Ubiquity Retirement + Savings Avaliações 

patient and informative customer service

Horrible customer service, wait time for your own money is ridiculously high and take too many taxes out. They send your money by wire which most banks won't even except wire transfers anymore not modern day ACH payments like everyone else.

You say it was a payment issue but haven't worked for that company since May so you mean to tell me they haven't paid since then shouldn't my money have already been in a trust account .

Update 11/07/2025 STILL NO PAYMENT
Was approved on 10/10/2025 almost 30 days later still no payment

Micah was very nice, friendly, and helpful. She took care of my questions and helped me completely in a timely manner.

Super efficient highly recommend

Great costumers service
Walk me thru the process with a professional tone just top notch

Carrie was extremely helpful with my withdrawal from 401K and took the time to answer all of my questions she was very patient with me from the start to the end. I really appreciate it.

Stephan was extremely helpful and took the time to answer all our questions thoroughly. We're grateful to have him as a resource.

My rep was a rock star and walked me through everything

Every question I had was thoroughly answered. I was listened to and given the amount of time needed to make sure I clearly understood all the information he provided. Emilio went over and above by sending me emails with login links to reduce time on my end to search for it. I could not have asked for a better person to assist me. I am totally grateful!

Ubiquity is absolutely amazing. Going on 15 years as a customer. Highly recommend everyone on the team. Elaina Doughty is absolutely wonderful as a client success specialist !

Have worked with Ubiquity since 2013, and it's been a positive experience. They have been helpful, and their product offerings have been good (and getting better) and generally affordable.

Emilio Ballesteros was able to clarify that ADP Payroll was incorrectly reporting the employer Safe Harbor contribution amount in which they were using 3% and not 4%. Now my reports will match the amount being debited from our bank. Thank you!!

i have been trying to rollover my account to JP Morgan Chase. its has been over a month and still have yet to recieve my money. i spoke with several agents and it looks like that did not advise me orrectly in what i needed to do. the female agent i spoke with seems to have helped that is why i am giving a 5 star, but yet to be seen, if i get my money in the next week, i would appreciate follow up from your management . as i haave been very frustrated in why i was given wrong infloramtion time and time again... Thanks you

Very happy with all the support staff I’ve interacted with. They’ve really helped keep my plan running smoothly

Professional, polite and knowledgeable customer service!

Emilio Ballesteros was very helpful and knowledgeable. He was very pleasant to talk to and responsive to my questions and helped me navigate the website. HARD TO FIND someone to fix the problem in very short amount of time. Excellent customer service.

Emilio was kind and knowledgeable about my request to get my residual money sent to me. He is very professional and courteous and I am glad that he answered my call.

Lots lots of thanks to Hannah Lopez for her patience in helping me log in and reset my password. She walk me through my application for my loan successfully. I really appreciate how she guided me through until I completed my loan. She's an good asset in any company.

The person that helped me with my 401K was very helpful and very polite. In fact, she stayed on the phone and walked me through the steps I was taking with it. This is the first time I have talked with someone and it went very well.

The lady I talked to knew the website well and helped me navigate it. Very happy with her help.

It was the promptness of my request as well as appreciation for having us a client.