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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I never knew this was even possible. I'm moving in deposit free and couldn't be happier! It's 2 weeks before Thanksgiving and the government has shutdown, paying the deposit would have made my Holiday... Ver mais

Avaliado com 1 de um total de 5 estrelas

Their support is some of the worst I have ever experienced on an online service. Their response time through the chat is horrific. There is no way to contact them other than the chat and email. I h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had never heard of this company but it was very helpful. I was able to move in without paying a full deposit and now I can pay for moving services since we’re moving from another state. Very conveni... Ver mais

Avaliado com 5 de um total de 5 estrelas

I genuinely love Obligo. Moving made so easy. Before you apply just make sure you do have the amount of your deposit in your account in order for them to verify that you could handle the deposit on yo... Ver mais

Detalhes da empresa

  1. Administrador de propriedades

Escrito pela empresa

Obligo


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

174 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Unreliable system that forces you to pay hefty fees

We had to use Obligo to pay for rent and deposit. The system offers two payment options, either payment through bank wire which is free or by credit card which entails a 2 to 3% fee. We wanted to avoid the fees since the amount was high and pay with a bank transfer but the system got stuck and we were in an endless loop of verifying our account, which we did over and over.
Upon contacting Obligo support, they said it was a technical issue and opened a ticket. We told them that we had to urgently make the payment or else we would lose the apartment as our leasing agent was getting impatient.
Obligo told us first that the problem would be fixed the same day, then they said it would be fixed the next morning and when we asked for a timeline, they just went silent.
We were eventually compelled into paying by credit card and had to pay close to 400$ because of their incompetence.
The worst part is that after Obligo ignored our question about when the problem would be solved, they sent us an email congratulating us on making the payment even though the problem we reported and for which a ticket was opened was never solved.

Bottom line, Obligo offers the option of payment for no fees but the system breaks down and they don't care. it's extorsion at its finest. Their support service seems to be managed by bots so you feel like you are talking to a wall. We were offered an apology for our "inconvenience" and were told that "We will definitely reflect on your feedback and this would help us to provide a better experience to renters and our partner landlords". I don't care, we lost almost 400$ because of your incompetence. If you can avoid Obligo when paying your deposit, do it.

UPDATE: Obligo reached out to us and refunded us the credit card fees in the form of a eGift card. It was done very quickly, we appreciated that.

4 de abril de 2023
Avaliação não solicitada
logotipo da Obligo

Resposta da Obligo

Hi Christian,

We sincerely apologize for the delay you experienced in receiving support and for the inconvenience you encountered in trying to make this payment via your bank account. A Customer Service representative from Obligo will be reaching out this morning to provide you with full compensation for the credit card processing fees you incurred.

We did want to provide some additional information regarding your concerns. All payments initiated through the Obligo platform are processed via third-party payment service providers, to whom the entirety of your credit card fee was paid. We provide ACH and credit card payment options to allow a renter maximum choice in their payment obligations, and regret that we were unable to provide that flexibility here in a timely manner. We hope that our reimbursement of the processing fees resolves your concerns, but we are always available to answer any remaining questions or to receive additional feedback. Thank you.

Avaliado com 4 de um total de 5 estrelas

The process is quick and easy

The process is quick and easy. Honesty really didn't think it was going to work but it did and there is more then one option, they really try and get you set up.

31 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible scammy company that I will NOT…

Horrible scammy company that I will NOT use again. I used this company upon the referral of Common Living Inc., the property that I was moving into. An entire year after moving out of said property due to multiple issues, I was contacted by Obligo who stated that I owed them a security deposit. When I reached out to Obligo, they admitted that they had no record that I owed them anything but because Common Living told them I owed money, they had no choice but to accept their word. Even after I presented a court judgement against Common proving that not only did I not owe Common any money, but that they, in fact, owed me thousands of dollars in damages, Obligo stated that there was nothing they could do as they did not "want to get in the middle of anything" and they could only listen to the landlord when it came to matters such as these. For months I had to deal with calls and emails threatening to ruin my credit. They only went away when Common lost their appeal against me in small claims court.

26 de fevereiro de 2023
Avaliação não solicitada
logotipo da Obligo

Resposta da Obligo

Hi PB,

We’re truly sorry that you didn’t have a positive experience using Obligo. We strive to provide transparent and empathetic service to every customer, and to do the best we can with the information we have in our possession at the moment.

When you moved into your home and selected our deposit-free service, you were able to skip paying an upfront cash security deposit, but remained accountable for any damages or other obligations under your lease. Only your landlord has the ability to enter such charges, and Obligo forwarded the amount of those charges to your landlord at the time they were made.

You maintained the right to dispute those charges directly with your property or via a small claims court and to pause repayment to Obligo. When your appeal was completed last year, we cleared your charges and removed you from all billing communications.

We do appreciate your feedback - if you have any additional questions or concerns about your Obligo account, please feel free to contact us at support@myobligo.com.

Avaliado com 5 de um total de 5 estrelas

Effortless Onboarding and Professional Service

We have had the pleasure of using Obligo's services and we must say, their onboarding process is seamless. From start to finish, we are guided by their professional team who is attentive to our needs throughout the entire process. The interdependency of tasks is automated, making the whole process even smoother. As a result, we are pleasantly surprised by how easy it is to estimate the work required to have this process included on our end.

Although this might not be the case for everyone, Obligo's interweaving process works extremely well for us. Additionally, having a company that can provide tenants with options is always a plus. Overall, we are impressed with Obligo's service and highly recommend them

2 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Malicious scam company designed to help…

Malicious scam company designed to help landlords steal tenant security deposits even more easily than usual.

18 de setembro de 2022
Avaliação não solicitada
logotipo da Obligo

Resposta da Obligo

Hi Sam,

We’re truly sorry that you didn’t have a positive experience using Obligo. Our team will be reaching out to follow up on our previous conversations and resolve your concerns right away.

Our mission is to build trust between landlords and renters, making the rental process easier for all parties. With a traditional deposit, residents pay a large sum in advance, before there’s any reason for paying such an amount. With Obligo, residents only pay for damages if your property submits a charge at move-out.

We apologize for any confusion and please know we're reaching out to answer any questions you may have.

Thank you,
The Obligo Team

Avaliado com 5 de um total de 5 estrelas

Revolutionizing the Rental Process: A 5-Star Review of Obligo

As a property management company, we have had an outstanding experience partnering with Obligo. Their innovative platform has allowed us to offer our tenants a better way to approach security deposits, making the rental process smoother and more accessible for all parties involved.

Our tenants have praised Obligo for their simple and straightforward signup process and responsive customer service team, who is always ready to assist with any questions or concerns. The mobile app is user-friendly and provides tenants easy access to essential information, including lease details and payment history.

The transparency and communication that Obligo offers have also significantly benefited us as property managers, allowing us to easily manage our properties and track the progress of our tenant's payments. The elimination of traditional security deposits has also allowed us to streamline the leasing process and make it more financially feasible for our tenants.

Overall, we cannot recommend Obligo highly enough. The company's dedication to transparency, communication, and innovative thinking has undoubtedly improved the rental experience for both landlords and tenants. We look forward to continuing our partnership with Obligo and exploring new and better ways to offer our tenants the best possible rental experience.

16 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I got approved for the deposit-free…

I got approved for the deposit-free moving, that allows me to save money and furnish my new place. it comes with a small fee, but thrust me is below 15% of the actual deposit price, which is great! I would definitely recommend Obligo

10 de fevereiro de 2023
Avaliação não solicitada

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