My Auto Shop Avaliações 

744
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Kent My auto shop auckland completed a pre inspection for me yesterday 30/7/26 He was through and completed to satisfaction He was on time and sent the report through to me straight away. highly r... Ver mais

Avaliado com 5 de um total de 5 estrelas

Booked rear brake pads and discs rotor replacement for this Wednesday just gone but was bumped down to today. Thankfully they did let me know yesterday via phone call. Recieved email and text about th... Ver mais

Avaliado com 5 de um total de 5 estrelas

I used the online booking service to engage My Auto Shop to complete a vehicle pre purchase inspection. Quick easy to use and received both text and email confirmation of booking. Work completed qu... Ver mais

Avaliado com 1 de um total de 5 estrelas

Very poor service. Booked for a "Diagnostic" check on vehicle. No mechanical fix required, simply wanting to know what issues identified via Diagnostic test. Received reply following day stating they... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Mecânico

Escrito pela empresa

My Auto Shop thinks about car maintenance differently. We provide a trusted and convenient way to keep your car running smoothly, without all the hassle and confusion.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

744 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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3,7

Todas as avaliações

(744)

13 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Very easy booking system

Very easy booking system, fast communication and clear follow up for questions and clarification on inspection report.
Provided a quote very promptly and report came through quickly, clearly with photos and comments for reference.
Small hick up with time of arrival for inspection, however cannot fault the work done, communication and follow up.

6 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I booked for Saturday on the website…

I booked for Saturday on the website but it turns out you guys don’t operate on Saturday. I tried to contact you but there was no luck. I then got a message explaining the problem. From there they asked another suitable time. I responded with a time but got no answer for the whole day. I woke up the next morning with a random message saying that the people were on their way. I then had to make sure that everything was good on the other end (the person I’m buying the car off). Basically it was a big mess and there wasn’t much communication I would’ve loved it if they offered some sort of refund because I think after all I went through I deserved something.

6 de março de 2023
Avaliação não solicitada
logotipo da My Auto Shop

Resposta da My Auto Shop

Hi Jacob, we're really sorry this happened. It's not the experience we want any of our customers to have. In this instance our website had a bug which allowed bookings on a day we don't operate. We have fixed this so hopefully it won't happen again. Andy.

Avaliado com 1 de um total de 5 estrelas

Terrible service

Booked for the Monday morning, didn’t show up until the next day. Car broke down again after one day poor communication. Do not recommend waste of 700 dollars.

28 de fevereiro de 2023
Avaliação não solicitada
logotipo da My Auto Shop

Resposta da My Auto Shop

Hi Winston, really sorry to hear this. We have followed up with our ops team to get to the bottom of what has happened here. Apologies again. This is certainly not the experience we hope to deliver.

Avaliado com 4 de um total de 5 estrelas

They were very easy to contact

They were very easy to contact, work with and the only thing that I think that needs improvement is the ability to add the home address where the car will be IF we have been given the car to use for a day or overnight as it only allows the Dealer's details OR Private Sellers' address but does not allow you to put your home address in and I had to e-mail and request change of address however the customer service were responsive and acted promptly which was awesome

3 de março de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Would use again :)

Service was prompt and the report came in immediately after completion.

The report was comprehensive and gave me the confidence needed to go to the next step of the sale.

2 de março de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Booking error but great customer service

There was an error when I made the booking on a Saturday. But customer services promptly got back to me Monday morning. I didn’t get the original time that I booked for but they arranged everything else pretty smoothly. Overall good experience save for the website booking error.

25 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Rang My Auto Shop asking for a quote…

Rang My Auto Shop asking for a quote for Drive belt and Pulley replacement for a Hyundai Sonata,Their quote $239 dollars for the belt. Hyndundai's price $75

They wanted to charge labour costs of two hours for something that is a ten minute job at a rate of $120 an hour so $240 dollars/

I asked them to clarify why removing a pulley and replacing a drive belt would take a qualified mechanic two hours when in reality it is a ten minute job as the tensioner is easily accessible have still not recieved a reply...

The total quote for the job was $660
I have now got my teenage sons car done for a $191.63 less than a third they quoted

Stay away unless you don't mind being overcharged!

28 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer experience

Our car wouldn't start and Esteban the Technician did an amazing job diagnosing the fuel pump was faulty and replaced it without any issues. Comms were awesome, knew exactly when he was going to arrive. Great customer experience, highly recommend.

26 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Another great experience from the My Auto Shop team

After using My Auto Shop a few weeks back, this time my radiator blew, I mad an enquiry straight away, they got back to me within 20mins. Justin was tech again for me that came and saved the day! Came to my jobsite, replaced the radiator, did a full diagnostic and gave the vehicle a clean bill of health. 5 stars all round! No time lost on my job, no towing to a mechanic, just great customer service all round. Highly recommend to anyone.

23 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very efficient & easy process

Really efficient having the mechanic come to the house - both the guys who were here were incredibly helpful and informative. Went above and beyond to explain the issues (for someone unfamiliar with cars!). The report that came through was comprehensive, great experience, thank you!

23 de fevereiro de 2023
Avaliação não solicitada

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