As always quality products at very reasonable. Alas this time one item arrived missing a piece, in typical MyTuxedo style, the matter was rectified in a jiffy, no arguments, dramas or problems, just... Ver mais
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Veja o que dizem as avaliações
I found you after a long search and very close to the date of the event but you still managed to deliver in time as promised. The waistcoat is beautifully made - from the fabric, the finish and the d... Ver mais
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I had a timeframe & was a bit nervous if it wld arrive in time (UK to Perth, Western Australia). Customer service were very patient with me & kept reassuring me. They replied to emails very quickly.... Ver mais
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Always a worry buying clothing online, but having purchased suits and sports jackets previously, I felt that the descriptions would be accurate. The trousers purchased were exactly as per advertised m... Ver mais
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Detalhes da empresa
Escrito pela empresa
MyTuxedo offers great value men's and boys' formal wear including Tuxedos, Morning Suits, Bow Ties, Dress Shirts, Dress Shoes, Cummerbunds & accessories plus style advice and next day delivery. With a 5 star customer rating MyTuxedo is an award-winning formalwear store, offering the largest range of tuxedos, all at prices of up to 50% cheaper than the high street.
Informações de contato
MyTuxedo PO Box 87, 5032, Brooklyn Park, Austrália
- info@mytuxedo.com.au
- mytuxedo.com.au
4,7
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Had a weblink .com.au so thought it was…
Had a weblink .com.au so thought it was from australia but it wasnt. But it still came within a week and a half. Still give it 5 stars for prompt service and great quality.
12 de junho de 2023
Resposta da MyTuxedo
Hello valued customer,
Thanks for taking the time to leave your review and such positive words.
This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.
We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.
All the best
Dave Butcher
Customer Service & Operations Manager
Resposta da MyTuxedo
Hello Robert,
Thanks for taking the time to leave your review and such positive words.
This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.
We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.
All the best
Dave Butcher
Customer Service & Operations Manager
Good product at a good price
23 de maio de 2023
Resposta da MyTuxedo
Hello David,
Thanks for taking the time to leave your review and such positive words.
This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.
We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.
All the best
Dave Butcher
Customer Service & Operations Manager
Fast shipping
Fast shipping! Pleasure to deal with I can’t believe I found a tail coat for my 7yo son for my wedding to match me. Super stoked thank you so much!
23 de maio de 2023
Resposta da MyTuxedo
Hello Noel,
Thanks for taking the time to leave your review and such positive words.
This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.
We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.
All the best
Dave Butcher
Customer Service & Operations Manager
Great customer service
Great customer service, very fast. I made a few mistakes when ordering, size wise. I was refunded as soon as items where returned, very easy process
17 de maio de 2023
Resposta da MyTuxedo
Hello Sam,
Thanks for taking the time to leave your review and such positive words.
This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.
We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.
All the best
Dave Butcher
Customer Service & Operations Manager
Worth Buying!
Great product, well priced and sized perfect. Arrived a lot faster than expected, already ordered from here twice!
10 de maio de 2023
Resposta da MyTuxedo
Hello Ian,
Thanks for taking the time to leave your review and such positive words.
This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.
We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.
All the best
Dave Butcher
Customer Service & Operations Manager
Dinner Shirt
I ordered a dinner shirt for my husband and didn’t realise it was coming from the UK. I thought it would take forever, but it didn’t. It was a perfect replacement and I can’t fault the service.
10 de maio de 2023
Resposta da MyTuxedo
Hello Susan,
Thanks for taking the time to leave your review and such positive words.
This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.
We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.
All the best
Dave Butcher
Customer Service & Operations Manager
I am "Totally Satisfied" with the…
I am "Totally Satisfied" with the Service!
They have a "Fantastic Range" to choose from and both my Orders were Delivered on time.
Their quality is "Beyond Expectation"!
I hope to visit this business again and purchase more.
Many Thanks 👍
10 de maio de 2023
Resposta da MyTuxedo
Hello Chaman,
Thanks for taking the time to leave your review and such positive words.
This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.
We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.
All the best
Dave Butcher
Customer Service & Operations Manager
Harris Tweed jacket - all okay.
I just received my Harris Tweed jacket by express post in good condition 8 working days days after ordering. That’s pretty good seeing it had to come from Essex UK to Brisbane. CouriersPlease kept me informed of Australian transit by email. The jacket is exactly as described and as shown in the photos. The measurements are exact and it fits well, looks great and is comfortable. The quality Harris Tweed fabric did not disappoint. I have no issues and would buy from this company again.
25 de maio de 2023
Avaliação não solicitada
Resposta da MyTuxedo
Hello Richard,
Thanks for taking the time to leave your review and such positive words.
This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.
We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.
All the best
Dave Butcher
Customer Service & Operations Manager
Great turn around with prompt delivery …
Great turn around with prompt delivery Quality seems good.
20 de abril de 2023
Resposta da MyTuxedo
Thanks Guy.
Wonderful finish fantastic clothing
Wonderful finish , made well ,fits great and feels good to wear . Kind regards Mr Matthew Campbell.
10 de abril de 2023
Resposta da MyTuxedo
Thanks for your kind words Matthew.
Dave Butcher
Customer Service Manager
Efficient and friendly service.
3 de abril de 2023
Resposta da MyTuxedo
Thanks Dennis,
Glad you liked.
Dave Butcher
Customer Service Manager
got exactly what I was looking for…
I got exactly what I was looking for and the service was soooo prompt.
2 de abril de 2023
Resposta da MyTuxedo
Thanks Dellis.
Extremely Late Delivery
My tuxedo jacket which I purchased on the 27th March has not yet arrived. It has been way past the expected delivery date of 10-14 days. I am deeply disappointed as I was looking forward to wearing the new jacket at an event in the coming few days. There is also no tracking so I don’t know if it has even been shipped or is being delivered or has not been sent in the first place.
Despite my frustration, I have reached out via email to the company on the 13th April and have not received a response despite the company stating a response back in less than 24hrs! It is currently the 18th April and I have still not received my order, and it’s almost been a month. It feels like My Tuxedo has stolen my $200 and that I have been scammed.
26 de março de 2023
Resposta da MyTuxedo
Hi Mr Joshua D'Souza,
Firstly, let me apologise on behalf of our Carrier who this morning delivered your Jacket so I hope it’s in time for the event.
As you stated it is 5 working days late and over the promised 10-14 working days so I have refunded you the delivery fee paid.
I can’t see any contact from you in our ticketing system, which is why nobody has responded?
MyTuxedo have 100% not stolen your $200 and you have not been scammed and I have opened an investigation with our Carrier as we despatched your jacket the day you placed the order.
Sorry again for any inconvenience caused.
Dave Butcher
Customer Service & operations Manager
Very fast shipping from UK
Despite the shirt being shipped from the UK, it still managed to arrive very quickly.
21 de março de 2023
Resposta da MyTuxedo
Hi Michael,
Thanks for taking the time to leave your review and such kind words.
We look forward to servicing your Formalwear needs again in the future.
Have a fantastic weekend.
Dave Butcher
Customer Service Manager
Ease of shopping and communication!!!
13 de março de 2023
Resposta da MyTuxedo
Thanks Anthony,
Dave Butcher
Customer Service Manager
Resposta da MyTuxedo
Hi valued customer,
Thanks for taking the time to leave such as positive review and your kind words.
We look forward to servicing your formal wear needs again soon.
Thanks
Dave Butcher
Customer Service Manager
The shirt arrived 17 days after I…
The shirt arrived 17 days after I ordered - too late to wear for the wedding I needed it for. Even after you stipulated shipping would be 10-14 days.
And to top it off, you don’t except returns, only exchanges.
7 de março de 2023
Resposta da MyTuxedo
Hi Ryan Warren,
I am sorry your shirt arrived late, we will take this up with our carrier.
We do except returns for refund, NOT Exchanges as stated here: https://www.mytuxedo.com.au/returns-policy
Kind regards
Dave Butcher
Customer Service Manager
Top hat top experience
Product was perfect and arrived as per promised timeframe. Thank you.
19 de fevereiro de 2023
Resposta da MyTuxedo
Hi Liz,
No worries, and thank you for taking the time to reveiw our service.
David Butcher
Customer Service Manager
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