My Auto Shop Avaliações 

744
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Kent My auto shop auckland completed a pre inspection for me yesterday 30/7/26 He was through and completed to satisfaction He was on time and sent the report through to me straight away. highly r... Ver mais

Avaliado com 5 de um total de 5 estrelas

Booked rear brake pads and discs rotor replacement for this Wednesday just gone but was bumped down to today. Thankfully they did let me know yesterday via phone call. Recieved email and text about th... Ver mais

Avaliado com 5 de um total de 5 estrelas

I used the online booking service to engage My Auto Shop to complete a vehicle pre purchase inspection. Quick easy to use and received both text and email confirmation of booking. Work completed qu... Ver mais

Avaliado com 1 de um total de 5 estrelas

Very poor service. Booked for a "Diagnostic" check on vehicle. No mechanical fix required, simply wanting to know what issues identified via Diagnostic test. Received reply following day stating they... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Mecânico

Escrito pela empresa

My Auto Shop thinks about car maintenance differently. We provide a trusted and convenient way to keep your car running smoothly, without all the hassle and confusion.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

744 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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3,7

Todas as avaliações

(744)

14 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

It’s rare that I give 5 stars

It’s rare that I give 5 stars, but I believe they are warranted. Every part of the process of booking was simple and quick, I actually couldn’t believe how easy it was to book a mechanic. On the day my van was booked in, we had a severe weather warning and I was alerted by the company that if the situation was dangerous, the mechanic would come on the first available date after this.. (if I had a garage/covered space to work in, the mechanic would have come no problems) The weather was grim, really windy and wet and I felt it would not take place that day, but just before the agreed time, I get a call saying the mechanic is on his way!! San was the mechanic and he was absolutely fantastic! Efficient, knowledgeable, thorough and willing to work under a gazebo which he tied down with water barrels so it wouldn’t blow away!! He did the job cleanly, quickly and within the estimated time frame. He gave me relevant tips on how to counteract any problems related to the issue (he replaced an alternator in a big Nisan Elgrande on a driveway in a blustery and wet day) as he was concerned about my battery (I was having this replaced later so he wanted to make sure it would last without failing if possible until then) I cannot, and I mean this sincerely, find any fault at all with any part of the process from booking to fix …. I will use this service again and will recommend it heartily to others
Thankyou SO much to San and the auto repairs!!!!

9 de janeiro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

This is purely a review of the booking…

This is purely a review of the booking experience, not the work done.
I have rated it 2 stars as this was not an easy or smooth experience. To begin with the date chosen was fully booked, rather than saying so, it 'booked' for this date but defaulted on their system to the day before, when they were not actually working. This is over the xmas period so there is no one to contact before they open on Monday, the day it is booked for. They returned an email on the Monday to say it wasn't going to be happening today and explain about the overbooking. They offered to rebook on the next day. At this point the person who owned the car had rung them directly to find out what was happening and rebook a time. I asked Autoshop to email me a confirmation of this time. It was not the same as what the owner had told me they had asked for. It appears they did actually turn up at the time the owner had asked to be booked for, so that was good, however this was an unknown until they turned up. All in all, booking was a shambles, but it did happen.

9 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great support from Andy

Great support from Andy ! Very prompt and neutral feedback ! Well done for serving the community and New Zealand people to buy quality cars. Keep up the good work! I will recommend auto shop to all my friends!

9 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Waste of time

Contacted company twice, gave them all the details they needed to book my car in. They provided a day the technician would come . On said day no technician , they forgot to book me in. Being so close to travel during the holiday period this is extremely disappointing and such a waste of my time .

21 de dezembro de 2022
Avaliação não solicitada
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Resposta da My Auto Shop

Hi Tania, really sorry about this. The holiday time is often crazy but thats no excuse for what has happened here. We will be sure to follow up with the team and understand where we fell down to make sure it doesn't happen again. I hope you've had a good holiday. Andy

Avaliado com 5 de um total de 5 estrelas

Excellent platform

Excellent platform, easy to use. Efficient booking, good follow up prompts ahead and on the day, and good reporting immediately after.

15 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Seamless mobile automotive repairs

Seamless, quick response/service via easy online booking system with additional phone contact. Very professional mobile technician who made all my automotive problems disappear, when no other repair company's, bar 1 bothered to respond. Totally recommended.

14 de dezembro de 2022
Avaliação não solicitada

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