I usually have a great experience with mycar fountain gate, however the manager was about 20 minutes late on Saturday morning. There was a line of people and it took an additional 15 minutes to drop o... Ver mais
A empresa respondeu
Fountain Gate Shopping Centre Enter off Overland Drive, near Princes Highway, 3805 Narre Warren, VIC, AU
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I usually have a great experience with mycar fountain gate, however the manager was about 20 minutes late on Saturday morning. There was a line of people and it took an additional 15 minutes to drop o... Ver mais
A empresa respondeu
The entire team is super friendly and do an amazing job. My second logbook service here and they are spectacular. Highly recommend! They take the time to explain everything being done and they can do... Ver mais
The team at Mycar Fountain Gate were very friendly to deal with and thorough in the servicing provided, identifying issues that could have proved very costly if left unchecked and kept me updated ever... Ver mais
I was nervous going in after being screwed around by other mechanics. Staff were friendly and supportive, gave me a list of what will need to be done on the spot and in the future with a guide plan... Ver mais
Escrito pela empresa
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Fountain Gate Shopping Centre Enter off Overland Drive, near Princes Highway, 3805, Narre Warren, VIC, Austrália
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Friendly efficient good communication and clear in all the issues
The service was very good. Very pleased with the professionalism and down to earth attitude of the staff. They were short staffed so service took a bit longer than expected but I didn’t mind waiting. I was offered the use of facilities and refreshments if I wanted/needed. Overall it was a positive experience.
Experienced and skilled mechanics. Excellent service.
Really happy with the experience, timing was spot on which meant I was able to do shopping with kids and drop the car off and pickup easily, staff were friendly and helpful, would definitely use again.
From time of call to Mycar Chris an I think his name is lucas at fountain gate my car were amazing their customer service communication were very well explained i was happy with their outstanding service i will definitely spread the word an will use them again Thank you again everyone
Honest reliable trustworthy and friendly as always
Appointment was given at 10:30. I was told by staff to come at 8:00am (reached at 8:15am). I told before going that I will wait there. Waited for nearly 3:45 hours . If it was not possible to do job around 8:30 why I was asked to drop car so early.
Online system was not accepting personal email address thus used official and now getting email on official email address.
great customer service very human approach. Cant speak highly enough were very kind and respectful. First time i have had my car serviced that I wasn't talked down to as a young woman. there was no unnecessary upsell. Genuinely will be back.
Tyre wasn't available at the time i booked in. Was told 1hr to fix. Went back 1.30mins later and was told the tyre had not arrived yet. They said they would send me a text when done. I walked home and called back at 3.30 to find the trye have been fitted Txt arrive as i was talking. Customer service is lacking which is dissapointing as i have always been a Kmart customer.

Resposta da mycar Tyre & Auto - Fountain Gate
Originally spoke with Chris who was kind enough to get a quote for my LDV log book service.
Logan was friendly, kind and a great communicator.
Please congratulate on these two team members.
Job was done to my satisfaction. The tyre care plan was explained. Excellent customer service
Communication and customer service were excellent. Logan checked my car in and kept in touch with me all day regarding any decisions that had to be made. He also provided comprehensive feedback when I came to pick my car up. Employee of the month!
Friendly staff and availability were fantastic.
Staff are always friendly and helpful. I appreciate the extra time they take to explain things.
Staff were friendly, made you feel comfortable and explained things in detail. First time there and will definitely by returning and recommending to friends and family.
Even though they were a mechanic down. Vehicle was ready at about when I asked for it. Was kept updated throughout the day regarding what my car needed.
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