sure that I will have a follow up on their policy and customer service was outstanding. We discussed the policy. Let’s talk about West Coast chopper I was talking to I can’t remember his name was outs... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Both the sales rep and the verification agent answered questions patiently. The reason for the verification tier involved reviewing points that maybe the sales rep missed, such as first payment due... Ver mais
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don't understand the rating on this business this place is terrible and fraudulent on how they sign you up . i'm a business owner , multiple companies and mark my word if you trust this shady company... Ver mais
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Very helpful and reassuring that my car will be in good hands and I hope I will be taken care of as the car is reaching higher mileage. The person that helped me was very nice and understood my situat... Ver mais
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Detalhes da empresa
Escrito pela empresa
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you. Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment. What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care. From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way. With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership. Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road. Please be aware Trustpilot is not a reliable review platform. They have removed countless positive reviews for made up rules they make up on the fly but will post a 1 star review even if it breaks their own guidelines.
Informações de contato
555 Anton Boulevard, Suite 150, 92626, Costa Mesa, Estados Unidos
- 1-800-867-7908
- info@myautoguard.com
- myautoguard.com
3,5
Bom
310 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They treated me like I’m not human……
They treated me like I’m not human… they have AI talking to you and no real person…… they kept passing me through AI computer and never a human being….
25 de junho de 2026
Resposta da MyAutoGuard
We’re sorry to hear about your experience and appreciate the opportunity to clarify. Your statement is false and very misleading.
We do not use AI in place of our customer service representatives. While callers are initially greeted by an automated phone menu to help route them to the appropriate department, all customer support and claims assistance are handled by live representatives.
We regret if your experience gave a different impression and apologize for any difficulty you may have had reaching the appropriate team member. If you still need assistance, please contact us directly at [email/phone], and one of our representatives will be happy to help.
Thank you for your feedback.
I bought a warranty for an older…
I bought a warranty for an older vehicle. I paid $179 a month for this coverage. When the vehicle needed a repair the claim was denied because they claim the vehicle has a "Salvage" title. This is untrue. I even sent them a copy of my title. They refused to honor the contact and cancelled my coverage. They also refused to refund and money I've paid in because they claim I'm in breach of contract because of the salvage title. Be very careful with this company. I would definitely look elsewhere for coverage.
15 de junho de 2026
Avaliação não solicitada
Resposta da MyAutoGuard
We’re sorry to hear about your experience and appreciate the opportunity to respond.
We respectfully disagree with the characterization of this matter. Coverage eligibility and claim determinations are based on the information available during the review process and the terms of the agreement. When questions arise regarding a vehicle's eligibility or title history, they must be resolved in accordance with the policy provisions before coverage can be applied.
Regarding your refund concerns, your agreement was a month-to-month coverage plan. Refund eligibility is governed by the terms of that agreement and is not the same as a prepaid service contract.
We understand your disappointment and would be happy to review any additional documentation you believe is relevant. Please contact us directly at so we can further discuss your account.
myAutoGuard cannot be trusted
myAutoGuard cannot be trusted. The company is liars false information. Try to get you signed up and refuse to let you cancel the policy. I’m having to go to the courthouse Monday to get this taken care of.
27 de junho de 2026
Avaliação não solicitada
Resposta da MyAutoGuard
You are not a customer of ours. We respectfully disagree with the statements made in this review.
After reviewing our records, we have been unable to locate an account or customer relationship matching the information provided. As a result, we are unable to verify the events described.
My Auto Guard does not prevent customers from canceling their coverage. Cancellation requests are handled in accordance with the terms of the applicable agreement, and our team is available to assist customers throughout that process.
If this review relates to a My Auto Guard account, we encourage you to contact us directly with your account information so we can investigate and assist. Otherwise, it is possible this review was intended for another company.
Thank you.
I did not realize when I signed up that…
I did not realize when I signed up that when I was told you people pay for the oil change and the tires that I was to be reimbursed not actually paid for
25 de junho de 2026
Resposta da MyAutoGuard
Thank you for your feedback. We appreciate the opportunity to clarify this for both you and future customers.
We apologize for any confusion regarding your maintenance benefits. For eligible services, such as oil changes, payment is made directly over the phone to service provider during the oil change.
We appreciate your feedback, as it helps us improve how we explain these benefits during enrollment. If you have any questions about using your maintenance benefits, please contact our customer service team—we're always happy to help.
Resposta da MyAutoGuard
Thank you for your feedback. We're sorry to hear you've decided that the coverage is not right for you after you just bought it.
Our goal is to provide customers with protection and peace of mind, while ensuring they have the information needed to make an informed decision. If your needs have changed or you have questions about your coverage, our customer service team would be happy to assist you.
We appreciate your feedback and the opportunity to serve you.
Customer service was outstanding and…
Customer service was outstanding and cost was affordable!
26 de junho de 2026
Resposta da MyAutoGuard
Thank you for your wonderful 5-star review! We’re delighted to hear that you found our customer service outstanding and our coverage affordable.
Our goal is to provide exceptional service while offering quality protection at a price that fits our customers' budgets. Your kind words mean a great deal to our team.
Thank you for choosing My Auto Guard!
TRASH NEVER WILL USE AGAIN OR RECOMMEND…
TRASH NEVER WILL USE AGAIN OR RECOMMEND STAFF IS CRAZY AND RUDE
25 de junho de 2026
Resposta da MyAutoGuard
We’re sorry to hear that your experience did not meet your expectations. Providing professional, respectful customer service is a core value of our company, and we take feedback like this seriously.
We respectfully disagree with the characterization of our staff, as we strive to treat every customer with courtesy and professionalism. If there was a specific interaction that led to your concerns, we would welcome the opportunity to review it internally and address any issues.
Please contact us directly so we can better understand your experience and work toward a resolution. Thank you for your feedback.
Prom service
25 de junho de 2026
Resposta da MyAutoGuard
Thank you for your 4-star review! We’re glad to hear you had a positive experience with our service.
We appreciate your feedback and your support. Our team is committed to providing professional, reliable service, and we look forward to continuing to earn your trust.
Thank you for choosing My Auto Guard!
Resposta da MyAutoGuard
We’re sorry to hear about your disappointment and appreciate the opportunity to respond.
After a thorough review, your claim was evaluated in accordance with the terms of your agreement and the supporting documentation available at the time of the claim. Based on that review, the claim was determined to involve a condition that did not qualify for coverage under the policy terms because you had more miles last year than you do this year at inception date and filed a claim after the wait period illustrates a pre existing condition.
Claim decisions are made using repair documentation, vehicle history, and other supporting records and are applied consistently to all customers. We understand this outcome may be frustrating, but we respectfully disagree with the implication that the claim was denied without cause.
If you would like to discuss the determination further, please contact us directly. We would be happy to review the decision with you.
I’m new to Autogard
I’m new to Autogard but hopefully will reap the benefits in the coming months.
25 de junho de 2026
Resposta da MyAutoGuard
Thank you for your 4-star review! We're excited to welcome you to the My Auto Guard family.
We appreciate the trust you've placed in us and look forward to providing you with the protection and peace of mind your coverage is designed to offer. If you ever have questions or need assistance, our team is here to help.
Thank you for choosing My Auto Guard!
You are left in the dark. No one knows anything while you have no car.
My husband and I have had great explanation on what can't be paid for with our premium policy and what can't be done about payment terminals being down while our car sits in the shop ready with no payment from Autoguard. The claims reps all speak condescending and customer service has to do their job and claims job which essentially what Autoguard can't do. This company cannot get their IT going to pay these car shops? We are frustrated. Our car is sitting at a shop right now We have rental car coverage but again there wasn't enough labor hrs in invoice to be accommodated. In the meantime we don't have our car, no answer from Autoguard. We are stuck with them right now. I would not recommend their company. Customer service department which is a separate department from their claims has really been the saving grace. I still wouldn't recommend company Try another.
24 de junho de 2026
Avaliação não solicitada
Resposta da MyAutoGuard
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you experienced during your claim and understand how stressful it can be to be without your vehicle. However your claim was paid so there is no wait on our end.
We appreciate your recognition of our Customer Service team and are pleased they were able to assist you throughout the process. We also acknowledge your concerns regarding communication and understand the importance of timely updates during a repair.
Your claim has been approved. We sincerely appreciate your patience while this matter was being completed.
Your feedback is valuable to us, and we are continually working to improve our claims process and communication. Thank you for giving us the opportunity to serve you, and we wish you many safe miles ahead.
This is my second review.I am still…
This is my second review.I am still having problems getting a refund.It's been three months since I have called.And called and called each time I get transferred to different departments, so I have started recording every conversation I have with oxcar, which is now autograud at first. They didn't even show me having an account even though I've been paying for 3 months. I emailed him 3 times they did reply back. Telling me they were going to rectify the situation. But I am still waiting. The initial problem was lack of details in starting a new policy from the one that I already had. They wanted me to drive my car. An additional 1000 miles, which I had already driven my car 1000 miles with the first policy. They did not explain this to me when I said that. I would gladly. Upgrade, even though I thought I already had the best posse that they offered. After I told them that I did not want to drive my car.An additional one thousand miles just leave me with the policy.I already have the sales agent at the time said he would check to see if they would wave the one thousand miles since I have already done so never heard back from him. So I called and asked for him, especially got him on the phone. He realised who I was and hung up on me, i am still pursuing a refund of $179 that they took out of my account. I no longer do autopay, because of this. It took 179 out, then they took 159 out. And then they took $49 out within 2 days. So be aware if they call you to renew what the better policy, make sure you get all the information to make an informed decision.
5 de abril de 2026
Avaliação não solicitada
Resposta da MyAutoGuard
We’re sorry to hear that your experience has not met your expectations and appreciate the opportunity to respond.
My Auto Guard is a separate company from Ox Car Care, although certain customer accounts transitioned to our administration. We understand that this transition may have created confusion, and we regret any frustration it caused.
Our records indicate that your concerns have been reviewed, and our team has communicated with you regarding your account and refund request. We also take allegations regarding customer service interactions seriously and will review them internally.
We strive to ensure customers receive clear information regarding coverage, eligibility requirements, billing, and policy changes before enrollment. If there are any remaining questions regarding your account, our management team remains available to assist you directly.
Thank you for your feedback.
Cause you kept trying to go in my…
Cause you kept trying to go in my account when there isn't any money there.
19 de junho de 2026
Resposta da MyAutoGuard
We’re sorry to hear about your frustration and appreciate the opportunity to clarify.
After reviewing your account, our records indicate that the payment attempts were made in accordance with the payment dates that were arranged and authorized by YOU. We understand that unexpected financial situations can arise, and we regret any inconvenience this may have caused.
If your payment schedule needs to be updated or you would like to discuss your account, our customer service team would be happy to assist you. Please contact us directly.
Thank you for your feedback.
The agent was exceptional in knowledge…
The agent was exceptional in knowledge of the company policies
25 de junho de 2026
Resposta da MyAutoGuard
Thank you for your outstanding 5-star review! We’re delighted to hear that our representative demonstrated exceptional knowledge of our coverage and company policies.
We take pride in ensuring our team is well-trained so customers receive accurate information and excellent service. Your kind words mean a great deal to us.
Thank you for choosing My Auto Guard!
No communication !
25 de junho de 2026
Resposta da MyAutoGuard
We’re sorry to see your review and appreciate the opportunity to respond.
After reviewing your account, our records indicate that our team has communicated with you on multiple occasions regarding your concerns, daily almost. We regret if those interactions did not meet your expectations or if you felt additional follow-up was needed.
Providing responsive customer service is important to us, and we remain committed to assisting you. If there are any outstanding questions or unresolved issues, please contact us directly, and we will be happy to help.
Thank you for your feedback.
Resposta da MyAutoGuard
Thank you for your feedback. We're glad to hear that nothing went wrong during your experience with us, though we're sorry we didn't earn a higher rating.
We continually strive to provide exceptional service and would appreciate the opportunity to learn what we could have done to make your experience a 5-star one. If you have any suggestions, we'd love to hear from you.
Thank you for choosing My Auto Guard.
They give you a good sales pitch that…
They give you a good sales pitch that contains a lot of untrith state,emys that they don't follow up on. They sre not responsive or slow to respond .to requests.
22 de maio de 2026
Resposta da MyAutoGuard
We’re sorry to hear that your experience did not meet your expectations and appreciate the opportunity to respond.
We respectfully disagree with the suggestion that our team provides misleading information. Our representatives review coverage, pricing, and plan terms during enrollment, and the complete agreement is provided to customers for their review.
We do recognize your concerns regarding responsiveness and understand how important timely communication is. We are continually working to improve our response times and customer experience.
We would welcome the opportunity to review your concerns and address any outstanding issues. Please contact us directly , and a member of our team will be happy to assist you.
Resposta da MyAutoGuard
We respectfully disagree with this statement and take allegations of fraud very seriously. Maybe you are unaware what fraud actually is?
My Auto Guard is a legitimate company that provides vehicle protection plans and customer support in accordance with the terms of our agreements. We are committed to transparency, ethical business practices, and assisting our customers professionally.
If you have concerns regarding your account or believe there has been a misunderstanding, we welcome the opportunity to review the matter and work toward a resolution. Please contact us directly so we can assist you further
I canceled the next day and you guys…
I canceled the next day and you guys keep bugging me. Stop
20 de junho de 2026
Resposta da MyAutoGuard
We’re sorry to hear about your concerns and appreciate the opportunity to respond.
After reviewing our records, we were unable to locate a cancellation request submitted the day after enrollment. Our records indicate your policy remains active. If your intention is to cancel your coverage, we would be happy to assist you and ensure your request is handled promptly in accordance with the terms of your agreement.
We also apologize if any follow-up communications were unwelcome. Please contact us directly, and our team will review your account and assist with your request.
Thank you for bringing this to our attention.
Everything thing was not put in voice correctly 😞
Everything thing was not put in voice very well.And was very non understanding when I asked "Excuse me"I didn't hear you
20 de junho de 2026
Resposta da MyAutoGuard
We’re sorry to hear that you had difficulty hearing and understanding our representative. Clear communication is very important to us, and we regret that your experience did not meet your expectations.
We appreciate you bringing this to our attention and will use your feedback to help improve our customer interactions. If you still have questions about your coverage or would like us to review your account, please contact us directly. We would be happy to assist you.
Thank you for your feedback.
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