I had an early morning appointment (made online), but the tyres I was having fitted hadn't arrived in time, so I had to leave & come back later in the day. Despite this, the communication and service... Ver mais
Localização
Trocar localizaçãoAltona Gate Shopping Centre, Millers Road, 3025 Altona, VIC, AU
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Veja o que dizem as avaliações
My initial phone called, Derrick was very helpful, great custimer service. Derrick fixed my issue promptly, informed me of other services available and provided very resonable pricing
Excellent customer service, they took the time to explain everything to me and were extremely helpful! 100% will be back for my next service. Do be aware though that online booking times are not accur... Ver mais
I was visiting from interstate and required 2 new tyres on my vehicle before driving home. Service was outstanding, friendly and helpful. Also job completed before designated time. Communication clea... Ver mais
Detalhes da empresa
- Loja de Pneus
- Oficina Elétrica de Carros
- Loja de Baterias de Carro
- Mecânica de Carros
- Mecânico
- Serviço de troca de óleo
Sobre mycar Tyre & Auto - Altona
Escrito pela empresa
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Informações de contato
Altona Gate Shopping Centre, Millers Road, 3025, Altona, VIC, Austrália
- (03) 8585 7160
4,7
Excelente
291 avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
7 de setembro de 2024
Anthony and the team did a great job!
11 de setembro de 2024
Great Service
Friendly, efficient and clear communication about service options and costs.
11 de setembro de 2024
Loved the fact that they price-matched…
Loved the fact that they price-matched tyres saving me a journey across town, quick service and explained wheel alignment vs camber issues, The appointment time and job time frame were exactly what they had told me. Good Job.
11 de setembro de 2024
Fast service
Fast service. Great price. Staff gave honest and reasonable price for job.
30 de agosto de 2024
Quick and fixed
The boys at altona are good. Explained what needs to be done in the future while getting you back on the road.
30 de agosto de 2024
everything was excellent
26 de agosto de 2024
Very pleasant experience
Very pleasant experience. Fitted 4 new tyres and wheel alignment very efficient had car back well before expected time.
28 de agosto de 2024
Needed an emergency tyre replacement
Needed an emergency tyre replacement. Team got me back on the road same day with a smile.
20 de agosto de 2024
Dropped car off an hour before booking
Dropped car off an hour before booking.
Called within half an hour on what needed attention.
All completed within 1.5 hours.
23 de agosto de 2024
Excellent and prompt service provided…
Excellent and prompt service provided to my tyre issue and the entire team were very helpful!
13 de agosto de 2024
Excellent service..
Excellent service... Be able to find my matching tyre and replace
Highly recommended
11 de agosto de 2024
Did a service
26 de julho de 2024
Increased their price of service by…
Increased their price of service by almost 50%.
New store manager is a grump.
26 de julho de 2024
Quick service and friendly service they…
Quick service and friendly service they lost one star as my original quote was $170 cheaper
9 de julho de 2024
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Waste of time
They were 1.5 hours late then I get a call saying the “tech” found it hard to drive my car and thought I didn’t have brakes. Even though they were brand new but had not installed the brake pad sensor yet. The brakes work as I drove it there, back and continue to drive it. I had asked if anyone else had driven it or had tried to drive it and the fellow on the phone said no, just the one tech. This is the same e30 that had a alignment one year prior (or less) at Werribee who was great. So it was an absolute waste of time and I will not go back
11 de julho de 2024
Resposta da mycar Tyre & Auto - Altona
Hi Luke,
Thank you for taking the time to post your review.
We are truly sorry to hear about your recent experience with mycar.
Please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au), they will be more then happy to discuss your concerns.
Kind regards
mycar Team
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