how we could make your experience even better, we’d love to hear from you. Please don’t hesitate to reach out to our team — your feedback is truly valuable to us!

Resposta da MyArrival

Há 6 dias

Hi John!

Thank you for sharing your experience! We completely understand the concern, as receiving your paperwork on time is an important part of preparing for your trip. We take great care to process and send all documents as promptly and efficiently as possible, because we know how vital they are to your travel plans. We’re very pleased to hear that everything worked well for you!

Have smooth journey!

Resposta da MyArrival

Há 6 dias

Hi Augustus! We’re delighted to read that you found our service easy to access and the payment process straightforward. We truly appreciate your feedback and look forward to assisting you again!

Safe travels and thank you ! ✈️

Resposta da MyArrival

Há 6 dias

Thank you for your positive review Paolo! Wishing you a smooth journey! ✈️

Resposta da MyArrival

2 de set. de 2026

Hi Udo!

Thank you very much for taking the time to share your feedback. We’re delighted to hear that your arrival through Border Control and Customs was fast and smooth.

We also appreciate your valuable suggestion regarding the departure procedures, particularly for travellers with a Germany–South Africa–Namibia–South Africa–Germany routing. We’ll certainly take this feedback on board and share it with the relevant team as we continue looking for ways to improve the overall traveller experience.

Thank you again for your feedback and for helping us improve our processes!

Resposta da MyArrival

2 de set. de 2026

Hi Jürgen!

thank you for your review.
So glad to read that you managed to use the document numbers at Denpasar airport. We always recommend to download the documents before departure to avoid such scenario's and not be dependent of your data-roaming connection, or the airport wifi-network.

Wishing you a smooth journey!

Resposta da MyArrival

Atualizado em 3 de set. de 2026

Dear "Unhappy Aussie"

EDIT: can you please identify yourself to our support staff? If we did not send you anything, you are entitled to your money back as subject to our terms and conditions. Only if documents are processed and delivered in time, we do not give out refunds by default.
Have done some research and I am able to find 1 internal review matching your exact wording and mentioned prices. This is tied to a request for a family of 3, arrival date 1 september. All documents have been sent. Please ask for Arne (short for Arnold) to get in touch with me personally so we can get to the bottom of this.

We are very sorry to read that you experienced our service this way, and we sincerely regret the inconvenience this situation has caused you. 🙏

We would kindly and urgently ask you to contact us regarding your case at info@myarrival.com, so that we can investigate what happened and arrange a refund for you as soon as possible.

Please note that if we are unable to process an application, you will always receive a refund.

There are several reasons why an application may not be processed, including:

- A missing passport photo — in such cases, we always send an email requesting the missing document.
- A missing passport copy — we also contact you by email if this is required.
- Incomplete or incorrectly provided information that we are unable to verify or process.

For urgent applications, we do charge an additional processing fee for expedited service.

Regardless of the circumstances, we are truly sorry for the inconvenience you experienced. We sincerely hope you can put this situation behind you and enjoy the rest of your holiday in Bali. 🌴

Please feel free to contact us after your trip as well if you would like us to look into the situation in more detail.

For now, we hope you can relax, enjoy your stay, and have a wonderful time in Bali. 😊

We’re happy to help,
Arnold
Specialized Support Team
MyArrival.com

Resposta da MyArrival

Atualizado em 31 de ago. de 2026

Thank you for your wonderful feedback Grace! We’re delighted to read that you found the application process easy and our service efficient to use at the airport. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future!

Resposta da MyArrival

30 de ago. de 2026

Thank you for sharing your feedback Gonzalo. We understand that some of the questions may seem unnecessary, especially if you are a resident of Aruba.

The ED Card includes a number of questions that are part of the information required for processing the application. We appreciate your feedback and understand that providing information that may not seem relevant to your individual situation can be frustrating.

If you have any questions about your application, our support team is happy to help.

Wishing you a smooth journey!

Resposta da MyArrival

30 de ago. de 2026

Thank you for your kind review! We’re delighted to hear that you found the application process fast and easy, and that you received both your arrival card and e-VOA without any hassle.

We’re happy to know you’re satisfied with the service. If you ever need any assistance, our support team is always happy to help.

Wishing you a smooth journey and a wonderful trip!

Resposta da MyArrival

30 de ago. de 2026

Thank you for your review Don! We’re glad to hear that the process went smoothly.
You can log in to your account at any time to check the status of your application. If you have any questions or need assistance, our support team is also happy to help (info@myarrival.com).

Wishing you a wonderful trip!