My experiance with jessie from fitst contact was amazing he listened to what i wanted and explained how he could help he made me feel that i wasnt alone after the call i felt as if a weight was taken... Ver mais
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Veja o que dizem as avaliações
They made me feel comfortable, they took their time to understand my situation and what led me to contact them. They were incredibly helpful and went through all of my options with me making sure to c... Ver mais
A empresa respondeu
The staff that assisted me was absolutely brilliant. Explained everything concisely and properly allowing me to make an educated decision. very smooth and very polite. I don’t remember the man that he... Ver mais
A empresa respondeu
Very in-depth with information gathering.The advisors work with you to explore the best possible options to reduce your overall debt. They take away the stress and worry of trying to reach a mutually... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
My Debt Plan is one of the UK’s leading providers of Individual Voluntary Arrangements (IVAs) and debt solutions, committed to helping people regain control of their finances and reduce the stress of unmanageable debt. We understand that debt can feel overwhelming. Our friendly and knowledgeable advisors take the time to listen, explain every step of the process, and create solutions that are realistic and manageable. We pride ourselves on our transparent approach, treating every client with respect, care, and professionalism. More than just a debt solutions company, we aim to empower people to take control of their finances, achieve peace of mind, and move towards a debt-free future.
Informações de contato
2nd Floor Blenheim Court, SK8 2JY, Cheadle, Reino Unido
- 0161 660 0411
- mydebt-plan.co.uk
4,7
Excelente
528 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 73% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
All the advisers have been loverly and…
All the advisers have been loverly and extremely helpful throughout all stages of this process
6 de agosto de 2026
Avaliação não solicitada
Recommend
I was recommended by a friend and Abbie helped me by recommending different solutions and helped me understand what the process would be
6 de agosto de 2026
Avaliação não solicitada
Resposta da My Debt Plan
Hi Lilly,
Thank you for sharing your feedback.
We're pleased to hear that Abbie took the time to explain the different options and make the process easy to understand.
We'll be sure to pass on your kind words and we really appreciate your recommendation.
Thanks,
My Debt Plan Team
This has been brilliant very friendly…
This has been brilliant very friendly and understanding people they don’t judge you they just help you get the help you need
5 de agosto de 2026
Avaliação não solicitada
Awesome people
I spoke with a guy called jake to begin with he was so nice and understanding. Made me feel at ease and not judged me he passed me onto a guy called Nathan, again he was very understanding , none judgemental and showed empathy as did Jake. They made the calls easy by asking me to send all letters via WA. Nathan kept in touch and was only a msg away. Im still going through my Iva waiting for acceptance. I have my everything crossed as i feel this could be finally a new chapter to mine and my kids lifes. Thank you
31 de julho de 2026
Avaliação não solicitada
Resposta da My Debt Plan
Hi Kimberley,
Thank you for sharing your experience.
We're so pleased to hear that Jake and Nathan made you feel comfortable, supported and never judged throughout the process.
It's great to know they were able to make things easier and keep you informed along the way.
We really appreciate your trust in My Debt Plan.
Thanks,
My Debt Plan Team
I was pleased with the timely manner in…
I was pleased with the timely manner in which explanations and options were clarified. Portia was excellent and her communication skills are very effective
4 de agosto de 2026
Avaliação não solicitada
Resposta da My Debt Plan
Hi Kath,
Thank you for taking the time to leave your feedback.
We're pleased to hear that Portia provided clear and timely explanations and that you found her communication so effective.
We'll be sure to pass your kind words on to her.
Thanks,
My Debt Plan Team
Very helpful and insightful
Very helpful and insightful helping me take the first step to becoming debt free. Did not feel judged and did feel listened too. Service and staff are very nice recommend to anyone struggling with debt
22 de julho de 2026
Avaliação não solicitada
Resposta da My Debt Plan
Hello,
Thank you for your kind words.
We're pleased to hear that we could help you take the first step towards becoming debt free and that you felt listened to and supported throughout the process.
Helping our clients without judgement is at the heart of what we do. Thank you for your recommendation, and remember we are here to support you every step of the way.
Thanks,
My Debt Plan Team
Really helpful and take the time to…
Really helpful and take the time to help you to understand everything in detail.
22 de julho de 2026
Avaliação não solicitada
Resposta da My Debt Plan
Hi Sarah,
Thank you for taking the time to leave us a review.
We're glad to hear that our team took the time to explain everything clearly and helped you understand your options in detail.
We appreciate your feedback and are pleased we could support you.
Thanks,
My Debt Plan Team
Easy to talk to and very helpful person
21 de julho de 2026
Avaliação não solicitada
These guys have been super helpful
These guys have been super helpful, every step of the way. Not only helping me with my debts, but assisting me when it comes to gathering information from my computer which I’m useless at. Umar & Barchi have been amazing! I’d recommend these guys to anyone that’s fallen on hard Financial Times.
21 de julho de 2026
Avaliação não solicitada
Resposta da My Debt Plan
Hi Mr Townsend,
Thank you so much for your thoughtful review.
It's fantastic to hear that Umar and Barchi were able to support you every step of the way, not only with your debt solution but also with the extra help you needed along the way. We'll be sure to pass your kind words on to them.
Thank you for your recommendation and for trusting My Debt Plan to support you on your journey.
Thanks,
My Debt Plan Team
Easy to understand advice ,
Easy to understand advice ,, easy to talk to,, didn't make me feel like a failure
21 de julho de 2026
Avaliação não solicitada
Resposta da My Debt Plan
Hi Carl,
Thank you for your feedback.
We're so glad to hear that you found our advice easy to understand and that our team made you feel comfortable throughout the process. We're pleased we could support you.
Thanks,
My Debt Plan Team
Ignore every email sent if you call…
Cherele Ignores every email sent she's useless and doesn't care one bit needs sacking....if you call just someone on the end of the line that does not speak a lick of English they do not care one bit about you avoid at all costs seriously....as for there reply below it's lies takes them forever to reply so ignore what they say I'm telling the truth I can prove it with dates emails are sent
10 de julho de 2026
Avaliação não solicitada
Resposta da My Debt Plan
Hi Lee,
We're sorry to hear that you're dissatisfied with your experience, as this is not the level of service we aim to provide.
Having reviewed your case, we can see that we've responded to your enquiries throughout, most of those within one day, and have been working to address the questions you've raised. As multiple email chains were created covering the same topics, this unfortunately made communication more difficult and delayed our ability to respond as efficiently as we would have liked.
We're committed to resolving your concerns and ask that future correspondence is kept to a single email thread so we can provide clearer and more timely support.
We take all feedback seriously and remain happy to assist with any outstanding queries.
Thanks,
My Debt Plan Team
Really polite and Excellent service
Excellent service , very helpful and clear with the information they present ,, I am now finally feeling a bit of a lift thank you..
14 de julho de 2026
Avaliação não solicitada
Resposta da My Debt Plan
Hi Cheryl,
Thank you for your lovely review.
We're delighted to hear that you found our service helpful and that everything was explained clearly. It's wonderful to know you're starting to feel a sense of relief. Thank you for trusting us to support you, and we are here to support you every step of the way.
Thanks,
My Debt Plan Team
So helpful made things so easy
So helpful made things so easy
14 de julho de 2026
Avaliação não solicitada
Porche & Nathan were amazing at…
Porche & Nathan were amazing at explaining everything in depth. Couldn't be happier with my experience!
14 de julho de 2026
Avaliação não solicitada
Resposta da My Debt Plan
Hi Troy,
Thank you for your kind review.
We're delighted to hear that Porche and Nathan took the time to explain everything thoroughly and made your experience such a positive one. We'll be sure to pass on your kind words to them. Thank you for taking the time to share your feedback.
Thanks,
My Debt Plan Team
I like to say is been professional…
I like to say is been professional explain to me the all the option was offer to me. And I am happy with that. They help me a lot
14 de julho de 2026
Avaliação não solicitada
Resposta da My Debt Plan
Hi Lefteris,
Thank you for your review.
We're delighted to hear that our team explained all of the options available to you in a professional and easy-to-understand way. It's wonderful to know you felt supported and that we were able to help you.
Thanks,
My Debt Plan Team
Well first I would like to say thank…
Well first I would like to say thank you Astyn for the very professional support and advice given, this is a very straightforward process well delivered, I couldn’t recommend this service enough. Thanks for everything
10 de julho de 2026
Avaliação não solicitada
Resposta da My Debt Plan
Hi Lee,
Thank you so much for your wonderful review.
We're delighted to hear that Astyn provided you with professional support and advice, and that the process was straightforward and well explained. We'll be sure to pass your kind words on to Astyn.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Thanks,
My Debt Plan Team
Excellent service
Excellent service , very helpful and clear with the information they present
8 de julho de 2026
Avaliação não solicitada
Resposta da My Debt Plan
Hi Craig,
Thank you for your kind review.
We're pleased to hear you found our service helpful and that the information provided was clear and easy to understand. We appreciate your feedback and are glad we could support you.
Thanks,
My Debt Plan Team
Can’t recommend this company enough
Can’t recommend this company enough. This morning I was at rock bottom but I feel so much better now. All the staff I spoke to were amazing and didn’t make me feel ashamed or worthless like I have been feeling. I feel I can breath again
8 de julho de 2026
Avaliação não solicitada
Resposta da My Debt Plan
Hi Gill,
Thank you so much for your heartfelt review. We’re incredibly pleased to hear that our team was able to support you during such a difficult time and help you feel more positive about the future.
We understand that asking for help with debt can feel overwhelming, but you should always feel listened to, respected, and supported. We’re so glad you felt comfortable speaking with our team and that you can now breathe a little easier.
Thank you for trusting us to be part of your journey.
Thanks,
My Debt Plan Team
Awful service
Awful service. Tried to cancel my IVA due to having funds available and was hung up on every time I called for support, until I withheld my number...then conveniently the call ended when I spoke to someone and said who I was. They told my banks about the IVA before it was approved so my accounts were all blocked. All it would have taken is a call from them to say I was not subject to an IVA anymore, however this was obviously too difficult for them to do.
Very dissatisfied with the level of care and support I received.
3 de julho de 2026
Avaliação não solicitada
Resposta da My Debt Plan
Hi Carla,
We're sorry to hear that you feel this way and that your experience did not meet the standard of service we aim to provide.
We appreciate how stressful this situation must have been, particularly with concerns around your bank account and your IVA application. Having reviewed your case, we can see that our team did attempt to contact you and arranged callbacks while your usual advisor was unavailable. We also explained that, due to the stage your IVA application had reached, there were aspects of the process that were out of our control and that could not be stopped immediately.
We understand that this will not have changed the frustration you experienced, and we're sorry that you were left feeling unsupported. Your feedback has been shared internally so we can continue to improve our communication during situations like this. If there is anything further you'd like to discuss, please don't hesitate to contact us directly.
Thanks,
My Debt Plan Team
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