My Finance Club Avaliações 

I contacted My Finance Club almost two weeks ago, before my payment was due, to explain that I had been significantly underpaid by my employer and was experiencing temporary financial difficulties. I proactively reached out to request forbearance and discuss my options.

Despite this, I have received no acknowledgement or response to my request. Instead, I continue to receive emails warning me about increasing interest and advising me that I need to make a payment, with messages suggesting that I haven't contacted them.

I find this particularly frustrating because I made the effort to contact them in advance, rather than simply missing a payment without explanation. When someone is experiencing financial difficulty and actively trying to communicate with their lender, the least they should expect is acknowledgement and a clear response.

I appreciate that I remain responsible for my debt, but communication and appropriate support are especially important when customers explain that they're struggling financially.

My experience so far has been disappointing, and I would like My Finance Club to acknowledge my original request and respond to the circumstances I've explained.

Don't normally have any issues. Yet recently customer service has been absolutely atrocious I've contactes them multiple times and had no response. Not impressed at all

seems like they ignore any contact with the online form and will email ypu saying that your loan is overdue. I contacted them numerous times and they still havent responded to me about the repayment plan I suggested to them

No Fuss, Efficient, Transparent, First Class Service!! Easy To Fill In Application. I have been A My Finance Club Customer For Several Years. Would Recommend Always

Very easy to deal with. No massive forms to complete. Quick decision and transferred in minutes. Have used before with no problems.

Easy to do nothing difficult good company

Really easy to set up. Very quick. Informative. Good value. Have helped me on numerous occasions.

Great service, nice and simple and a great help when the unexpected happens

As a customer I find it very easy to apply and receive and pay back my short term loans, website is easily accessible and customer service is spot on when I contact them via phone.

I am extremely disappointed with my experience with My Finance Club.

I have contacted My Finance Club numerous times regarding my account. I have emailed several times, submitted multiple queries through the contact facility on their website, and have also spoken with them using Relay UK. Despite these repeated attempts to communicate, I have received no proper written response to my previous contacts.

I have also already paid my £211.20 instalment, on the same day I received my money, as I had committed to doing. I have evidence of this payment and can prove that I made it.

Despite this, I continue to receive repeated emails and SMS messages telling me that I have missed a payment, that I am behind, and that I urgently need to contact them. Their latest communication even requested payment of £492.90 and warned about the consequences of overdue payments.

This has caused me a significant amount of anxiety, worry and stress. I am also currently working with PayPlan under a Debt Management Plan and am actively trying to deal with my financial situation responsibly.

What I find particularly frustrating is that I have repeatedly tried to communicate with My Finance Club, yet I have not received proper written responses to those previous contacts. Instead, I continue to be chased.

I have now reached the point where I have told them clearly that if this continues without the matter being properly investigated, I will pursue the matter through their formal complaints process.

I genuinely hope My Finance Club will investigate what has happened to my payment, review my previous communications and stop treating an instalment I have already paid as missed.

This experience has been extremely stressful and disappointing, and based on my experience so far, I cannot recommend My Finance Club.

A fast and straight forward service. Easy to use & reliable.

Impossible to contact if there are any issues with your payments causing them to add on ridiculous fees which you cannot pay, definitely not a company anyone should trust.

Thanks great work

Really helpful and quick to reply

They are using tricky method with your unsaxesfull payments to charge more without reason and without to contact you properly for any issue. EXTRA NO LEGAL CHARGES FROM NOWHERE WITHOUT TO BE YOUR FAULT.... DON'T TRUST.... AND DON'T PAY THEM THE EXTRAS. LET THEM GO TO THE COURT......

Doesn't even deserve 1 star please stay clear dose not let you access your account. Contact with then is only by adding interest. Dose not give you mobile number pin code. To access your account. Stay away.

I paid my monthly agreement amount early and got charged more money for doing so now they keep adding money on top of the rest that I owe worst loan company ever do not go with these I’ve been trying to get hold of them and sending them messages but they are just ignoring me

Applied , received message saying accepted and funds sent. Funds not received . No replies to messages. Not great

Got accepted got txt saying funds sent should get in 15 mins nearly 3 hours later still nothing an cant get hold of anyone to see whats going on

Easy application fast payout