Am in a remote area so made the initial enquiry online. This initiated a phone call from My Mate John’s Furniture, an order was placed, paid for via internet banking and delivery was within a week. Co... Ver mais
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I have made two recent purchases at My Mate John and I usually buy most of my furniture there. Recently I’ve bought two sofas and a tub armchair. These are good quality at a very reasonable price. I u... Ver mais
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Good quality furniture great service quick delivery. Only complaint too much packaging had to take it all to the dump.
A empresa respondeu
from start to finish, the experience was great. we moved to the area without much furniture so we bought online and hoped for the best. As soon as we walked in the door to do our collection, the team... Ver mais
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Detalhes da empresa
Escrito pela empresa
John Williamson opened the doors to John's Furniture Warehouse back in 1990 and he and his family have been serving the good people of Dunedin and Otago ever since. Over the years My Mate John's has built a solid reputation based on two simple principles: value and service. No one buys bigger or carries more stock than John and that’s why he can offer immediate delivery at a lower price. Today John’s Furniture Warehouse is the biggest independent furniture and bed store in the South Island and sells to customers nationwide!
Informações de contato
25 Stafford, 9016, Dunedin, Nova Zelândia
- 03-4790088
- sales@mymatejohn.co.nz
- mymatejohn.co.nz
4,9
Excelente
268 avaliações
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Not a happy customer from order and still…
Over a week from order and still waiting for delivery.
Delivery company text and said it would be delivered this afternoon. After a no show , no communication and nit answering my calls or messages, I had to call from a different number to get them to answer. I was given excuses and It won’t be delivered for another 2 days.
No I do not recommend
9 de outubro de 2024
Resposta da My Mate John's Furniture Warehouse
Good morning Paula. We are incredibly sorry to hear of the poor service from the carrier team that we entrust our deliveries to. They have certainly dropped the ball on this occasion with the lack of communication, which is highly unusual, so we will be doing our best to get to the bottom of why this occurred.
Unfortunately, we do not have our own delivery company so do rely on a third party to deliver on our behalf (within 5-10 working days) and apologise for both the inconvenience and lack of response you had from them. Had we been aware of the situation, we would have certainly chased them up on your behalf.
We do hope that you enjoy your order when it does arrive and if we can be of any further assistance, please don’t hesitate to contact us directly.
Quick Turn Arround
Very quick turn around from purchase via finance and delivery less than a week! Communicated well with updates!
8 de outubro de 2024
Resposta da My Mate John's Furniture Warehouse
Hi A, thank you for your fantastic feedback! We're so glad to hear that the entire purchasing process was quick and efficient for you. If you need anything else, don’t hesitate to reach out!
The service I received was excellent
The service I received was excellent. And I am very happy with my purchase. thank you
29 de setembro de 2024
Resposta da My Mate John's Furniture Warehouse
Thank you Marie for your lovely feedback! It’s always wonderful to know our customers are satisfied! :)
Resposta da My Mate John's Furniture Warehouse
Hi Nicola thank you for your great feedback! We're so glad to hear that the process was quick and easy. Hope to help you again soon!
Resposta da My Mate John's Furniture Warehouse
Thank you Sheryl for taking the time to post a positive feedback. We’re thrilled to hear that you enjoyed our service and love our products. Your recommendation means the world to us! If you ever need anything else, don’t hesitate to reach out.
Great Service
A great product ( 2 seater dining suite) at a great price and very easily obtained through click-and-collect on line, with pick up available within the hour.
15 de setembro de 2024
Resposta da My Mate John's Furniture Warehouse
Hi Ian, thank you for your fantastic review! We're thrilled to hear that your online purchasing experience was quick and easy. If you need anything else, we’re here to help!
The lady from the Dunedin store was…
The lady from the Dunedin store was very patient and helpful when I could get my QCard to work and she did it all for me over the phone and it also arrived when it was supposed too
10 de setembro de 2024
Resposta da My Mate John's Furniture Warehouse
Thank you Michelle for sharing your experience! We’re so glad to hear that our team member was able to assist you patiently and get everything sorted over the phone :)
Fast service received in good condition…
Fast service received in good condition highly recommend Mymate John
8 de setembro de 2024
Resposta da My Mate John's Furniture Warehouse
Hi George, thank you for the great feedback! We're glad to hear that you received fast service and that everything arrived in good condition. Your recommendation means a lot to us, hope to help you again soon :)
Great service
Easy to order online, prompt delivery! Friendly staff arranging delivery, and good guys dropping it off.
Really good bed and a really good price
26 de agosto de 2024
Resposta da My Mate John's Furniture Warehouse
Thank you Lane for your fantastic review! We're so glad to hear that the online ordering process was easy and that our team made arranging the delivery smooth and hassle-free. Enjoy your new bed!
Excellent service from these guys as…
Excellent service from these guys as always.
The bed that I purchased online wasn’t the one my grandson wanted when we went to collect! The staff were more than happy to allow us to upgrade the mattress to what he had wanted. Couldn’t thank them enough for allowing this especially at sale time!
8 de setembro de 2024
Resposta da My Mate John's Furniture Warehouse
Hi Keanu, thank you so much for your kind words and for taking the time to share your positive feedback! We're thrilled that our team was able to assist you and help your grandson find the mattress he wanted. Ensuring you're completely satisfied with your purchase is always our top priority. We truly appreciate your support and look forward to serving you again in the future!
It was great having two guys to…
It was great having two guys to help.great service
1 de setembro de 2024
Resposta da My Mate John's Furniture Warehouse
Thank you Barbara for your feedback! We’re so glad to hear that the service and assistance from our team made your experience a positive one. We're always here to help!
The staff very friendly and helpful 😊
1 de setembro de 2024
Resposta da My Mate John's Furniture Warehouse
Hi April. We’re glad to hear that our staff were friendly and helpful. We always aim to provide the best customer experience, and it’s great to know we’ve hit the mark. Thank you!
Over the years I have purchased a lot…
Over the years I have purchased a lot of my furniture from MY Mate Johns and I am happy with all my furniture. The furniture is really great.
20 de agosto de 2024
Resposta da My Mate John's Furniture Warehouse
Thank you Judy for being such a loyal customer over the years! We’re so happy to hear that you’ve loved all your furniture from us. Your continued support means the world to us, and we’re thrilled that we’ve been able to provide you with great pieces each time.
Positive feedback - Oslo Lowboy - 6 Drawers
I recently purchased a set of drawers, and I’m really impressed with the quality. The craftsmanship is top-notch, sturdy, and well-built. In addition to the great product, the delivery team was fantastic, professional and handled everything with care. Overall, a wonderful experience!
28 de agosto de 2024
Resposta da My Mate John's Furniture Warehouse
Hi Matt. Thank you so much for your kind words! We’re thrilled to hear that you're impressed with the quality of your new Oslo range and that the delivery team made the experience even better. Your satisfaction is our top priority, and we’re glad we could provide you with a wonderful experience. Enjoy your new drawers!
Resposta da My Mate John's Furniture Warehouse
Thank you Sharon for your feedback! We're glad you had a great experience. Clear and effective communication is something we strive for, and we're happy it made a positive difference for you. Hope we can help you again in the future :)
Resposta da My Mate John's Furniture Warehouse
Thank you N for your purchase and for taking the time to post a positive review :)
Happy with the whole process from ordering to delivery …
It was easy to order .when I rang to organise delivery .The woman on the phone was very friendly .The couch arrived when it was supposed too and it was easy for me to unpack and put the legs on .So very happy with purchase 😁
6 de agosto de 2024
Resposta da My Mate John's Furniture Warehouse
Hi Susan, thank you so much for your wonderful feedback! We're thrilled to hear that your experience with us was smooth and enjoyable. It's great to know that our team was able to assist you and that you found the assembly of your new couch easy. Hope we can help you again in the future :)
Ordering was really simple
Ordering was really simple, got a great deal, customer service was A+, and my order was delivered quicker than expected and as promised.
21 de julho de 2024
Resposta da My Mate John's Furniture Warehouse
Thanks KJP for taking the time and post a positive review. We are pleased your experience was great :)
Good service, slack delivery
Good service, however delivery unable to give an appropriate time of arrival, not even am or pm. I waited in the whole day and delivery wasn't until 6pm. Please, please at least give customers morning or afternoon. Very frustrating.
28 de julho de 2024
Resposta da My Mate John's Furniture Warehouse
Hi Carl, we apologise for the poor delivery experience. Whilst we understand the frustration, our deliveries are booked through a separate furniture moving company that manages its own schedule. We do our best to accommodate delivery requirements, and we're sorry that it fell short this time. We appreciate your feedback as we strive to improve our customers' experience.
Great service, would recommend
Excellent communication and service with prompt delivery.
21 de julho de 2024
Resposta da My Mate John's Furniture Warehouse
Thanks Toni for giving us positive feedback. Happy to help you again soon ;)
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