mycar Tyre & Auto - Hallam Avaliações 95

Bad customer service and untrustworthy mechanics

The staff were very professional and helpful.

My Tyre repair was dealt with quickly and on the spot.
Mechanic was helpful and had me back on the road in less than 30 minutes - Excellent

Excellent service

Got my car serviced here, they did a great job I’m happy with the job they did,staff and communication was very good too. Will be back again. Thank you

I am extremely disappointed with the service I received at Mycar Hallam Tyres and Auto. As a customer, I was left waiting for more than three hours while my car sat untouched. No one checked it, no one updated me, and no one took responsibility for the delay, until the shop was closed. This level of neglect is completely unacceptable for any business claiming to provide professional automotive services.

What made the experience even worse was the behaviour of a staff member named Arsh. His attitude was rude, dismissive, and unprofessional. Instead of offering solutions or taking ownership of the situation, he repeatedly tried to shift blame, kick customer out and make all kind of excuses, and blamed Mycar company itself. I have never encountered customer service this poor, and it is shocking that someone with such behaviour is still employed in a customer-facing role.

The overall service at Mycar Hallam Tyres during this visit was far below any reasonable standard. I left feeling frustrated, disrespected, and completely dissatisfied. If this issue is not addressed promptly and properly, I will have no choice but to escalate my complaint to the appropriate commission. Customers deserve honesty, respect, and timely service — none of which were provided in this experience.

Overall it was a good experience.
From start to finish I felt like I had come to the right place & that I was receiving good honest advice & service and as such I wouldn't hesitate to return or recommend to others.

So far so good. Job well done

Knowledgeable people and friendly customer service.

best customer service and best advices all the time , thanks amr sarhan for everything really appreciated

The team at Hallam My Car were very friendly, helpful, communicative and efficient. They went out of their way to get me back on the road quickly, which was particularly important as I was part way in to an interstate road trip on my way to see my first grandchild. It was not a simple fix - I needed a new alternator, but they got in and got it done in just a couple of hours. Great service.

They have my back when i needed them. Pricings fair and service is great!

Phil was professional and friendly. Very helpful and explained clearly what needed to be done and how much it would cost before going ahead. I will be back

Great work by Phil,
Came in with the impression of needing very expensive work done and Phil explained that wasnt the case. Saved a lot of money with great service.

Helpful and prompt

Efficient. Also found my brake light not working! Good communication and always helpful.