Mypept Avaliações 8

I am extremely disappointed with the service from Mypept.eu.

I contacted their support team regarding serious concerns about the quality of a peptide I received. I have been using peptides for about two years, so I am familiar with what a high-quality product should look like. A proper lyophilized peptide should appear as a light, fluffy, and powdery substance — not a compressed, wet-looking mass like the one I received.

This immediately raised concerns about the product’s quality and storage conditions, which is why I reached out to support in the first place. My message was clear, detailed, and polite. However, I have received absolutely no response — not even a confirmation that my email was received.

Additionally, their website claims that every purchase is accompanied by a COA (Certificate of Analysis) from an independent laboratory. I did not receive any COA whatsoever.

I also find it misleading that many reviews focus on delivery speed. People are not ordering delivery — they are ordering peptides. And in this case, the quality of those peptides is very poor.

I truly regret choosing this supplier. The only reason I ordered from them was because the store I usually buy peptides from did not have the product I needed in stock. That was a mistake, and I genuinely regret it.

When a company deals with products related to health, both quality and customer support should be top priorities. Ignoring legitimate concerns about product quality is unacceptable and raises serious doubts about the reliability and integrity of the business.

At this point, it feels like once the payment is made, the customer is simply ignored.

I do not recommend this seller to anyone.

16.04.2026 update

Update to my review:

After my initial review, the company publicly stated that they had no record of my order and had never received any message from me. However, shortly after that, they reached out to me directly via WhatsApp — which clearly contradicts that statement.

We then had a private conversation, and I was honestly surprised by the tone. Instead of focusing on resolving the issue, the communication was defensive, dismissive, and at times unprofessional — including the use of emojis like 👊, which I find completely inappropriate in a customer service context.

The discussion was largely centered around defending their position and my review, rather than addressing my actual concern about the product I received.

They also insisted that the COA is available via a QR code on the packaging. I followed their instructions and scanned the code, but it led to a 404 error page. I even recorded a video showing this and sent it to them. Their response was that they would forward it to their technical team.

At this point, there seem to be quite a few “technical issues” — missing emails, broken links — which does not build confidence.

Only after I explicitly pointed out the unacceptable communication style did the responses become more structured and professional.

I want to be fair — I am not trying to attack the company. If the communication had been handled properly from the beginning, I would have been open to resolving this situation and possibly even revising my review.

However, customer support is a critical part of any business, especially when it comes to products related to health. In this case, the way the situation was handled does not meet basic expectations.

For that reason, I am maintaining a 1-star rating based on the quality of customer service.

For those specifically looking for feedback on the peptide quality: this review will not be helpful, as I have decided not to use the product I received.

I believe this situation could have been handled very differently.