Brilliant service. Called to get a new key for my vehicle and they arranged for someone to arrive same day, even though they had to travel slightly further than planned they didn't charge extra for th... Ver mais
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Veja o que dizem as avaliações
From start to finish excellent service,everything explained clearly ,they kept me updated as they said they would regarding times. Lovely guy who came out and was very nice to my elderly parents. All... Ver mais
Got in touch with this company after losing our car keys, they acted respectfully promptly, which was appreciated. Sam contacted me to let me know he was on his way, the job was done professionally. M... Ver mais
A empresa respondeu
Came out to program a new key, they left with the key not being able to start the car So I got the vehicle diagnosed and received an error code B2033:4A Dongle not ok… meaning there is a fault i... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
My Car Key Hero provides emergency and non-emergency Auto Locksmiths services across the UK 24/7. The best specialists provide round-the-clock service for over 90% of car models.
Informações de contato
Discovery House, NR4 6EJ, Norwich, Reino Unido
- 01603515968
- info@wevegotthekey.co.uk
- mycarkeyhero.co.uk
3,9
Muito Bom
216 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lost car key…
My son lost his car keys rang the company on the Sunday and on the Monday the locksmith came out in the morning sorted everything two new keys. Brilliant service
9 de outubro de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Hi Thomas,
We are happy to hear that you are happy with the swift service your son was provided. We are glad to be of help!
Kind regards,
Cameron
Car key
Excellent Great service from start to finish. From initial call to the key being made. Excellent
3 de outubro de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Hi Nanvuyu,
We aim to put the customer journey at the heart of all we do, I am glad you had a great experience with us.
Kind regards,
Cameron
I was desperate to get my car open
I was desperate to get my car open. I had locked my key in the car. The AA couldn’t help. I googled locksmith and a local 24/7 service came up, they assured me that a local locksmith would meet me at 10am the following morning and within 20 mins my car was open such a relieve with my keyless opening system. Thank you so much my car hero.
25 de setembro de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Dear Nicola,
Our expert locksmiths are trained to gain access in the most efficient ways possible. I am glad to hear on this occasion the service was swift, kind and effective.
Kind regards,
Cameron
Very good turned up on time very…
Very good turned up on time very quickly made me 2 keys for my van 👍
26 de setembro de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Hi Christopher,
We make a concerted effort to quick but with precision. Please give us a call if you ever have any other related troubles in the future!
Kind regards,
Cameron
I lost my car keys today my car key…
I lost my car keys today my car key hero was very quick & good value for money
26 de setembro de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Hi Angela,
Thank you for your kind review and I am pleased to hear you found our service both cost-effective and quick.
Kind regards,
Cameron
Excellent
Great service from start to finish. From initial call to the key being made. Excellent
24 de setembro de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Hi Elsa,
We really do appreciate your words and are pleased you found the entire customer journey excellent.
Kind regards,
Cameron
I recommend these to anyone my fob and…
I recommend these to anyone my fob and key had stoped working and sorted it after a few day guy how came out was very polite and chatty
19 de setembro de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Hi Jackie,
I'm glad to hear you found us to be helpful and that we resolved your situation quickly! I'm also glad to hear that our locksmith was polite and talkative!
I will happily pass this information on to the rest of the team!
Kind regards, Ashley.
Absolutely brilliant service
Absolutely brilliant service. I locked the keys inside the van and they pulled out all the stops to get a locksmith out same day so our weekend wasn’t ruined. Polite and courteous service. Thank you
15 de setembro de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Hi Rosemary,
I'm really glad to hear that we were able to resolve your issue the same day so you could continue your weekend as planned!
I shall happily pass this kind feedback on to the rest of the team!
Kind regards, Ashley.
Quick Service
I was promptly attended to after I made the payment which was very reasonable. The technician arrived within 3hrs of making my payment and fixed the problem
14 de setembro de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Hello Adewunmi,
I'm very glad to hear we resolved your situation within 3 hours!
I shall happily pass this kind feedback on to the rest of the team.
Kind regards, Ashley.
The company to go to for any vehicle key issues
The service was really quick and efficient. Keeping me in touch every step of the way. Dan gave a great customer experience and solved the issue with my vehicle there and then. Absolutely recommend if you have any issues whatsoever with a vehicle.
11 de setembro de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Hello Consumer,
I am very pleased to hear that the service provided was quick and efficient and that you were kept up to date through out.
I am really happy to hear that Dan was a wonderful locksmith for your self and that the customer experience was great. We really do appreciate that you would recommend us to others.
Thank you so much for taking the time to let us know how the service was and for the glowing review.
I shall pass the feedback on to the team and Dan for you.
Best wishes,
Jas.
Perfectionist
I was kept updated on arrival of the technician constantly so could time my day efficiently. Technician was highly skilled and effective. Although the technician was in Middlesbrough on another duty, he arrived at the mentioned time. And he unlocked my trunk professionally, no damage!
8 de setembro de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Hello Simbarashe,
I am very happy to hear about how the team has kept you updated constantly through out so you could still plan your day how you would like to.
I am also very happy to hear that there was no damage and the locksmith was very professional.
I will pass this feedback onto the team and thank you for taking the time to leave such positive feedback.
Best wishes,
Jas.
I was kept updated on arrival of the…
I was kept updated on arrival of the technician constantly so could time my day efficiently. Technician was highly skilled and effective. With a client focus and great sense of humour.
7 de setembro de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Hello there Jonathan,
I am very glad to hear you experienced fantastic service from our locksmith!
I will gladly pass this kind feedback on to the rest of the team!
Kind regards, Ashley.
Great experience with this company…
Great experience with this company phoned last night engineer Ryan came today gave me my key very professional recommendations huge
7 de setembro de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Hello there Michael,
I'm glad to hear that Ryan was able to sort your key easily and efficiently!
I shall happily pass this feedback on to Ryan and the rest of the team!
Kind regards, Ashley.
Resposta da My Car Key Hero
Hello there David,
i am glad to hear you found our services helpful and recommend us!
I will pass this information on to this rest of the team.
Kind regards, Ashley.
I had to go to my mums to ring because…
I had to go to my mums to ring because I had locked everything in the boot which is 3 mins away from were my car was parked the man was waiting for me when I got back how was that for service couldn’t have got any better fella was brilliant and only ended up 10 minutes late for work brilliant
6 de setembro de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Hello Jeanette,
I'm really glad to hear you experienced great service! I will happily pass this information on to the rest of the team!
Kind regards, Ashley.
Not the best
Was told 2-3 hours wait until a technician would arrive they took nearly 8 hours to turn up. Charged over the odds as it happened on a sunday. Company subbed out to local contractors after taking payment and then took an age to track one down. When I rang to enquire about time of arrival was fobbed off with all sorts of excuses. Given names of technicians which changed between calls and the arrival time kept extending. Eventually when technician turned up they were proficient and got in within minutes. I would try and find an independent locksmith rather than go with this company. They are simply a middleman and cannot reliably get a technician to you within a reasonably timescale as they are using subcontractors which they engage after you pay them. Once you press go you will not get a refund no matter how poor the service. Happy they got in to car and did so within there terms but had I known the actual timescales I would have got a next day service and saved £100.
27 de agosto de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Good afternoon,
Thank you for your review, I am happy to look into this for you. Please feel free to contact me on 01603515968 or email complaints@soterps.com
Kind regards,
Kayleigh
The young guy was amazing!
The young guy was amazing!! A bit expensive-that’s you price you pay for loosing your keys I suppose. Was with me within a couple of hours!! Lovely guy 10 out of 10.
8 de julho de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Hello there,
I'm very glad to hear our locksmith resolved your situation within a few hours and he was pleasant during his service with you.
I will gladly pass this feedback on to the rest of the team.
Kind regards, Ashley.
Citroen C1
I rang up about my key being stuck in the key hole of my Citroen, the guy didn’t ring me before arriving but once he was here he managed to free my key, make me a new one and program it, he did this with minimal damage. Would definitely use this company again if I was ever in this situation again, would highly recommend
31 de agosto de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Hello Zaneta,
I'm glad we were able to resolve your situation!
I will pass this feedback along to the rest of the team.
Kind regards, Ashley.
Prompt and efficient service
30 de agosto de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Hello Roger,
I'm very glad you experienced prompt and efficient service! We try and get people back on the road as quickly as possible and I'm glad this happened for you!
I will pass this feedback on to the rest of the team.
Kind regards, Ashley.
Rapdi and efficient!
Fantastic and helpful response on contact. Approx time given which was adhered to. Engineer contacted us on route and swiftly produced new programmed key. Excellent service.
29 de agosto de 2023
Avaliação não solicitada
Resposta da My Car Key Hero
Good morning Sasha,
I'm delighted to hear that you had a fantastic and helpful experience with the service! It's wonderful that the team provided timely assistance and efficiently produced a new programmed key for you.
Kind regards, Ashley.
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