My pace was excellent for me, I've been waiting been for years to have a formal diagnosis and finally decided to go private. I was recommended My pace. the process was seamless, I had my appointment a... Ver mais
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Veja o que dizem as avaliações
Had an assessment with Dr. Haider. She listened closely to what I was saying and empathised with me when I was describing the difficulties I had experienced in my life. Being diagnosed in my 30's was... Ver mais
Rogin, who assessed me, was not only both kind and warm, but moreover highly professional. I felt that I was in very capable hands. She was clearly very experienced, and because of this, I felt at eas... Ver mais
A empresa respondeu
Adam Fletcher made the process smooth and stress free. Adam Fletcher made me feel comfortable from the very beginning and that’s extremely important to me. If I don’t feel at ease, I find it ha... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre MyPace
Escrito pela empresa
Helpful Links
Our website ADHD Meet the team FAQs Contact us
Welcome to our profile page
Our mission is to connect you with online specialists, wherever you are, whenever you need it
We aim to empower you to navigate your mental health journey at their your pace, fostering confidence and preserving dignity along the way.
Our team is dedicated to making a positive difference in the lives of those seeking assistance, and we would be privileged to accompany you on your healthcare journey.
We would love to hear from you so that we may understand how our patients are feeling about our service.
We aim to respond to all reviews as soon as possible!
Warm Regards,
MyPace Support Team
Informações de contato
Reino Unido
- 01332416486
- support@mypaceuk.com
- mypaceuk.com
4,6
Excelente
187 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da MyPace
Thank you for your kind words. We’re so pleased to hear you found the service professional, friendly, and thorough, with the level of detail you needed. Feedback like this means a lot to us!
Rosie
I would not recommend MyPace
My experience with MyPace was brilliant until I realised my ADHD diagnosis was filled with spelling errors. As I am waiting for an NHS referral, this needs fixed as I cannot see MHS doctors trusting a report filled with errors. Have complained over a month ago with no resolution. I have stated to MyPace I will now call and email everyday until this is resolved but it is very hard to get through to them via them. My mental health is deteriorating directly due to their actions.
31 de março de 2025
Avaliação não solicitada
Resposta da MyPace
Thank you for sharing your feedback. We understand how important accurate documentation and clear communication are, and we’re sorry to hear about the concerns you’ve raised. Although some time has passed, we hope this matter has since been resolved for you.
If you are still experiencing any difficulties, please do get in touch with us directly at support@mypaceuk.com so that a member of our team can assist you.
We value your feedback, as it helps us continue to improve the service we provide.
Rosie, MyPace Support
A positive consultation
Dr Singh was warm, empathic and put our son instantly at ease. He was knowledgable and professional throughout and helped us navigate through diagnosis and offered general treatment options.
30 de março de 2025
Resposta da MyPace
Thank you so much for your kind feedback. We’re delighted to hear that your consultation with Dr Singh was a positive experience and that your son felt comfortable and supported throughout. It’s wonderful to know that you found the process professional, clear, and reassuring.
We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your lovely comments on to Dr Singh and the team.
Rosie
Very straight forward process start to…
Very straight forward process start to finish.
22 de março de 2025
Resposta da MyPace
Thank you for your review. We’re so pleased to hear you found the process straightforward from start to finish. Your feedback is really appreciated.
Rosie
Resposta da MyPace
Thank you for the lovely feedback!
Belle
Relieved and Relaxed
It can be intimidating to start a process when you don't have a clear expectation of how the process works. MyPace made it easy, gave clear updates for next steps and constant reminders to setup expectations. Dr Sanju George was empathetic to my case and listened very calmly. It is a relief to get my diagnosis.
28 de fevereiro de 2025
Resposta da MyPace
Thank you so much for your kind words. We're really glad to hear that you felt supported throughout the process and that Dr Sanju George was able to provide a calm and empathetic experience. Wishing you all the best on the next steps of your journey!
Belle
Quick and professional
Thanks Adam Fletcher for guiding me through my diagnosis. Review is only based on booking and diagnosis. Everything’s been quick and professional so far.
9 de março de 2025
Resposta da MyPace
Thank you for your review!
We’re so pleased to hear you found the process straightforward and professional. Your feedback is really appreciated.
Best wishes
MyPace Support
I find MyPace great to work with as you…
I find MyPace great to work with as you are essentially paying for the parts that you will use. They are responsive, helpful and quite quick in their responses. Also their availability is good and even early/late and in the weekends. One thing I do have to mention, and this is more the NHS's fault than MyPace (as they do warn you for this) is that my GP practice per default just denied the share care as soon as the first letter was sent to the GP.
The GP called me and told me this was because of the "NHS's red tape". Which is unbelievable for an organisation that's already struggling. However, when that happened I could continue with my MyPace medication and fast-track my ADHD diagnosis through the NHS, so there's that.
7 de março de 2025
Avaliação não solicitada
Resposta da MyPace
Thank you so much for your kind and thoughtful review.
We're really glad to hear that you've found our service responsive, flexible, and helpful, and that our appointment availability has worked well for you. We know how important it is to have options that fit around your schedule, so it’s great to hear that this has made a positive difference.
We also appreciate you highlighting the challenges with Shared Care. You're absolutely right; while we do our best to support the process, the final decision rests with each individual GP practice, and unfortunately, some are restricted by NHS protocols or local policies. We understand how frustrating this can be, especially when you're simply trying to continue the care that works for you.
We’re pleased that despite the setback, you’ve been able to continue treatment with us and that your NHS ADHD diagnosis is now moving forward.
Thank you again for sharing your experience, both the positives and the challenges. It’s feedback like yours that helps others navigate the process and helps us continue to improve.
Belle
Great staff and customer service
13 de fevereiro de 2025
Resposta da MyPace
Thank you for your wonderful feedback! We're glad to hear you had a positive experience with our staff and customer service.
Belle
U can’t call them and they don’t…
U can’t call them and they don’t respond to emails
5 de fevereiro de 2025
Resposta da MyPace
Thank you for your feedback, and I’m really sorry to hear that you’ve had trouble getting in touch , we understand how frustrating that can be.
While our phone lines are limited due to the nature of the service, our team is actively responding to calls, emails and support requests within the advised timeframes.
We do advise of our telephone lines being open between 09:00-12:00, then 13:00-15:00 Monday-Friday. Whilst our phone lines can receive high volumes of calls between certain times in the day, if you leave a voicemail the team will be able to respond to your query within 1 working day. If you would like to email us instead, we will aim to respond within 1-2 working days and we request patients please do allow the full timeframe for a response, and rest assured your messages will be picked up as soon as possible.
We’re always looking for ways to improve communication, and your feedback is appreciated. If there’s something still outstanding or urgent, please feel free to follow up via email so we can assist you as quickly as possible.
Belle
Straightforward and Professional
Was recommended MyPace for my ADHD assessment for a really well priced assessment without breaking the bank.
Pre-Assesment forms were easy to follow and fill in, and admin were always ready to answer any questions you need answering. Had to re-book multiple times and MyPace always helped me to get a different assessment time.
Super straightforward assessment was done by Dr. Kamila Haider. Assessment went very smoothly and straight to the point.
Very impressed so far by MyPace's professionalism. Just waiting for my appointment to start titration!
11 de fevereiro de 2025
Resposta da MyPace
Thank you so much for your kind words and for sharing your experience with MyPace, Cameron! We’re delighted to hear that you found the assessment process smooth and that our team was able to support you with rescheduling when needed. It’s great to know that Dr. Haider provided a straightforward and professional assessment.
We appreciate your patience as you wait for your titration appointment, and we’re here if you need anything in the meantime. Wishing you all the best on your journey, and thank you again for choosing MyPace!
Best,
Omar
Resposta da MyPace
Thank you for your kind words! We’re so glad to hear that you found our service punctual and helpful. If there’s anything else we can do for you, please don’t hesitate to reach out.
Best,
Omar
My experience was very positive
My experience was very positive. Dr Roshan was great really listened to what I had to say and was very understanding. He seemed genuinely interested in helping me and was very easy to talk to. I’m glad I booked the assessment and everything was very straightforward. Highly recommend.
4 de fevereiro de 2025
Resposta da MyPace
Hi John,
Thank you for sharing your positive experience! We're so pleased to hear that Dr. Roshan Jain made you feel listened to and supported during your assessment. It’s wonderful to know that you found the process straightforward and that you’d recommend our service.
If you ever need anything, don’t hesitate to reach out. Wishing you all the best on your journey!
Best,
Omar
Simple, easy, helpful.
The process of booking and getting the help you need is really streamlined, and the time and process of paying for the things you really need is easy to do. My doctor is really helping to guide me through the process and for that I'm really grateful.
28 de janeiro de 2025
Resposta da MyPace
Dear Lewis,
We're so glad to hear that you found the booking and payment process straightforward and that your doctor is providing the guidance and support you need.
If you ever need anything, don’t hesitate to reach out. Wishing you all the best on your journey with us!
Best,
Omar
Rocky start that was quickly rectified
Doctor didn't arrive for my appointment so it was rescheduled then unbelievably he didn't show up for my rescheduled appointment. No communication, you're just left there waiting. Frustrating because I have paid up front and have had to book time off work twice for two failed appointments.
If you're thinking of booking at mypace I would advise you do your homework and find somewhere that respects their clients.
EDIT: (I’m editing my review from an 1 star to an 3) After a rocky start Rosie at MyPace was quick to rectify the problems I had been having. I was quickly booked in with another consultant who was equally as apologetic. Rosie and Belle have been fast to communicate via phone and email to provide insurance receipts and general queries. I’m still at the start of my process with mypace and I’ll add more stars and edits of this continues successfully.
Edit 2 (April 25-updated to 5 stars) Although the start of this process was a bit of a let down mainly due to one consultant if I’m being honest, everything since that incident has been fast and professional. Can’t fault the service and id now highly recommend MyPace for their professionalism, speed and unique pricing model which breaks the diagnosis cost in to much more manageable chunks compared to their competitors.
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da MyPace
Thank you for your honest and thoughtful review. We sincerely apologise for the initial missed appointments and the frustration they caused, this is certainly not the experience we aim to provide.
We’re glad to hear that we were able to support you promptly and that your experience improved from there!
We really appreciate your updated feedback and your recommendation means a lot to us. We’re committed to continuing to provide you with fast, professional care throughout your journey.
Please don’t hesitate to reach out if you need any further assistance!
Belle
Awful experience
Awful experience. Appointment was scheduled for 12 - I waited until 12.45 before logging off as no clinician showed up! Have emailed and waiting a response to reschedule asap.
9 de fevereiro de 2025
Resposta da MyPace
I'm happy to have helped find a quick resolution for you in this matter. Once again, I'd like to apologise for this error on the doctor's part and I hope your confidence in our service has been restored.
Best Wishes,
Omar
Quick and Professional
Needed a diagnosis fast: from booking my appt to receiving a positive diagnosis it took less than a month.
I had Adam fletcher as my assessor and he sent my diagnosis report the very evening I was diagnosed. They made every step of the process very understandable, and I felt in good hands. Adam was very caring and understanding as my assessor and made me feel calm throughout. I have no complaints and would definitely recommend to anyone who finds the years long nhs waitlist daunting.
7 de fevereiro de 2025
Resposta da MyPace
Dear Emily,
Thank you for sharing your experience! We're so glad we could provide a fast and smooth process for you. It’s wonderful to hear that Adam's care and understanding helped you feel at ease. We truly appreciate your recommendation and are here if you ever need further support!
Best Wishes,
Omar
Resposta da MyPace
Thank you for your kind words! We're glad you felt supported and understood throughout the process. If you ever need anything, we're here to help!
Best Wishes,
Omar
Quick and Easy
My psychiatrist was very understanding and it was such a quick and easy diagnosis. Best money spent- especially if you want a diagnosis soon.
31 de janeiro de 2025
Resposta da MyPace
That's great to hear, thank you for taking the time to leave us a review.
Best Wishes,
Omar
Great service
Great service and always there if I need them. We have no ADHD services in NI so had no choice but to go private. Well priced services and great practioners
4 de fevereiro de 2025
Resposta da MyPace
It's great to hear that you feel supported by our service. If you need anything else you know where to find us :)
Best Wishes,
Omar
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