MyToolStore.com Avaliações 

In April I found myself in need of a specialty tablesaw stand system manufactured by Rousseau for an upcoming millwork installation project. After much searching, I settled on MyToolStore.com because the listed pricing was comparable to other suppliers, however MyToolStore.com carried each of the the three items I desired which their competitors did not. In the interest of keeping the order together, I placed my order on 4/6/16. Knowing that the items are specialty, I inquired if the items were in stock. Sales reps informed me that the items wee not in stock, but would ship directly from the manufacturer in 10 days to 3 weeks. Knowing that my installation would be beginning in mid-May, this would allow ample time to receive my shipment.

After several emails back and forth with a customer service representative, regarding delays in shipping I was finally informed that the item shipped on 5/13/16 (+5 weeks from placing order) and I was provided a tacking number. I received 1 of 3 items ordered yesterday on 5/18/16 (+6 weeks from placing order.) After contacting the customer service representative I was informed that there are further delays and the remaining two items would not be shipping until next week. The items ordered are part of a system designed to be used together, so the one item that I have received is pretty much useless until the remaining items arrive. If I am to believe MyToolStore.com's estimated shipping date, which is hard to believe, my order will be fulfilled around 6/3/16 (+8 weeks from placing order.) In the meantime, I have now had to make significant arrangements to have my full sized cabinet saw (~600 pounds!) delivered and brought into my jobsite.

Even without my order being completed, I would not recommend purchasing any items from MyToolStore.com. I definitely will never place another order with them!

Ryan

I purchased a product from their web store for a present and it was not really in stock. Of course they did not notify me of this until a week later when it was too late to order a replacement from another store and still have the gift be on time. Very bad experience, will never buy from them again.

I have ordered a tool case but unfortunately it was not what I really expected, since the product photo in product catalog was not very clear, so that I called the customer service to return it, the lady started to yell at me and said the owner would talk to me, she did apologize later on but still it was not a nice behavior. Then the owner called me and said he would charge me 15% restocking plus shipping back is my responsibility, because, as he claims, it is the manufacturer policy, so I asked him for a proof, he refused and after 2 days he came back and said not 15% but $15 (my tool case was $300).

This is first time that I buy tools and return them & I am charged to restocking and returning.

Reply to MyToolStore reply.


1- Your website states that only certain items are subject to restocking fees, that means not everything. However, when I checked out it did not state that this item has restocking fees.
2- You were trying to charge me 15% (the price was $300), I asked you to provide a proof from the manufacturer about this charge but you refused and said I could check my self with them. You provided this letter only after a submitted a dispute through Norton, who guarantee shopping on your website.
3- Other shopping website, such as Amazon, don't charge restocking if I bought this item from them nor for returning shipping.
4- You promised in your reply to follow up with me the following day but you did not, it was just a way to pretend you are solving the problem to save your company image without really solving it.

After ordering a couple items, I then cancelled the order but for some reason it didn't process. Ryan and his crew were understanding and emailed me return postage to ship the items back. They even called to follow up a week later. If I ever need anything again, I'm definitely going to order through these guys. Very helpful and responsive.

I was impressed by the work of Mytoolstore. I placed an order online and they coordinated shipment internationally. At one point, I made a change to the order and spoke to management directly, which helped in executing the change. Overall, a positive experience.

Very helpful, contacted manufacturer and had them fabricate what I needed with minimal backorder time.

I live in Mexico City and MyToolStore.com were very helpful making arrangements for customs and delivery. Very good experience.

They had the best price, tools arrived a couple days after purchase. I would shop here again.

I had to update my order on the fly and the person I spoke to was helpful and quick. Got my order in two days. Will use mytoolstore.com again.

after my first poor service review the owner emailed me and said I would be getting $50 back for all the troubles I've had. I was told that they would put the money back on the card I used for my purchases. Guess what? mytoolstore.com is batting a thousand! after shipping 2 orders to the wrong address they charged $50 to my card. I called and emailed the owner with no answer for hours so I called customer service. the wonderful(sarcasm) customer service person called me a liar and said that I was wrong. a few minutes later I get an email stating I am getting a $100 refund to make up for the $50 they charged me. finally the owner calls and offers to refund me more than the $100. this was yesterday and no deposit made in my account or no call from the owner on what is gonna be done. horrible service

Everything was delivered as ordered and I was kept informed during the order and shipping process.
Woods 8" power grip (N4950) really made it a lot safer to handle the glass panels we moved and will be a great safe way to handle the panels in the future.
Would recommend using MYTOOLSTORE.COM and hope to purchase from them in the future.

First time ordering with this company, and will certainly be using again in the future.

Turn around was very quick from time of order to parts at my door.
I would recommend MyToolStore.com.

Mine wasn't a large order but price was reasonable and order was here quickly.

Great product at a good price. But showed up three days after the date it was supposed to.

I ordered the wrong thread size on a pearl abrasive crack chaser..I called the next day on the job and on the phone got the rite thread size and had it the next day on the job..The next day ups was at the job with a return sticker for my return..great job guys.
Mark
Three County Concrete Restoration

I'm happy with my order. The folks at the store helped me with some pricing. Got my stuff fast. Happy camper!

This is an edited version of my previous review in which I rated Mytoolstore one star which was for the most part unwarranted. When your building a project, place orders from six different companies and five orders arrive on time but number six is MIA you tend to get upset.
Moments after I submitted my review I recieved a phone call from one of the owners of Mytoolstore not to chew me out but to find out directly from me the customer what went wrong and to let me know that my information will be taken very seriously and to apologize for my bad experience.
For this man to take time to appologize to me about what happened with my tiny order meant a LOT!
Now the following is a brief description of my experience and other reviews told a similar story so my suggestion would be to make some calls and follow up with your order.

Ordered two items, got an email that one was not in stock and would be a month to get it. I said remove that item. Three weeks later and I still haven't received second item and no information.

Needed a few tools, got em fine. Got a good price. Good job.

My husband was very happy with his new knife, it was just what he wanted. He lost his, we went on line made the purchase, arrived on time. Great Job.