mycar Tyre & Auto - Carousel Avaliações 224

I’ve been using Mycar Auto for several years now with logbook servicing. My last one was done and it wasn't dated or signed by them. So when it came to the next logbook service I had no idea when it was last serviced. I would book online however I had to call to find out when my car is due and when was the last service. At the same time I saw a promo with a discount for log book servicing. As I was on the phone finding out the date of my service it turns out my car was due and over the phone we booked a date to come in. When it came to payment I showed the staff the promo but they wouldn't allow it as I booked my car through someone on the phone and not online. I explained that I wouldn’t have had to call if my log book was filled in correctly in the first place. I also had to have 4 tyres to change which I was going to do with them. However they failed to acknowledge their initial mistake which resulted in the phone call and also lost a loyal repeat customer.

I recently had my car serviced at MyCar Carousel, and I couldn’t be happier with the experience. Lexx, who looked after my vehicle, was absolutely fantastic—professional, friendly, and efficient. He completed the service in a timely manner and made the whole process smooth and stress-free. I always feel peace of mind leaving my car in the hands of the MyCar team at Carousel. Highly recommend!

I had very bad experiences with the manager and two mechanics. One of the mechanics ate and spilt food as well as sauce in my car front seats and carpets while he drove my car for thirty minutes to test the newly installed front tyres. When I told the manager about it as there were bad food smell and evidences of food as well as sauce stains in my car, he initially denied it but upon my insistence, the manager spoke to the mechanic who also denied his actions. When I insisted that the mechanic ate and spilt food in my car, the mechanic got angry and aggressively pointed the middle finger to my face as well as shouted vulgarities at me. He challenged me to a fight with his aggressive stance and told me to state the food he ate and where he bought it from. And, he told me that I can complain about his ugly behaviour as he is not a main staff at MyCar Tyre & Auto Carousel. He claimed that he is from MyCar Tyre & Auto West Perth branch. Another mechanic cleaned my car front passenger seat with a sponge and solution twice as the first time he did it, I pointed out that there was still a foul smell. I asked for anti-bacterial wipes for me to clean my car front passenger seat. Instead, looking unhappy, he scrubbed hard my car front passenger car seat with the sponge and substance which I am not sure of their cleanliness and the solution he used respectively. Additionally, my car front rims were dirtied by the change of tyres and none of the mechanic bothered to clean them. I am also concerned whether my car new front tyres as well as wheels were fixed, aligned and balanced properly. Thus, I am now monitoring my car tyres, wheels, front seats, carpets and steering wheel of any food smell, stains, damages and misalignment. I am very disappointed by the very bad service given to me.

On time, kept me informed and alerted me to issues going forward.

Polite, thoughtful customer service.

Jack assisted me finding the right sizes of tyres with alternate brand instantly as compared to other stores in reasonable price.
Continue coming to your store.

Very prompt and great service

Nice services

Good communication - didn't have tyre in stock but said they would get more in later that day which happened on time

1) I changed a set of tyres at the store. The mechanic (Kai?) was courtesy and helpful ensuring I got my car back on time with maintenance advice.

2) However I had great difficulties scheduling this appointment with the call centre, the agent did not call back to confirm within the hour as promised. I had to call again to make a new appointment only to find out that it was double bookings when I receive email reminders later. I had to call the store on the next day to cancel the duplicate appointment. Much time wasted!

Availability was great. When I got there to drop my car off everything was ready for me. Easy process and friendly team.
They communicated the additional costs and got our approval prior to continuing the service

Been a customer for many years. But the new team members provided terrible customer service. One man was pushing me to purchase new tyres. Im not going back there ever.

Always great service and on time

Their service and communication to customers is excellent.

Took longer than expected
Requested verbally on phone when confirming time that I wanted wiper blades replaced, reiterated this when dropping car off. Car was finished at 11am but took a further 45 minutes to get the report to discover that the wiper blades had not been done. Was told that no confirmed acceptance of price was given - no one called to check I was happy with price during the time they had the car.
Won’t use this branch again.

The staff were great and explained my queries

Staff at the reception was very patient and helpful when I had concerns about the price difference from online and the ones he quoted me. He also accommodated when I requested to pay online.

Good service did not take long to change my tyres. Excellent work

Absolutely amazing service! We brought our van in for repairs and the team at MyCar was incredibly friendly and professional. They fixed everything quickly, they showed us what they fixed and we ended up paying less than we expected. Honest, efficient, and super kind — we highly recommend them!

There aren’t many places that allow you to pay with Zip pay. Not the boss but a mechanic assisted with a payment even though he was a little unsure he telephoned the boss to confirm. Payment was made and we were happy. He could have said no but he didn’t