I usually have a great experience with mycar fountain gate, however the manager was about 20 minutes late on Saturday morning. There was a line of people and it took an additional 15 minutes to drop o... Ver mais
A empresa respondeu
Fountain Gate Shopping Centre Enter off Overland Drive, near Princes Highway, 3805 Narre Warren, VIC, AU
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I usually have a great experience with mycar fountain gate, however the manager was about 20 minutes late on Saturday morning. There was a line of people and it took an additional 15 minutes to drop o... Ver mais
A empresa respondeu
The entire team is super friendly and do an amazing job. My second logbook service here and they are spectacular. Highly recommend! They take the time to explain everything being done and they can do... Ver mais
The team at Mycar Fountain Gate were very friendly to deal with and thorough in the servicing provided, identifying issues that could have proved very costly if left unchecked and kept me updated ever... Ver mais
I was nervous going in after being screwed around by other mechanics. Staff were friendly and supportive, gave me a list of what will need to be done on the spot and in the future with a guide plan... Ver mais
Escrito pela empresa
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Fountain Gate Shopping Centre Enter off Overland Drive, near Princes Highway, 3805, Narre Warren, VIC, Austrália
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They listened to concerns with car and made it ready when asked for a bit earlier in the day
Great service.
Car dropped service done small sent for pickup within a few hours.
Customer service is exceptional
Took a little longer than it should but only because they were short staffed. But the job was done well and the tyres feel great on the road. The manager was respectful and the price was good. Thank you MyCar.
Polite and accommodating and I had a flat tyre, As I purchased these through Mycar it was also free
Mycar tyre and Auto did an outstanding job on my vehicle. They completed a full major service and repaired all the brake components.The teams was very professional and clearly experienced- they took the time to explain the work needed and kept me informed throughout the process. After the service, my car felt noticeably smoother and safer to drive. I highly recommended Mycar Tyre and Auto.
Communication between us good, easy drop off and pick up and friendly staff.
Great, honest team at myCar Fountain Gate that actually look after their customers and do the right thing. Chris is a really great manager there.
Great customer service, very convincing communication about repairs undertaken, thanks to Chris , Logan for their service, regards :)
Great customer service and accommodating when I explained I had to work unexpectedly
Service was very friendly, helpful and informative. Job was done on time and according to the quote. Two extra jobs were recommended and which we accepted be done. Terrific overall.
I was completely impressed with Logan and Chris and their professionalism and customer service.
Has a RWC attended to. It was all dealt with very smoothly and the one hiccup was well sorted. Clean well organised workshop and friendly staff. Would highly recommend
All staff very efficient and knowledgeable.
They've very friendly and efficient. I had limited time only, due to my circumstances . They made sure they met my expectations.
Thank you team
Won't take my car anywhere else now. They always do a great job!
I had called before and explained that my car needed a service, the car was misfiring, slowing down, wipers not cleaning properly and boot sometimes not standing open and closing suddenly. While dropping the car to mycar shop and as I was asking them that they forgot to unlock the wiper jet during last service he said they will look into it and will charge half hour labour for it. When I said why because i clearly remember him saying you can do it for yourself as it is 5 minute job. He very rudely said no one works for free. Anyways they said they will give me a call after they do a thorough inspection around 12 and we will go from there. No call came. Around 2.50 I went to pick my car. They said we could not find any problem of misfiring, we could not find replacement washer jet, just gave me an invoice quoting around 750 dollars to look for potential cause of misfiring but still said we are not sure if it will fix it. I was literally shocked as they couldn't not see and find a problem, even made an attempt to fix it as the problem was clearly there. Next day I went to couple of mechanics who after driving for couple of minutes could clearly see a problem and have asked me what they can do to fix it.
At least they made an attempt to listen to me and my problem as the car was clearly musfiring. That guy was just rude and terrible and I think only want dollars without any work and is just good to deal in tyres and nothing else. This was my third year coming to your shop and also the last time. Hope you can look into it and do something about it and give some proper training to the staff om how to fix a car
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