mycar Tyre & Auto - Cairns City Avaliações 

295
O TrustScore é 4 de um total de 5

4,1

232-234 Draper Street, 4870 Cairns, QLD, AU


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Mycar Cairns City ordered and fitted the less expensive car parts that are available. This saved me money and my car feels nice to drive. I think Mycar should offer any less expensive, quality part av... Ver mais

Avaliado com 5 de um total de 5 estrelas

I'd hit a pothole that morning that split my tyre. I rang MyCar Cairns and they could fit me in immediately- did I mention it was Xmas Eve? The service was excellent, the tyre done in less than 10 m... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great customer service and communication through out the day. Advised and identified additional problems but gave the option to add to my logbook service along with a quote. They were positive, happy... Ver mais

Avaliado com 5 de um total de 5 estrelas

I recently chose Mycar Auto Shop for my car maintenance, and I couldn't be more impressed with the exceptional service they provided. From the moment I walked in, their team was welcoming, professiona... Ver mais


Detalhes da empresa

  1. Loja de Pneus
  2. Oficina Elétrica de Carros
  3. Loja de Baterias de Carro
  4. Mecânica de Carros
  5. Mecânico
  6. Serviço de troca de óleo

Sobre mycar Tyre & Auto - Cairns City

Escrito pela empresa

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

295 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,1

Todas as avaliações

(295)

32.309 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Non-existent communication

At 4:26 p.m. I still hadn't heard what was happening. When I called I was told that they were just about to call me. then I was told they were going to keep my car overnight which would have meant I had to walk to Kuranda to get home. Then he told me he would call me back in five minutes. He never called me back. Half an hour later I turned up to see what was going on since phones don't seem to work there and he told me that I would have to wait till 5:30 to my car to arrive. Oh and he was about to call me then too.

5 de dezembro de 2024
logotipo da mycar Tyre & Auto - Cairns City

Resposta da mycar Tyre & Auto - Cairns City

Hi Sean​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).

Kind regards

mycar Team

Avaliado com 5 de um total de 5 estrelas

My experience with MY CAR service has

My experience with MY CAR service has been exceptional. They have skilled workers who deliver excellent customer service, both at the counter and when servicing vehicles. I used to take my car to Trinity KIA for servicing, but I often faced issues afterward, such as overly tight brakes, strange noises when braking, and difficulties driving uphill, even on smaller inclines.

Since switching to MY CAR, my vehicle has been performing flawlessly. After their service, the brakes work perfectly, and driving on hills is effortless. My car has only done 73,500 km, so these improvements were very noticeable. I highly recommend MY CAR, especially to ladies who are looking for reliable and trustworthy service.

18 de novembro de 2024
Avaliado com 3 de um total de 5 estrelas

No parking

No parking. Difficult site to access. Did not receive log books as per manufacturer. Fast service.

30 de outubro de 2024
Avaliado com 5 de um total de 5 estrelas

Fabulous team

Fabulous team, really helped me out with a coolant leak, friendly helpful staff, got the job done, quickly, efficiently and at a very good price.

4 de novembro de 2024
Avaliado com 5 de um total de 5 estrelas

In good hands.

Have always gone to MyCar for anything we've ever needed for our Hyundai - fast, reliable, honest and transparent service. Wouldn't go anywhere else.

28 de outubro de 2024
Avaliado com 1 de um total de 5 estrelas

Disappointing costumer service

They gave me an initial quote of 900$, accepted it, did the fixing and by the time I was going to pay, the final amount had raised to 2400$ without nobody updating me on it. A bit disappointed on the miscommunication, and I even had to take the car to another mechanic to fix something that they couldn't in order to pass the roadworthy.

18 de outubro de 2024
logotipo da mycar Tyre & Auto - Cairns City

Resposta da mycar Tyre & Auto - Cairns City

Hi Mauro​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Avaliado com 4 de um total de 5 estrelas

Nice tyres!

Would’ve given 5 stars if the online booking process had passed on all info I had put in. Otherwise very happy.

30 de outubro de 2024
Avaliado com 3 de um total de 5 estrelas

Dropped car off at 9am still wasn't…

Dropped car off at 9am still wasn't ready at 4.40pm and was told to wait another half hour. Car finally ready 5.30 pm so not happy about it.

23 de outubro de 2024
logotipo da mycar Tyre & Auto - Cairns City

Resposta da mycar Tyre & Auto - Cairns City

Hi Michael​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Avaliado com 5 de um total de 5 estrelas

Excellent Staff

Staff were very approachable, very efficient with their work. Nathan and the other guy at the front desk were absolutely brilliant.

29 de outubro de 2024
Avaliado com 3 de um total de 5 estrelas

Mycar Cairns, could be better.

Mycar Cairns - we booked a two hour slot when we booked around three weeks in advance. On dropping off we were told car needed to be there all day and that the times were just system provided ones. We could have been called and told that in advance especially as we called to add something else on.

Service was good, but we asked for handbrake cable to be tightened and that wasn’t done. Post service inspection report was vague with no pricing or real advice given for further work and items spelled incorrectly on the invoice.

Unsure if overbooked or just not really caring but wouldn’t go back unless absolutely necessary.

28 de outubro de 2024
logotipo da mycar Tyre & Auto - Cairns City

Resposta da mycar Tyre & Auto - Cairns City

Hi Alex​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

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